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MasteryPrep

MasteryPrep is an ed-tech company dedicated to leveling the college admissions playing field for low-income students by providing effective ACT and SAT prep programs at no cost to students or their families. With over 1 million students served, MasteryPrep aims to improve access to higher education through innovative solutions and strong partnerships with school districts.

Related companies:

🏢 ValGenesis
🏢 External
🏢 Gremlin

Jobs at this company:

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🔥 Customer Care Manager
Posted 2024-11-19

📍 United States

🧭 Full-Time

💸 65000 USD per year

🔍 Educational technology

  • Bachelor’s degree or higher in business administration, communication, education, or related field.
  • 3+ years of experience in customer service management, preferably in an educational technology or online platform environment.
  • 1+ years of experience managing direct reports, with a proven track record of leading and developing high-performing teams.
  • Experience in a customer support role within the education sector, dealing with school district administrators, teachers, and students preferred.
  • Proficiency in customer relationship management (CRM) systems, with a strong preference for experience in Salesforce or similar platforms.
  • Demonstrated ability to analyze customer service metrics and data to drive decision-making and improve service delivery.
  • Strong project management and organizational skills to manage multiple priorities in a fast-paced environment.
  • Ability to collaborate effectively across teams and departments to enhance customer experience.
  • Experience with onboarding and training users on digital platforms, including roster management and account setup.
  • Excellent communication and interpersonal skills, with the ability to empathize and provide effective solutions.
  • Knowledge of workflow automation tools to streamline customer support processes.
  • Experience in developing and implementing customer service policies and procedures.

  • Lead the Customer Care team, setting and maintaining high customer service standards.
  • Provide coaching, training, and ongoing evaluation to drive excellence in performance.
  • Generate and analyze reports to monitor team productivity and key performance metrics.
  • Drive customer advocacy through process improvement initiatives and feedback implementation.
  • Collaborate across departments to implement best practices for comprehensive customer service.
  • Troubleshoot technical issues and guide customers on product features.
  • Analyze and report product malfunctions, ensuring internal databases are updated.
  • Monitor and address customer complaints, providing proactive assistance.
  • Inform customers about new features and functionalities to maximize their product experience.
  • Take ownership of Zendesk, ensuring effective utilization and administration.
  • Serve as the escalation point for complex customer issues, ensuring timely resolution.
  • Follow up with customers to gather feedback and identify areas for service improvement.

LeadershipProject ManagementSalesforceCustomer serviceOrganizational skillsCoaching

Posted 2024-11-19
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🔥 Dynamic Presenter - Virtual and In-Person Test Prep Instructor - REMOTE
Posted 2024-11-19

📍 United States, Dallas, Texas, Baton Rouge, Louisiana, Nashville, Tennessee, Knoxville, Tennessee

🧭 Contract

💸 50 - 100 USD per hour

🔍 Education, Test preparation

  • Comfortable with high school level Math and English.
  • Bilingual in Spanish is a plus.
  • Compassion for all learners and respect for diverse experiences.
  • Strong organizational and time management skills.
  • Positive attitude and engaging presentation style.
  • Desire to grow and receive feedback.

  • Conduct high-impact workshops to assist students in test preparation.
  • Possibly travel locally and regionally for in-person instruction.
  • Manage flexible scheduling to accommodate personal availability.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringOrganizational skillsPresentation skillsTime ManagementWritten communicationCoaching

Posted 2024-11-19
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🔥 Director of Account Management
Posted 2024-11-07

📍 United States

🧭 Full-Time

🔍 Education or EdTech

  • 7+ years of Customer Success/Account Management Leadership experience in a fast-paced startup or SaaS company.
  • Experience in Education or EdTech is preferred.
  • Proven success in exceeding expansion and retention targets.
  • Strong leadership ability to build and manage high-performing teams.
  • Experience with negotiating diverse customer accounts, from SMB to enterprise.
  • Ability to develop strategic plans and optimize processes for scalability.
  • Empathy for customers combined with a passion for revenue growth.
  • Excellent collaboration skills with cross-functional teams.
  • Highly organized with strong written and verbal communication abilities.
  • Detail-oriented, adaptable, and capable of prioritizing in a dynamic environment.
  • Willingness to travel strategically for high-stakes meetings as needed.
  • A valid U.S. driver's license.

  • Lead the Account Management team with a focus on customer success and growth.
  • Develop and execute proactive customer retention and expansion strategies.
  • Analyze customer experience and health metrics to identify trends.
  • Educate and influence peers on successful strategies.
  • Contribute to new product development based on customer needs.
  • Maximize Account Management tools' effectiveness.
  • Act as an escalation point for complex negotiations.
  • Promote a positive and inclusive corporate culture.

LeadershipPeople ManagementCross-functional Team LeadershipStrategyCommunication SkillsAnalytical SkillsCollaborationNegotiation

Posted 2024-11-07
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