Burnout Brands

Burnout Brands is a leading manufacturer and distributor of high-performance automotive aftermarket products, uniting BD Diesel, Monster Transmission, and D&J Precision Machine under one banner. With a relentless drive for innovation and quality, we engineer cutting-edge solutions for diesel performance, transmissions, and precision machining. Backed by a team dedicated to excellence, creativity, and collaboration, Burnout Brands continues to push the limits of performance. Headquartered in Abbotsford, British Columbia, with operations across North America, we are committed to delivering superior products and expertise to automotive enthusiasts and professionals alike.

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Jobs at this company:

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🔥 Automotive Parts Technical Support Representative

Posted about 12 hours ago

📍 United States

🧭 Full-Time

💸 55000.0 - 65000.0 USD per year

🔍 Automotive Parts

🔧 Requirements

High School diploma or equivalent
Demonstrated vehicle maintenance experience, ASE Automotive Certification or equivalent preferred
Vehicle maintenance experience is required.
2 years customer facing service experience preferred

💡 Responsibilities

Maintain a high level of product and service knowledge
Assist customers with automotive related sales questions related to products, installations and service support
Function as the Technical Expert for both customers and sales team member
Working with both the Sales Team and Engineering Team, relay customer feedback and identify trends allowing for product improvement/modification as required
Provide customers with in-depth information regarding equipment & parts for sale
Champion the customer as an advocate throughout the RMA process
Work to resolve customer complaints in person, via telephone or email
Support the sales team where required in the areas of technical knowledge and customer support

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceWritten communicationExcellent communication skillsTroubleshootingActive listeningSales experienceTechnical supportCustomer support

Posted about 12 hours ago

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