Apply📍 United States
💸 55000.0 - 75000.0 USD per year
🔍 Healthcare/behavioral health
🏢 Company: Eleos Health👥 51-100💰 $40,000,000 Series B over 1 year agoMental HealthArtificial Intelligence (AI)Health Care
- 2-3 years of experience in a customer support role, with at least 1 year in technical support.
- Proven track record of delivering exceptional customer support and problem-solving.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills.
- Ability to work collaboratively with cross-functional teams.
- Experience with support ticketing systems and CRM tools.
- Familiarity with SaaS products and technical troubleshooting.
- Ability to adapt and thrive in a rapidly changing startup environment.
- Provide hands-on support to assist with complex customer inquiries via email, chat, and Zoom.
- Ensure that customer inquiries and issues are resolved promptly and to the customer's satisfaction.
- Help establish and maintain support processes and workflows to streamline issue resolution.
- Identify and reproduce technical issues to create detailed bug reporting.
- Develop and maintain a knowledge base and self-help resources for internal and external use.
- Collaborate closely with the Customer Success and R&D teams.
API testingREST APITroubleshootingJSONTechnical supportCRMCustomer supportCustomer SuccessSaaS
Posted 25 days ago
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