Technical Support Representative

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Requirements:

• 2-3 years of experience in a customer support role, with at least 1 year in technical support.
• Proven track record of delivering exceptional customer support and problem-solving.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams.
• Experience with support ticketing systems and CRM tools.
• Familiarity with SaaS products and technical troubleshooting.
• Ability to adapt and thrive in a rapidly changing startup environment.

Responsibilities:

• Provide hands-on support to assist with complex customer inquiries via email, chat, and Zoom.
• Ensure that customer inquiries and issues are resolved promptly and to the customer's satisfaction.
• Help establish and maintain support processes and workflows to streamline issue resolution.
• Identify and reproduce technical issues to create detailed bug reporting.
• Develop and maintain a knowledge base and self-help resources for internal and external use.
• Collaborate closely with the Customer Success and R&D teams.