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Senior Account Manager

Posted about 1 month agoInactiveViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: United States

🔍 Industry: AI solutions for banking

🏢 Company: Interface AI

⏳ Experience: 5+ years

🪄 Skills: Project ManagementCommunication SkillsAnalytical SkillsProblem SolvingAccount ManagementRelationship managementCustomer SuccessSaaS

Requirements:
  • Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
  • 5+ years of experience in account management, preferably with enterprise clients.
  • Focus on nurturing long-term client relationships.
  • Strong understanding of SaaS business models and software development.
  • Excellent communication and interpersonal skills.
  • Proven ability to manage complex projects and prioritize effectively.
  • Strong analytical and problem-solving abilities.
  • Experience with AI-powered technologies or customer experience platforms is a plus.
  • Ability to work independently in a remote environment.
Responsibilities:
  • Serve as the primary point of contact for clients and build trust-based relationships.
  • Utilize methodologies like Sandler or MEDDIC to understand client needs.
  • Manage the renewal process for client accounts to maintain retention.
  • Identify expansion opportunities to increase annual recurring revenue.
  • Collaborate with Customer Success to achieve 120% Net Dollar Retention.
  • Act as a liaison between clients and internal teams for solutions.
  • Develop a solid understanding of Interface AI's offerings and articulate ROI.
  • Ensure that client needs are addressed by Interface AI’s solutions.
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