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Automotive Parts Technical Support Representative

Posted about 12 hours agoViewed

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💎 Seniority level: Junior, 2 years customer facing service experience preferred

📍 Location: United States

💸 Salary: 55000.0 - 65000.0 USD per year

🔍 Industry: Automotive Parts

🏢 Company: Burnout Brands

⏳ Experience: 2 years customer facing service experience preferred

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceWritten communicationExcellent communication skillsTroubleshootingActive listeningSales experienceTechnical supportCustomer support

Requirements:
  • High School diploma or equivalent
  • Demonstrated vehicle maintenance experience, ASE Automotive Certification or equivalent preferred
  • Vehicle maintenance experience is required.
  • 2 years customer facing service experience preferred
Responsibilities:
  • Maintain a high level of product and service knowledge
  • Assist customers with automotive related sales questions related to products, installations and service support
  • Function as the Technical Expert for both customers and sales team member
  • Working with both the Sales Team and Engineering Team, relay customer feedback and identify trends allowing for product improvement/modification as required
  • Provide customers with in-depth information regarding equipment & parts for sale
  • Champion the customer as an advocate throughout the RMA process
  • Work to resolve customer complaints in person, via telephone or email
  • Support the sales team where required in the areas of technical knowledge and customer support
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