- Own program-level delivery for strategic accounts, including statewide and multi-district rollouts, from kickoff through go-live and stabilization.
- Build and manage program plans across concurrent projects, workstreams, and internal teams.
- Establish status reporting, risk and escalation processes, and steering committee cadence for executive stakeholders.
- Identify and manage program-level risks and apply or refine the escalation framework.
- Partner with Sales and Account teams to scope strategic engagements and set delivery expectations.
- Coordinate with Product and Engineering to resolve cross-project dependencies and blockers.
- Manage and mentor Project Owners or Implementation Consultants assigned to strategic accounts.
- Serve as the senior escalation point for strategic account risks.
- Improve program delivery through playbooks, templates, and lessons learned.
Project ManagementRisk Management