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Account Director

Posted about 1 month agoViewed

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💎 Seniority level: Director, 8+ years

📍 Location: United States

🔍 Industry: Digital agency

🏢 Company: Third and Grove

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: LeadershipProject ManagementAccount ManagementClient relationship managementCross-functional collaboration

Requirements:
  • Proven leader of large, sophisticated accounts for digital work.
  • Excellent collaboration, relationship-building, and communication skills.
  • Deep sense of empathy and commitment to integrity.
  • Stellar written and verbal communication skills.
  • Detail-oriented and able to multitask effectively.
  • 8+ years of experience working at a digital agency.
  • Open to mentorship and learning from new experiences.
Responsibilities:
  • Be accountable for the outcomes of our top accounts.
  • Create and execute account growth strategies to identify upsell opportunities.
  • Pursue new business opportunities with clients.
  • Communicate the value delivered to clients through quarterly business reviews.
  • Work closely with account managers and project managers to align engagements with client objectives.
  • Mitigate client issues promptly and act as point of escalation.
  • Participate in account prioritization and report on progress to agency leadership.
  • Track and report on client satisfaction.
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