Remoote.app

Work from anywhere. Start here.

Free resume builderCompaniesLog in
Apply

Technical Support Representative

Posted about 2 months agoViewed

View full description

📍 Location: United States

🔍 Industry: Educational Technology

🏢 Company: MasteryPrep👥 101-250💰 Debt Financing about 2 years agoEducationE-LearningTutoring

🗣️ Languages: English

🪄 Skills: CollaborationComplianceTroubleshootingTechnical support

Requirements:
  • Bachelor's degree in Business, Computer Science, Engineering, or a related field (or equivalent experience).
  • Strong technical skills related to the educational technology space, with an understanding of how content is delivered and accessed on our platform.
  • Basic understanding of single sign-on (SSO) and rostering applications.
  • Experience working in a high school environment, understanding the roles of district administrators, school administrators, and teachers.
  • Excellent problem-solving and troubleshooting skills with a strong sense of urgency to resolve customer issues quickly.
  • Proactive responsiveness to customers and sales representatives, addressing known issues before they are reported.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong communication and collaboration skills
Responsibilities:
  • Serve as the primary point of contact for technical support inquiries, addressing questions, resolving issues, or escalating when necessary.
  • Provide timely troubleshooting and resolution of technical support tickets.
  • Act as the primary technology contact for Zendesk, triaging all tickets assigned to the technology team.
  • Document, track, and escalate customer-reported bugs using GitLab.
  • Collaborate with the Technical Support Engineer to reproduce, diagnose, and resolve software defects.
  • Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues.
  • Communicate effectively with customers, providing clear updates on issue status and resolutions.
  • Gather customer feedback to improve the support process and contribute to product enhancements.
Apply

Related Jobs

Apply
🔥 Technical Support Representative - Remote
Posted 2 days ago

📍 United States

💸 27680.0 - 54080.0 USD per year

🔍 ECommerce

  • Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred
  • Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
  • Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
  • Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
  • Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers
  • Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally
  • Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred
  • Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)
  • Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
  • Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
  • Communicate with the management team and developers to improve product functionality and resolve issues
  • Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
  • Assist customers with common billing, invoice, and account issues
  • Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently
  • Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization

HTMLCSSJavascriptCommunication SkillsProblem SolvingCustomer serviceTroubleshootingTechnical support

Posted 2 days ago
Apply
Apply
🔥 Technical Support Representative
Posted 6 days ago

📍 US

🔍 Software

🏢 Company: StarRez👥 251-500💰 Private about 3 years agoConsultingSaaSProperty ManagementSoftware

  • 1+ years of customer service experience (call center, software support, or similar experience preferred)
  • High School Diploma or GED
  • Associate or Bachelors Degree
  • Experience using a CRM [i.e. Salesforce, HubSpot, or similar]
  • SQL knowledge and ability to write queries
  • Manage to successful resolution internal, external, and executive escalations.
  • Provide exemplary customer support and technical issue resolution of complex problems via phone, email, and chat.
  • Meet performance objectives in call quality, customer satisfaction, and call handling.
  • Utilize critical thinking skills to analyze information and provide solutions.
  • Effectively communicate and partner with colleagues to assist in resolving client issues.
  • Provide specific expectations and timely follow up on all customer issues.
  • Effectively communicate and partner with colleagues to assist in resolving client issues.
  • Facilitate screen connect sessions to aid customers in troubleshooting the product.
  • Additional duties and projects as assigned and required by business needs.

SQLCommunication SkillsCustomer serviceExcellent communication skillsProblem-solving skillsTroubleshootingTechnical supportCRMCustomer support

Posted 6 days ago
Apply
Apply
🔥 Technical Support Representative (Remote)
Posted 11 days ago

📍 United States

💸 46600.0 - 72000.0 USD per year

🔍 Software Development

🏢 Company: Careers at Drata

  • 1 year of experience working in a position providing technical support through clear written and verbal communication.
  • Basic cloud knowledge.
  • Excellent English communication skills.
  • Become a technical product knowledge expert on our platform, products, and services with guidance from our Senior team members.
  • Help our customers with fully deploying Drata into their organizations. That involves troubleshooting with Drata itself to solving contextual issues related to a user’s cloud infrastructure, version control, IdP, HRIS, and endpoints within their environment.
  • Serve as a technical expert when covering correspondence via live chat, email, and video.
  • Provide customer service to a wide range of customers, from small businesses to big enterprises and educational institutions.
  • Work alongside our customer success managers to help customers complete full rollouts of Drata and, occasionally, work with sales to facilitate upsell opportunities.
  • Channel feedback to the rest of the company, especially when collaborating with our product and engineering teams to troubleshoot and define issues, and track their impact and fixes.
  • Contribute to the ongoing internal learning and success of our team by sharing knowledge through mentorship and collaboration.

Cloud ComputingCommunication SkillsCustomer serviceTime ManagementComplianceTroubleshootingActive listeningTechnical supportCustomer Success

Posted 11 days ago
Apply
Apply
🔥 Technical Support Representative (Hawaii, Remote)
Posted 14 days ago

📍 United States

🧭 Full-Time

💸 59000.0 - 105000.0 USD per year

🔍 Drones/UAV/UAS

🏢 Company: Skydio👥 501-1000💰 $170,000,000 Series E 5 months agoArtificial Intelligence (AI)DronesMachine LearningRoboticsLaw EnforcementDrone Management

  • Experience with drones/UAV/UAS
  • 2-5 years of Technical Support experience
  • Collaborate effectively with team members to resolve complex technical issues, actively share knowledge and expertise, and contribute to a supportive team environment.
  • Motivated self-starter with impeccable verbal and written communication skills, obsessive attention to detail, and the ability to manage time effectively
  • Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows
  • An inquisitive troubleshooter with a passion for drone, cloud, and IoT technology along with a strong desire to learn new skills and grow with Skydio
  • Experience with multi-channel customer communication (phone, chat, email support)
  • CRM technology experience, Zendesk or Salesforce Service Cloud preferred
  • Prior support experience within a 360 customer success retention & renewal team is a plus
  • A strong desire for feedback to learn, grow, and perform duties more efficiently
  • Deliver premier technical support to drive customer satisfaction and brand evangelism
  • Know Skydio drone, controller, and cloud products inside and out, and proactively seek clarity on areas of ambiguity negatively impacting our customers
  • Be the Voice of Customer frontline to other Skydio teams that enable continuous product improvement based on customer needs
  • Use clear and empathetic written and verbal communication to quickly resolve issues that limit UAS fleet utilization and thereby drive high-brand affinity over time
  • Over time, become a Subject Matter Expert (SME) in one or more aspects of the Skydio UAS platform and share your knowledge freely with other team members to create high-trust team relationships
  • Engage in regular pre-released product dogfooding and give feedback that helps deliver the highest quality product experience possible
  • Proactively participate in building support processes that improve and enhance the customer experience
  • Own your work and contribute to operational excellence and low-effort customer support experiences

Communication SkillsCustomer serviceRESTful APIsTroubleshootingTechnical supportCRMCustomer support

Posted 14 days ago
Apply
Apply
🔥 Technical Support Representative (Alaska, Remote)
Posted 14 days ago

📍 United States

🧭 Full-Time

💸 59000.0 - 105000.0 USD per year

🔍 UAS

🏢 Company: Skydio👥 501-1000💰 $170,000,000 Series E 5 months agoArtificial Intelligence (AI)DronesMachine LearningRoboticsLaw EnforcementDrone Management

  • Experience with drones/UAV/UAS
  • 2-5 years of Technical Support experience
  • Willing to work a flexible schedule within a 12/7 hours of operations
  • Collaborate effectively with team members to resolve complex technical issues, actively share knowledge and expertise, and contribute to a supportive team environment.
  • Motivated self-starter with impeccable verbal and written communication skills, obsessive attention to detail, and the ability to manage time effectively
  • Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows
  • An inquisitive troubleshooter with a passion for drone, cloud, and IoT technology along with a strong desire to learn new skills and grow with Skydio
  • Experience with multi-channel customer communication (phone, chat, email support)
  • CRM technology experience, Zendesk or Salesforce Service Cloud preferred
  • Prior support experience within a 360 customer success retention & renewal team is a plus
  • Deliver premier technical support to drive customer satisfaction and brand evangelism
  • Know Skydio drone, controller, and cloud products inside and out, and proactively seek clarity on areas of ambiguity negatively impacting our customers
  • Be the Voice of Customer frontline to other Skydio teams that enable continuous product improvement based on customer needs
  • Use clear and empathetic written and verbal communication to quickly resolve issues that limit UAS fleet utilization and thereby drive high-brand affinity over time
  • Over time, become a Subject Matter Expert (SME) in one or more aspects of the Skydio UAS platform and share your knowledge freely with other team members to create high-trust team relationships
  • Engage in regular pre-released product dogfooding and give feedback that helps deliver the highest quality product experience possible
  • Proactively participate in building support processes that improve and enhance the customer experience
  • Own your work and contribute to operational excellence and low-effort customer support experiences

Data AnalysisSalesforceCommunication SkillsProblem SolvingCustomer serviceRESTful APIsLinuxWritten communicationVerbal communicationTroubleshootingActive listeningTechnical supportCRMCustomer support

Posted 14 days ago
Apply
Apply
🔥 Technical Support Representative I (Fully Remote)
Posted 14 days ago

📍 United States

🧭 Full-Time

🔍 Public Safety

🏢 Company: Diverse Computing👥 51-100ElectronicsConsultingAppsInformation TechnologySoftware

  • Bachelor's degree in Information Technology, Information Communication Technology, Management Information Systems, Computer Science, or a similar degree program (related work experience may be substituted for educational requirement)
  • 1-2 years of experience with providing some level of technical support (preferred, but not required)
  • Firm understanding of computers and operating systems
  • Strong understanding of information technology, database management, and software development concepts
  • Base level understanding of core networking concepts (i.e. subnetting, VPN, VLANs, etc.) and network security
  • Interest in continual learning about new technologies and how those can be adapted into networking and security
  • General understanding of the SDLC from conception to delivery
  • Some ASA experience with updating configurations and keeping them up to date
  • Some experience with enterprise level networking equipment (ie Cisco) either through schooling or actual hands-on experience
  • Cisco certifications or other networking certifications (preferred, but not required)
  • Some SQL experience (preferred, but not required)
  • Utilized XML for configuration work (preferred, but not required)
  • Knowledge of the public safety or criminal justice industry (preferred, but not required)
  • Outstanding command of the English language, both written and verbal, along with non-verbal communication and interpersonal skills
  • Able to work from 8am - 5pm EST, Monday - Friday, as well as rotational on-call duties during off hours (mandatory)
  • Are able to confidently pass rigorous fingerprint-based state and federal background screenings, as required by the nationwide agencies we work with (mandatory)
  • Do not require sponsorship to work in the U.S.; sponsorship is not available for this position
  • Learn our software inside and out
  • Provide phone and email support to our nationwide customers for all Diverse Computing products
  • Enter, monitor, and maintain incoming support tickets
  • Periodically be on-call outside of normal working hours
  • Configure, install, and maintain customers’ routers and VPN applications
  • Install proprietary software on customers' workstations and/or servers
  • Train new customers on how to use our software
  • Troubleshoot issues reported by eAgent clients
  • Record information from support calls into Service Cloud
  • Perform on-line demos of our software to prospective customers
  • Perform quality assurance (QA) testing
  • Assist with internal systems administration tasks

SQLCiscoAnalytical SkillsCustomer serviceWritten communicationNetworkingExcellent communication skillsProblem-solving skillsTeamworkVerbal communicationTroubleshootingActive listeningJSONComputer skillsTechnical supportCustomer support

Posted 14 days ago
Apply
Apply
🔥 Automotive Parts Technical Support Representative
Posted 20 days ago

📍 United States

🧭 Full-Time

💸 55000.0 - 65000.0 USD per year

🔍 Automotive Parts

🏢 Company: Burnout Brands

  • Demonstrated vehicle maintenance experience
  • ASE Automotive Certification or equivalent preferred
  • Vehicle maintenance experience is required.
  • 2 years customer facing service experience preferred
  • Maintain a high level of product and service knowledge
  • Assist customers with automotive related sales questions related to products, installations and service support
  • Function as the Technical Expert for both customers and sales team member
  • Working with both the Sales Team and Engineering Team, relay customer feedback and identify trends allowing for product improvement/modification as required
  • Provide customers with in-depth information regarding equipment & parts for sale
  • Champion the customer as an advocate throughout the RMA process
  • Work to resolve customer complaints in person, via telephone or email
  • Support the sales team where required in the areas of technical knowledge and customer support

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceWritten communicationExcellent communication skillsTroubleshootingActive listeningSales experienceTechnical supportCustomer support

Posted 20 days ago
Apply
Apply
🔥 Tier 1 Technical Support Representative
Posted about 2 months ago

📍 United States, Canada

🧭 Full-Time

🔍 Technical Support

🏢 Company: Sourcefit👥 51-100💰 about 1 year agoStaffing AgencyConsultingHuman ResourcesInformation Technology

  • Prior experience in a customer service or technical support role.
  • Strong problem-solving skills with the ability to perform basic troubleshooting.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Familiarity with ticketing systems and live chat platforms.
  • Strong attention to detail and commitment to accurate documentation.
  • Ability to follow established protocols and escalate issues appropriately.
  • Log into the phone queue and handle incoming calls during scheduled Queue Time.
  • Manage Tier 1 (T1) tickets, treating them with the same urgency as phone calls.
  • Respond to Live Chats promptly, with the same priority as phone calls.
  • Document tickets thoroughly according to the Ticket Documentation Protocol before escalating.
  • Perform basic troubleshooting and apply known fixes to resolve customer issues.
  • Escalate complex or difficult tickets to the Team’s Escalation Lead.
  • Escalate emergency tickets following the company’s emergency protocols.
  • Complete any additional tasks assigned by the Technical Support Manager and Team Leaders.

DocumentationTroubleshootingTechnical supportCustomer support

Posted about 2 months ago
Apply
Apply
🔥 Technical Support Representative
Posted 2 months ago

📍 United States

💸 55000.0 - 75000.0 USD per year

🔍 Healthcare/behavioral health

🏢 Company: Eleos Health👥 51-100💰 $40,000,000 Series B over 1 year agoMental HealthArtificial Intelligence (AI)Health Care

  • 2-3 years of experience in a customer support role, with at least 1 year in technical support.
  • Proven track record of delivering exceptional customer support and problem-solving.
  • Strong organizational and time management skills.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively with cross-functional teams.
  • Experience with support ticketing systems and CRM tools.
  • Familiarity with SaaS products and technical troubleshooting.
  • Ability to adapt and thrive in a rapidly changing startup environment.
  • Provide hands-on support to assist with complex customer inquiries via email, chat, and Zoom.
  • Ensure that customer inquiries and issues are resolved promptly and to the customer's satisfaction.
  • Help establish and maintain support processes and workflows to streamline issue resolution.
  • Identify and reproduce technical issues to create detailed bug reporting.
  • Develop and maintain a knowledge base and self-help resources for internal and external use.
  • Collaborate closely with the Customer Success and R&D teams.

API testingREST APITroubleshootingJSONTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted 2 months ago
Apply