GoLinks

Generative AI enterprise productivity suite that transforms knowledge accessibility & discovery, including enterprise & people data search.

51-100 employees

Founded 2016

$27M series a

Productivity Tools

Private Company

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Productivity Tools SaaS Enterprise Software Software

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions4

Location: Remote - US; We can only accept US-based applicants at this time.Full-TimeB2B SaaSPosted

Head of Customer Success

Define and own the customer success strategy across onboarding, adoption, health scoring, renewals, and expansion.
Own retention and net revenue retention (NRR) targets and act on churn risk early.
Design and implement scalable onboarding programs.
Partner with Sales on renewals and expansion opportunities, and with Product on the customer feedback loop.
Establish customer health metrics, QBR cadences, and playbooks for SMB through enterprise account segments.
Serve as an executive sponsor for key strategic accounts.
Report CS performance, including retention, NRR, CSAT/NPS, and adoption, to company leadership.
Represent the voice of the customer to influence product roadmap and go-to-market decisions.

SalesforceAccount ManagementCustomer Success

Showing 1 of 4 positions

About GoLinks

GoLinks revolutionizes knowledge access for enterprises. You can transform any long URL into a short, memorable go/link, making information instantly accessible. This platform streamlines how over 50 clients like ServiceNow and Moderna find and share critical resources. Your work helps teams worldwide boost productivity and eliminate information silos with tools like AI-powered GoSearch and GoProfiles.

How We Work

GoLinks is a remote-first company, empowering you to work from anywhere in the US. We balance high performance with the freedom of remote work. Our compensation is geographically neutral, ensuring fairness regardless of your location. We foster continuous learning and connection, with a dedicated Culture Champion organizing weekly water coolers and quarterly offsites. You will thrive in an environment that prioritizes asynchronous work and seamless collaboration without VPNs, driven by transparency and continuous feedback.

Engineering at GoLinks

Our engineering team tackles the challenge of making enterprise knowledge instantly discoverable and accessible. We build a robust SaaS platform that processes complex search queries across over 100 applications, leveraging generative AI like OpenAI's ChatGPT and Anthropic's Claude. You will work with a modern tech stack including Google Tag Manager, HSTS, and Font Awesome, using WordPress, Salesforce, and jQuery Migrate. We solve for scalability and seamless integration across diverse client environments, ensuring secure and efficient knowledge management for leading global companies.

Why Join Us

Shape the future of enterprise productivity with AI-powered solutions.
Contribute to a remote-first culture that values autonomy and impact.
Work with a diverse client base including industry leaders like ServiceNow and Moderna.
Grow your career in a fast-paced startup, backed by Y Combinator and $27M in funding.
Receive a total compensation package including equity and comprehensive benefits.

Benefits & Perks

Total compensation packages include equity.
Extensive benefits and perks.
Unlimited PTO for sick days and vacation, plus 18 paid days off annually.
Disability insurance, STD, and LTD insurance.
Company retreats and all-expenses-paid company off-sites.
Learning and development budget, including professional development and mentorship.

Tech Stack

analyticsmobilewidgetsframework

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