Director of Partnerships & Channel

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Requirements:

• 10+ years experience in channel sales, business development, or strategic partnerships, with at least 5 years in a management role.
• Proven track record of developing and executing successful strategic partnership strategies in the SaaS industry, including with TSD channel partners.
• Strong leadership skills with experience building and managing high-performing teams, paired with a willingness to roll up your sleeves to help your team reach its goals.
• Extensive experience cultivating and managing strategic relationships with key partners, including TSDs, other channel partners, and ISV/integration partners.
• Excellent communication, negotiation, and presentation skills, with the ability to effectively engage and influence executive-level stakeholders within Front and partner organizations.
• Goal oriented and the ability to thrive in a fast-paced technology-driven sales environment.
• Deep understanding of the CX & customer support landscape, with a strong network of relationships within the TSD & master agent ecosystem.
• Proven ability to drive partner-sourced pipeline and revenue growth, consistently exceeding sales targets.
• Strategic thinker with the ability to identify and capitalize on market opportunities and trends.
• Experience negotiating and executing complex partnership agreements.

Responsibilities:

• Expand and refine the long-term strategy for increasing Front’s pipeline and revenue in the CX ecosystem through strategic partnerships with TSDs, ISVs, and other key channel partners.
• Build and manage a high-performing partnerships & channels team, providing mentorship, guidance, and support to drive partner success and achieve revenue targets.
• Cultivate and manage strategic relationships with key partners, serving as the senior point of contact.
• Become a subject matter expert on Front and all of our products, leveraging your expertise to educate and capture mindshare with our partners.
• Collaborate with Front’s executive leadership, Sales, Marketing, Product, Finance, and Legal teams to align partnership strategies with overall business objectives and increase sales pipeline and revenue growth.
• Identify, negotiate, and execute partnership agreements that maximize value for Front and its partners.
• Drive joint marketing and sales initiatives with partners to generate awareness, pipeline, and revenue.
• Travel as needed (up to 30%) to support key partner meetings, industry events, and strategic initiatives.
• Establish and track key performance indicators (KPIs) for partner activity, enablement, and pipeline, providing regular reporting and analysis to executive leadership.
• Stay at the forefront of industry trends and insights, proactively identifying new partnership opportunities and providing strategic recommendations to drive business growth.
• Lead cross-functional initiatives to align internal teams at Front with strategic partners, ensuring seamless collaboration and execution of partnership programs.