Technical Support Representative

Posted 4 months agoInactiveViewed

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💎 Seniority level: Entry, 1-3 years

📍 Location: United States

💸 Salary: 80000.0 USD per year

🔍 Industry: Financial technology

🏢 Company: Gravity Payments👥 101-250 Transaction Processing Credit Cards Point of Sale

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: SalesforceCustomer serviceNetworkingTroubleshootingTechnical support

Requirements:

Bachelor’s degree or equivalent combination of education and experience.
1-3 years of experience in a high-volume customer service environment.
Proven technical skills in troubleshooting networking, Windows products, and iOS systems.
Working knowledge of SalesForce or similar CRM software.
Strong interpersonal, verbal, written communication, analytical, and multi-tasking skills.

Responsibilities:

Provide proactive, seamless customer support in partnership with other internal departments and external vendors when necessary.
Provide professional, courteous, and prompt technical support for complex software products, including problem analysis and resolution.
Manage customer escalations effectively to ensure high levels of satisfaction.
Update internal documentation regarding technology and troubleshooting as needed.
Participate in product discussions and collaborate with senior team members to enhance customer experience.

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