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Diverse Computing

Diverse Computing

Diverse Computing develops solutions for criminal justice organizations.

51-100 employees
Founded 2001
Electronics
Private Company
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ElectronicsConsultingAppsInformation TechnologySoftware

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions1

Currently reside in one of these states: FLGAIL+11 more locationsFull-TimePublic Safety SoftwarePosted
Product Support Analyst
  • Manage coordination and communication with customers
  • Respond to calls and emails regarding customer questions and issues
  • Documenting reported issues and performing initial triage
  • Utilizing established issue management processes to report bugs
  • Providing status reports and leading regular status meetings with customers
  • Working with the Application Support Team to coordinate releases
  • Coordinating with the products team and PMO for special projects and operational support
  • Assisting in system analysis and producing design specifications for enhancements
  • Coordinating with the QA team for testing and issue resolution
  • Maintaining ongoing customer training on DCI products
JiraProblem SolvingCustomer support
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About Diverse Computing

Diverse Computing pioneers software solutions that empower criminal justice and public safety professionals. Since 2001, we have built tools for over 1,800 agencies nationwide, including the United States Secret Service and Microsoft. We ensure law enforcement has reliable access to critical information, securing communities across 30 states. Our eAgent suite provides essential mobile access to criminal justice data, while CJIS ACE offers vital compliance consulting. We process critical information for law enforcement and public safety, delivering unmatched technical support 365 days a year.

How We Work

We foster a welcoming, fun, collaborative, and supportive culture. Our team embraces both fully remote and hybrid work opportunities. Decision-making often involves cross-functional input. We value integrity, passion, customer service, innovation, and engagement in everything we do. You will experience a flexible work/life balance through our Flex Scheduling policy. We believe in empowering our people to own their projects and contribute to team-oriented innovation.

Why Join Us

  • Drive impact by crafting software that directly enhances public safety and law enforcement effectiveness.
  • Collaborate within a supportive, award-winning culture recognized for its welcoming and innovative environment.
  • Grow your skills with opportunities for professional development and exposure to complex, high-stakes challenges.
  • Contribute to a mission-driven company that values integrity, customer service, and solution-oriented innovation.
  • Enjoy work/life balance with flexible scheduling and a commitment to employee well-being.

Benefits & Perks

  • Competitive salary based on experience level.
  • Generous Medical, Dental, & Vision insurance for you and your family, starting day one.
  • Flexible Spending Account (FSA) for health-related expenses.
  • Company-sponsored Group Life / AD&D Insurance.
  • Up to 3% matching retirement contributions with no vesting schedule.
  • 15 days of immediately available PTO, with additional days for service milestones.
  • 12 paid holidays annually.
  • Paid Maternity/Paternity Leave and generous paid sick leave.
  • Reimbursement for approved business travel and professional development.

Tech Stack

mxmobile