Senior Account Manager

Posted about 1 month agoViewed

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💎 Seniority level: Senior, 4-5 years

📍 Location: United States

💸 Salary: 91300.0 - 164400.0 USD per year

🔍 Industry: Event and ticketing industry

🏢 Company: Eventbrite, Inc.

🗣️ Languages: English

⏳ Experience: 4-5 years

🪄 Skills: Data AnalysisSalesforceAccount ManagementCRMCustomer SuccessSaaS

Requirements:

4-5 years experience in a Sales or Customer Success/Account Management role focused on revenue growth.
Demonstrated experience managing customer renewals and upsells with a SaaS product.
Proven ability to manage a large book of business.
Strong organization skills with capabilities in managing multiple tasks and deadlines.
Excellent communication skills, attention to detail, and problem-solving attitude.
Experience using CRM software (Salesforce) and Microsoft Office Suite.

Responsibilities:

Build and maintain valued relationships with customers to drive business growth and retention.
Accurately forecast revenue on a quarterly and yearly basis.
Articulate and position the value Eventbrite drives for customers via measurement, reporting, and check-ins.
Manage all renewal, contract negotiation, and commercial activities for customers.
Identify growth opportunities and structure contract agreements for long-term value.
Identify upsell opportunities and deliver leads to the acquisition team.
Deliver feedback to leadership and participate in process improvements.

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