- Partner/Collaborate with the CFO, Leadership, and all parts of the organization to align IT strategy, budgets, and investments with business goals and ROI, identify opportunities to improve efficiency through automation and smarter tooling Minimize business disruption and maximize business benefits of the projects
- Lead and develop a hybrid IT support model (internal team + external helpdesk) with clear roles, SLAs, and accountability, Ensure the team is properly staffed, balanced, and cross-trained to reduce and eliminate single points of failure
- Conduct formal risk assessments. Manage SOC2 and other compliance and audit initiatives to ensure that we are compliant with letter and spirit of requirements on an ongoing basis
- Oversee secure, reliable, and scalable IT systems, including cloud platforms and enterprise tools. Manage vendor relationships and optimize the technology stack for performance and cost. Implement modern security and governance practices, including AI-related risks
- Drive practical adoption of AI and automation to streamline workflows and enhance decision-making. Champion a data-first approach, improving system integration, data quality, and accessibility
- Stay out ahead of industry trends, best practices, security and innovation in the IT space, prioritizing and infusing these into the Goodway IT function & road map as appropriate
- Drive adoption of new tools and workflows across the organization. Enable teams through training and support, particularly in AI-enabled tools and automation
Artificial Intelligence