ApplyAutomotive Parts Technical Support Representative
Posted about 12 hours agoViewed
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💎 Seniority level: Junior, 2 years customer facing service experience preferred
📍 Location: United States
💸 Salary: 55000.0 - 65000.0 USD per year
🔍 Industry: Automotive Parts
🏢 Company: Burnout Brands
⏳ Experience: 2 years customer facing service experience preferred
🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceWritten communicationExcellent communication skillsTroubleshootingActive listeningSales experienceTechnical supportCustomer support
Requirements:
- High School diploma or equivalent
- Demonstrated vehicle maintenance experience, ASE Automotive Certification or equivalent preferred
- Vehicle maintenance experience is required.
- 2 years customer facing service experience preferred
Responsibilities:
- Maintain a high level of product and service knowledge
- Assist customers with automotive related sales questions related to products, installations and service support
- Function as the Technical Expert for both customers and sales team member
- Working with both the Sales Team and Engineering Team, relay customer feedback and identify trends allowing for product improvement/modification as required
- Provide customers with in-depth information regarding equipment & parts for sale
- Champion the customer as an advocate throughout the RMA process
- Work to resolve customer complaints in person, via telephone or email
- Support the sales team where required in the areas of technical knowledge and customer support
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