Automotive Parts Technical Support Representative

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💎 Seniority level: Junior, 2 years customer facing service experience preferred

📍 Location: United States

💸 Salary: 55000.0 - 65000.0 USD per year

🔍 Industry: Automotive Parts

🏢 Company: Burnout Brands

⏳ Experience: 2 years customer facing service experience preferred

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceWritten communicationExcellent communication skillsTroubleshootingActive listeningSales experienceTechnical supportCustomer support

Requirements:

High School diploma or equivalent
Demonstrated vehicle maintenance experience, ASE Automotive Certification or equivalent preferred
Vehicle maintenance experience is required.
2 years customer facing service experience preferred

Responsibilities:

Maintain a high level of product and service knowledge
Assist customers with automotive related sales questions related to products, installations and service support
Function as the Technical Expert for both customers and sales team member
Working with both the Sales Team and Engineering Team, relay customer feedback and identify trends allowing for product improvement/modification as required
Provide customers with in-depth information regarding equipment & parts for sale
Champion the customer as an advocate throughout the RMA process
Work to resolve customer complaints in person, via telephone or email
Support the sales team where required in the areas of technical knowledge and customer support

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