Senior Account Manager

Posted about 1 month agoInactiveViewed

View full description

💎 Seniority level: Senior, 5+ years

📍 Location: United States

🔍 Industry: AI solutions for banking

🏢 Company: Interface AI

⏳ Experience: 5+ years

🪄 Skills: Project ManagementCommunication SkillsAnalytical SkillsProblem SolvingAccount ManagementRelationship managementCustomer SuccessSaaS

Requirements:

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
5+ years of experience in account management, preferably with enterprise clients.
Focus on nurturing long-term client relationships.
Strong understanding of SaaS business models and software development.
Excellent communication and interpersonal skills.
Proven ability to manage complex projects and prioritize effectively.
Strong analytical and problem-solving abilities.
Experience with AI-powered technologies or customer experience platforms is a plus.
Ability to work independently in a remote environment.

Responsibilities:

Serve as the primary point of contact for clients and build trust-based relationships.
Utilize methodologies like Sandler or MEDDIC to understand client needs.
Manage the renewal process for client accounts to maintain retention.
Identify expansion opportunities to increase annual recurring revenue.
Collaborate with Customer Success to achieve 120% Net Dollar Retention.
Act as a liaison between clients and internal teams for solutions.
Develop a solid understanding of Interface AI's offerings and articulate ROI.
Ensure that client needs are addressed by Interface AI’s solutions.

Apply

Related Jobs

Apply

🔥 Senior Account Manager - The Trade Desk Reseller

Posted 2 days ago

📍 United States

🔍 Marketing

🏢 Company: Goodway Group👥 251-500 Internet Advertising

🔧 Requirements

5-7 years of working knowledge in paid digital media and have a strong understanding of the Programmatic Marketing landscape.
Strong customer service skills along with a proven track record of delivering exceptional responsiveness, attention to detail, and clear, concise communication.
Strong understanding of direct response/performance marketing metrics such as visitor-to-lead and lead-to-sale ratios, sales revenue by channel, cost per lead, landing page conversion rate (CVR%), customer lifetime value (CLV or LTV), LTV: CAC ratios, customer retention rate (CRR), customer acquisition cost (CAC)
Strong business acumen, as well as solid written and verbal communication skills, project management skills with a strong attention to detail.
Ability to work within multiple technical systems and platforms necessary for managing client campaigns, dashboard reporting, ad tags, and sales funnel. TTD experience is highly recommended, and any 3rd party vendor experience is a plus

💡 Responsibilities

Support Account Director in overall client relationships and being the day-to-day lead on accounts where you'll drive satisfaction, growth and TTD product adoption.
Monitor day-to-day progress of campaigns, make sure deadlines are met and provide quality assurance on all client deliverables.
Assist in reviewing and facilitating the completion of projects internally by working closely with the comprehensive client success team.
Actively participate/lead internal and external calls, including Kick-off, Account Team, Sales team, and client calls.
Provide quality assurance on all company output including campaign plans, reports and analysis.
Update team status documents and stay on top of upcoming tasks.
Aid in project management of team workflow processes and the execution of campaigns.
Electronically organize team files and documents within the shared drive and across GWG toolset.
Assist in IO management, Billing details/invoicing.

Project ManagementSQLData AnalysisCommunication SkillsMicrosoft ExcelCustomer serviceRESTful APIsAttention to detailWritten communicationAccount ManagementVerbal communicationReportingTroubleshootingClient relationship managementSales experienceDigital MarketingCRMCustomer Success

Posted 2 days ago

Apply

🔥 Senior Account Manager

Posted 8 days ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: LINQ

🔧 Requirements

Proven ability to build and maintain strong, trust-based relationships with customers and internal stakeholders.
Strategic mindset with a passion for driving revenue growth and identifying upsell opportunities.
Strong problem-solving skills and the ability to manage complex customer needs with a consultative approach.
Exceptional communication skills, with the ability to present confidently to both internal and external audiences.
Ability to work independently while effectively collaborating across teams.
A customer-first mindset with a proactive approach to issue resolution and retention.
Experience leading customer engagements, renewals, and expansion strategies.
Minimum of 4+ years of experience in account management, customer success, or sales, preferably in a SaaS or technology-driven environment.
Strong technical proficiency with CRM tools and business software, including Microsoft Office and presentation platforms.
Bachelor's degree preferred.

💡 Responsibilities

Develop and maintain deep expertise in LINQ’s products and the needs of customers to drive strategic account growth.
Serve as the primary point of contact for assigned customers, ensuring high satisfaction and retention through proactive engagement and key milestone check-ins.
Own the renewal process, identifying and capitalizing on opportunities for product expansion and upsell in collaboration with the sales team.
Partner with implementation and support teams to ensure a seamless customer handoff and successful onboarding.
Identify and mitigate risks within assigned accounts, proactively addressing challenges to enhance customer satisfaction.
Represent LINQ at industry events, trade shows, and customer meetings to strengthen relationships and brand presence.
Provide critical customer insights to the Product Management team, contributing to product development and innovation.
Document all customer interactions, renewals, and expansion opportunities within the CRM system.
Champion a customer-centric culture across the organization by advocating for client needs and long-term success.
Mentor and support junior team members, sharing best practices and contributing to overall team development.
Perform other duties as needed.

Communication SkillsProblem SolvingAccount ManagementSales experienceTechnical supportCRMCustomer Success

Posted 8 days ago

Apply

🔥 Senior Account Manager - USA

Posted 8 days ago

📍 California, Colorado, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington

🧭 Full-Time

💸 120000.0 - 155000.0 USD per year

🔍 SaaS

🏢 Company: Veriff👥 501-1000💰 $100,000,000 Series C about 3 years ago🫂 Last layoff over 1 year agoArtificial Intelligence (AI)Fraud Detection Information Technology Cyber Security Identity Management

🔧 Requirements

8+ years experience as an Account Manager within the SaaS industry
Proven track record of meeting or exceeding quotas
Experience in data-driven performance assessments
Fluency in English; additional languages are a plus
Previous CSM/AM experience within the IDV/IDVaaS industry

💡 Responsibilities

Develop and maintain trust with customers
Ensure growth and product utilization
Identify opportunities for cross-selling and up-selling
Communicate effectively between customers and internal teams
Resolve customer issues and maintain trust

Data AnalysisCommunication SkillsAnalytical SkillsAccount ManagementFluency in EnglishCross-functional collaborationRelationship managementStakeholder managementCustomer SuccessSaaS

Posted 8 days ago

Apply

🔥 Senior Account Manager, Publisher Operations

Posted 16 days ago

📍 United States

🧭 Full-Time

🔍 Digital Advertising

🏢 Company: ID5👥 11-50💰 $20,000,000 Series B 11 months agoInternet Advertising Marketing Information Technology

🔧 Requirements

3-5 years of experience managing relationships with premium publishers
Demonstrable track record in account management or business development
Strong relationships and presentation skills
Quantitative mind with interest in digital advertising technologies
Ability to simplify complicated technical topics

💡 Responsibilities

Reach out to strategic US publishers to explain ID5's value proposition
Onboard publishers to ID5 identity services
Coordinate with internal resources for integration-related questions
Monitor account health and lead quarterly check-in calls
Apply a strategic approach to account growth
Manage go-to-market and promotional opportunities

Data AnalysisAccount ManagementTroubleshootingTechnical supportCustomer Success

Posted 16 days ago

Apply

🔥 Senior Account Manager, Management Liability (Remote)

Posted 16 days ago

📍 United States, Canada

🧭 Full-Time

💸 86250.0 - 143750.0 USD per year

🔍 Insurance Brokerage

🏢 Company: Woodruff Sawyer👥 501-1000 Insurance

🔧 Requirements

7+ years of related insurance brokerage experience
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Broker's license required to be obtained during onboarding

💡 Responsibilities

Develop and cultivate long-term relationships with clients
Analyze carrier quotes and negotiate terms
Field client questions and manage administrative tasks

Communication SkillsNegotiationAccount ManagementClient relationship management

Posted 16 days ago

Apply

🔥 Senior Account Manager

Posted 17 days ago

📍 United States

🧭 Full-Time

💸 210000.0 - 250000.0 USD per year

🔍 SaaS

🏢 Company: Evolv AI👥 11-50💰 $13,300,000 Convertible Note over 1 year agoArtificial Intelligence (AI)SaaS Information Technology

🔧 Requirements

5+ years of client-facing experience in a SaaS or conversion rate optimization (CRO) agency environment.
Strong consultative and relationship management skills, with the ability to engage senior-level stakeholders and drive strategic conversations.
Data-driven mindset with demonstrated expertise in interpreting analytics and utilizing statistical best practices (e.g., A/B testing, multivariate testing).
Solid understanding of the digital marketing ecosystem, including paid media, SEO, social, and customer acquisition strategies.
Familiarity with CRM tools such as Hubspot and a strong aptitude for leveraging technology to drive results.
Exceptional presentation, communication, and negotiation skills.
Ability to manage multiple projects and adapt to changing customer needs with a “can-do” attitude.

💡 Responsibilities

Drive strategic discovery and relationship-building efforts to create new expansion opportunities within assigned enterprise accounts.
Engage with key stakeholders, including senior-level executives, to develop meaningful partnerships beyond the initial scope of work.
Collaborate with the platform development team to identify and prioritize features that drive additional value and support upselling opportunities.
Own the renewal pipeline and provide accurate and timely forecasts to ensure revenue retention and growth.
Identify opportunities for upselling education, expert services, and additional SaaS solutions.
Actively prospect within the assigned client base to generate new sales opportunities and work with cross-functional teams to close deals.
Manage onboarding, training, and regular communications, including QBRs and other scheduled client meetings.
Maintain regular contact with clients to monitor account health and align on strategic objectives.
Handle ticket creation through tools like JIRA and Zendesk.
Develop and deliver compelling ROI presentations and case studies to demonstrate the value of Evolv AI solutions.
Conduct platform demos and maintain expert-level knowledge of the Evolv AI product and its integration points.
Act as a trusted advisor, proactively providing industry-specific insights and recommendations tailored to each customer’s business goals.

SQLData AnalysisMachine LearningJiraCustomer serviceRESTful APIsAccount ManagementNegotiation skillsClient relationship managementSales experienceData visualizationDigital MarketingCRMCustomer SuccessSaaSPowerPointA/B testing

Posted 17 days ago

Apply

🔥 Senior Account Manager

Posted 18 days ago

📍 United States, Canada

🧭 Full-Time

💸 120000.0 - 140000.0 USD per year

🔍 Digital Marketing

🏢 Company: Wheelhouse DMG

🔧 Requirements

Minimum 5+ years experience in account management within a digital agency
Proven track record with large healthcare clients
Exceptional strategic thinking and analytical skills

💡 Responsibilities

Lead and own the overall vision for at least 1 large client relationship
Serve as the primary liaison for the client
Proactively monitor and analyze campaign performance

Project ManagementBusiness IntelligenceData AnalysisGoogle AnalyticsSEOAccount ManagementClient relationship managementCross-functional collaborationDigital Marketing

Posted 18 days ago

Apply

🔥 Senior Account Manager, West Coast

Posted about 1 month ago

📍 United States

💸 110400.0 - 138000.0 USD per year

🔍 Technology for Education

🏢 Company: Panorama Education👥 251-500💰 $60,000,000 Series C over 3 years agoEducation Big Data SaaS Analytics

🔧 Requirements

At least 3-5 years of experience managing strategic accounts with a strong focus on retention and expansion.
Ability to own a portfolio and demonstrate accountability for client success.
Strong analytical skills to interpret data and drive decision-making.
Exceptional communication and influence skills to engage executive stakeholders.
Flexibility and adaptability to changing role expectations and priorities.
Willingness to travel 30-40% for client meetings and strategic reviews.

💡 Responsibilities

Lead renewals for the assigned portfolio while understanding budget cycles and funding sources.
Identify upsell opportunities and build strategic relationships within existing accounts.
Conduct executive business reviews and in-person meetings to reinforce Panorama’s value.
Develop comprehensive account plans using KPIs to track client engagement.
Collaborate with Sales, Customer Experience, and Product teams to ensure client satisfaction.
Utilize metrics for decision-making and prioritize account activities.
Maintain proactive communication and document client interactions.

Data AnalysisStrategic ManagementCommunication SkillsAccount ManagementRelationship management

Posted about 1 month ago

Apply

🔥 Senior Account Manager

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 91300.0 - 164400.0 USD per year

🔍 Event and ticketing industry

🏢 Company: Eventbrite, Inc.

🔧 Requirements

4-5 years experience in a Sales or Customer Success/Account Management role focused on revenue growth.
Demonstrated experience managing customer renewals and upsells with a SaaS product.
Proven ability to manage a large book of business.
Strong organization skills with capabilities in managing multiple tasks and deadlines.
Excellent communication skills, attention to detail, and problem-solving attitude.
Experience using CRM software (Salesforce) and Microsoft Office Suite.

💡 Responsibilities

Build and maintain valued relationships with customers to drive business growth and retention.
Accurately forecast revenue on a quarterly and yearly basis.
Articulate and position the value Eventbrite drives for customers via measurement, reporting, and check-ins.
Manage all renewal, contract negotiation, and commercial activities for customers.
Identify growth opportunities and structure contract agreements for long-term value.
Identify upsell opportunities and deliver leads to the acquisition team.
Deliver feedback to leadership and participate in process improvements.

Data AnalysisSalesforceAccount ManagementCRMCustomer SuccessSaaS

Posted about 1 month ago

Apply

🔥 Senior Account Manager (Remote- US Based)

Posted about 2 months ago

📍 US

🧭 Full-Time

💸 75000.0 - 85000.0 USD per year

🔍 Petcare

🏢 Company: Togetherwork👥 101-250💰 Private 8 months agoSaaS Real Estate Software

🔧 Requirements

3-5 years of account management experience, preferably in SaaS or software.
Bachelor's degree or equivalent experience preferred.
Experience in the pet care industry preferred.
Proficient in CRM tools, especially Salesforce.
Experience with project management tools like Asana, Monday.com, and Jira.
Strong analytical skills with experience in reporting and insights.
Familiarity with APIs and SaaS platforms.
Experience with Zendesk, PowerBi, and other reporting tools is a plus.
Excellent written and verbal communication skills.

💡 Responsibilities

Develop deep, trust-based relationships with customers for long-term satisfaction.
Consult on best practices and align offerings with customer business goals.
Prepare and deliver presentations for business reviews and financial assessments.
Lead renewal processes, ensuring alignment with financial commitments.
Advocate for customer-driven product enhancements and maintain accurate records of interactions.

Project ManagementData AnalysisSalesforceREST APIAccount ManagementReportingCRMSaaS

Posted about 2 months ago

Apply