Diverse Computing

๐Ÿ‘ฅ 51-100ElectronicsConsultingAppsInformation TechnologySoftware๐Ÿ’ผ Private Company
Website LinkedIn Email Facebook

Diverse Computing develops cutting-edge software solutions for criminal justice organizations nationwide. Our primary product, the eAgent suite, provides law enforcement agencies with secure access to critical information and tools. Since 2001, we've built a strong reputation, serving over 2,000 agencies and earning the trust of the United States Secret Service and the Metropolitan Police Department, among others. Our commitment to 24/7 customer support and unwavering dedication to public safety sets us apart. Our tech stack includes technologies like IPhone / Mobile Compatible, Viewport Meta, SPF, Apple Mobile Web Clips Icon, SSL by Default, HSTS, Content Delivery Network, LetsEncrypt, DMARC, and Google Cloud, supporting our mobile-first approach. We foster a collaborative and innovative engineering culture, focused on continuous learning and improvement. We pride ourselves on delivering unmatched technical support to those who protect and serve the public. Our team consists of both technical and operational experts, many of whom have served as sworn officers and public servants. Leveraging the expertise of veteran law enforcement staff with the energy and ingenuity of their young talent enables us to sustain a high-performance team dedicated to public safety. Diverse Computing's mission is to provide reliable access to the critical information law enforcement agencies need daily, with a commitment to unparalleled customer service. We prioritize quality of life, fostering a supportive, team-oriented environment that encourages professional growth. We offer remote and hybrid work opportunities, promoting work-life balance with flexible scheduling and generous benefits. Our award-winning company culture values integrity, passion, and innovation, making us a leading player in the criminal justice software space.

Related companies:

Jobs at this company:

Apply

๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ” Public Safety

  • Bachelor's degree in Information Technology, Information Communication Technology, Management Information Systems, Computer Science, or a similar degree program (related work experience may be substituted for educational requirement)
  • 1-2 years of experience with providing some level of technical support (preferred, but not required)
  • Firm understanding of computers and operating systems
  • Strong understanding of information technology, database management, and software development concepts
  • Base level understanding of core networking concepts (i.e. subnetting, VPN, VLANs, etc.) and network security
  • Interest in continual learning about new technologies and how those can be adapted into networking and security
  • General understanding of the SDLC from conception to delivery
  • Some ASA experience with updating configurations and keeping them up to date
  • Some experience with enterprise level networking equipment (ie Cisco) either through schooling or actual hands-on experience
  • Cisco certifications or other networking certifications (preferred, but not required)
  • Some SQL experience (preferred, but not required)
  • Utilized XML for configuration work (preferred, but not required)
  • Knowledge of the public safety or criminal justice industry (preferred, but not required)
  • Outstanding command of the English language, both written and verbal, along with non-verbal communication and interpersonal skills
  • Able to work from 8am - 5pm EST, Monday - Friday, as well as rotational on-call duties during off hours (mandatory)
  • Are able to confidently pass rigorous fingerprint-based state and federal background screenings, as required by the nationwide agencies we work with (mandatory)
  • Do not require sponsorship to work in the U.S.; sponsorship is not available for this position
  • Learn our software inside and out
  • Provide phone and email support to our nationwide customers for all Diverse Computing products
  • Enter, monitor, and maintain incoming support tickets
  • Periodically be on-call outside of normal working hours
  • Configure, install, and maintain customersโ€™ routers and VPN applications
  • Install proprietary software on customers' workstations and/or servers
  • Train new customers on how to use our software
  • Troubleshoot issues reported by eAgent clients
  • Record information from support calls into Service Cloud
  • Perform on-line demos of our software to prospective customers
  • Perform quality assurance (QA) testing
  • Assist with internal systems administration tasks

SQLCiscoAnalytical SkillsCustomer serviceWritten communicationNetworkingExcellent communication skillsProblem-solving skillsTeamworkVerbal communicationTroubleshootingActive listeningJSONComputer skillsTechnical supportCustomer support

Posted 14 days ago
Apply