- Manage and execute renewal processes for a high-volume portfolio of event ticketing clients.
- Proactively engage with customers 90-180 days prior to contract expiration dates.
- Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline.
- Implement and optimize automated renewal workflows using CRM and marketing automation platforms.
- Design and execute multi-channel outreach campaigns.
- Address customer concerns, objections, and renewal blockers effectively.
- Track and analyze key renewal metrics including retention rates and revenue impact.
- Identify expansion opportunities during the renewal process.
SalesforceMicrosoft ExcelAccount Management+2 more