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Technical Support Representative

Posted 3 months agoInactiveViewed

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πŸ’Ž Seniority level: Entry, 1-3 years

πŸ“ Location: United States

πŸ’Έ Salary: 80000.0 USD per year

πŸ” Industry: Financial technology

🏒 Company: Gravity PaymentsπŸ‘₯ 101-250Transaction ProcessingCredit CardsPoint of Sale

πŸ—£οΈ Languages: English

⏳ Experience: 1-3 years

πŸͺ„ Skills: SalesforceCustomer serviceNetworkingTroubleshootingTechnical support

Requirements:
  • Bachelor’s degree or equivalent combination of education and experience.
  • 1-3 years of experience in a high-volume customer service environment.
  • Proven technical skills in troubleshooting networking, Windows products, and iOS systems.
  • Working knowledge of SalesForce or similar CRM software.
  • Strong interpersonal, verbal, written communication, analytical, and multi-tasking skills.
Responsibilities:
  • Provide proactive, seamless customer support in partnership with other internal departments and external vendors when necessary.
  • Provide professional, courteous, and prompt technical support for complex software products, including problem analysis and resolution.
  • Manage customer escalations effectively to ensure high levels of satisfaction.
  • Update internal documentation regarding technology and troubleshooting as needed.
  • Participate in product discussions and collaborate with senior team members to enhance customer experience.
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