Technical Support Representative

Posted 17 days agoViewed

💎 Seniority level: Entry, 1-3 years

📍 Location: United States

💸 Salary: 80000.0 USD per year

🔍 Industry: Financial technology

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: SalesforceCustomer serviceNetworkingTroubleshootingTechnical support

Bachelor’s degree or equivalent combination of education and experience.
1-3 years of experience in a high-volume customer service environment.
Proven technical skills in troubleshooting networking, Windows products, and iOS systems.
Working knowledge of SalesForce or similar CRM software.
Strong interpersonal, verbal, written communication, analytical, and multi-tasking skills.

Provide proactive, seamless customer support in partnership with other internal departments and external vendors when necessary.
Provide professional, courteous, and prompt technical support for complex software products, including problem analysis and resolution.
Manage customer escalations effectively to ensure high levels of satisfaction.
Update internal documentation regarding technology and troubleshooting as needed.
Participate in product discussions and collaborate with senior team members to enhance customer experience.

Posted 11 days ago

📍 California, Oregon

🔍 Dental imaging software and solutions

Associates Degree (2-year colleges) or Bachelor's degree (4-year universities) required.
Exceptional written and verbal communication skills.
Ability to quickly learn systems, processes, and technical concepts.
Demonstrated intellectual curiosity and passion for learning.
Strong time management skills and adaptability to manage competing demands.
Proficient communication and interpersonal skills.
Experience with Medical Devices or Medical Software is a plus.
General technical knowledge and proficiency is a plus.

Collaborate with peers, team leads, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution.
Follow up with customers within a timely manner to ensure accurate resolution for their technical issues.
Document problems, diagnostics, interactions, next steps, and solutions implementation in HubSpot CRM tool.
Expertly respond to telephone calls, chats, tickets, and email requests for technical support.
Consistently follow Standard Operating Processes and Procedures, and Knowledge Base Articles to effectively identify, resolve, and escalate issues.
Take ownership of issues and show professionalism and control, providing an extraordinary customer service experience.
Demonstrate expert knowledge through application and platform training sessions over webinars, in-person events, and content creation.

Communication SkillsProblem SolvingCustomer serviceDocumentationTroubleshootingTechnical support

Posted 11 days ago

🔧 Requirements