Account Director, Medical Communications

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Requirements:

• Bachelor’s Degree
• 8+ years in Medical Education, with proven business development results, specific to medical communications management
• Familiarity of a variety of therapeutic categories, preferred
• Highly successful relationship initiator and builder with a positive, resilient personality that capitalizes on every opportunity presented
• Experience developing and establishing new service offerings to grow the account organically
• Possess exceptional oral and written communication skills, as well as presentation skills
• Proactively communicates account and team status in consistent feedback loop with team Vice President
• Demonstrate a proven ability to effectively manage people, both individually and as a team
• Exhibit excellent judgment and demonstrate clear, concise problem-solving and decision-making skills while interacting with clients, team members, and healthcare professionals
• Ability to manage multiple, and sometimes competing, challenges, issues, and priorities with the ability to delegate and set clear expectations
• Support the management of a P&L
• Interact with third parties (other agency vendors/professional organizations/societies) where appropriate
• Proficient in software and computer skills, including but not limited to Microsoft Suite and Veeva

Responsibilities:

• Manages strategic plans, including direct responsibility for outcomes of all assigned projects; partners with Senior Management team to help stimulate gains in revenue and profitability growth; identifies and secures new business opportunities within the account to organically grow the portfolio; demonstrates a deep understanding of the account to recommend alternative solutions, improvements, and contingency plans, as needed on behalf of the client based on brand/product strategy
• Leads and mentors junior staff members, acting as a strong role model for exceptional performance; cultivates team performance in such a way as to encourage personal professional growth and development; provides consistent performance feedback and coaching to improve the capability and productivity of assigned internal staff; establishes, monitors, and delivers projects on target, on time, and on budget
• Supports management team in assessing staffing and operations requirements to successfully execute current and prospective business ventures and strategies; evaluates patterns of performance, teamwork, process management and business practice to make recommendations to improve agency profitability, resource effectiveness and productivity, market competitiveness, and overall client satisfaction
• Works with project and finance teams to ensure accurate and timely invoicing; supports the development of statements of work (SOWs) and ensures they are in place before work begins; prepares change orders for work when scope changes arise; ensures account and all projects remain compliant per corporate standards; maintains the monthly client finance tracking/reporting
• Supports team lead (VP) to ensure alignment between monthly client finance tracking reports and P&L
• Reviews and ensures that the delivery of all projects are both scientifically sound and strategically relevant; partners closely with the Medical Lead to provide strategic and scientific feedback; reviews therapeutic literature and understands client data
• Works with the Vice President to build and maintain client relationships with the day-to-day contacts; serves as the junior strategic lead to support the “Big Picture" view of the Brand and business
• Train and develop appropriate staff (Project Directors/Project Managers/Project Coordinators) as needed to run and maintain the business unit
• Completes all relevant other duties as assigned or requested for the general support of the organization as determined by the team Vice President.