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Technical Support Representative

Posted 6 days agoViewed

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💎 Seniority level: Junior, 1+ years

📍 Location: US, Mountain Time

🔍 Industry: Software

🏢 Company: StarRez👥 251-500💰 Private about 3 years agoConsultingSaaSProperty ManagementSoftware

⏳ Experience: 1+ years

🪄 Skills: SQLCommunication SkillsCustomer serviceExcellent communication skillsProblem-solving skillsTroubleshootingTechnical supportCRMCustomer support

Requirements:
  • 1+ years of customer service experience (call center, software support, or similar experience preferred)
  • High School Diploma or GED
  • Associate or Bachelors Degree
  • Experience using a CRM [i.e. Salesforce, HubSpot, or similar]
  • SQL knowledge and ability to write queries
Responsibilities:
  • Manage to successful resolution internal, external, and executive escalations.
  • Provide exemplary customer support and technical issue resolution of complex problems via phone, email, and chat.
  • Meet performance objectives in call quality, customer satisfaction, and call handling.
  • Utilize critical thinking skills to analyze information and provide solutions.
  • Effectively communicate and partner with colleagues to assist in resolving client issues.
  • Provide specific expectations and timely follow up on all customer issues.
  • Effectively communicate and partner with colleagues to assist in resolving client issues.
  • Facilitate screen connect sessions to aid customers in troubleshooting the product.
  • Additional duties and projects as assigned and required by business needs.
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