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Technical Support Specialist

Posted 5 months agoViewed

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💎 Seniority level: Middle, 3-5 years

📍 Location: United States, Canada

🔍 Industry: Transportation

🏢 Company: Via👥 1001-5000💰 $110,000,000 about 2 years agoReal TimeLogisticsRide SharingTransportationMobile Apps

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: Attention to detailMultitaskingTechnical support

Requirements:
  • Minimum of 3-5 years of experience in technical support roles
  • Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
  • Meticulous and vigilant, with a high level of attention to detail
  • Outstanding process orientation, analytical, and organizational skills
  • Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
  • Excellent communicator with a knack for always finding the right tone
  • Willing to work two weekends per month
  • Bachelor’s Degree, preferably in Computer Science or related
Responsibilities:
  • Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices to be able to resolve partners’ issues.
  • Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner.
  • Work with various Operations, Product, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement.
  • Nurture close relationships with partners to become a trusted advisor.
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