Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Technical Support Specialist

Posted 3 months agoViewed

View full description

💎 Seniority level: Middle, 3-5 years

🔍 Industry: Transportation Technology

🏢 Company: Via👥 1001-5000💰 $110,000,000 almost 2 years agoReal TimeLogisticsRide SharingTransportationMobile Apps

🗣️ Languages: English, Spanish, Portuguese, Arabic, French, Italian, Dutch, Japanese

⏳ Experience: 3-5 years

🪄 Skills: Attention to detailMultitaskingTechnical support

Requirements:
  • Fluency in English; additional languages like Spanish, Portuguese, Arabic, French, Italian, Dutch, or Japanese are a plus.
  • 3-5 years of experience in technical support roles.
  • Ability to manage multiple tasks effectively and take on responsibility.
  • High attention to detail and outstanding process orientation.
  • Analytical and organizational skills required.
  • Problem-solving and entrepreneurial mindset.
  • Excellent communication skills with the ability to find the right tone.
  • Willingness to work two weekends per month.
  • Bachelor’s Degree, preferably in Computer Science or a related field.
Responsibilities:
  • Become an expert on Via's technology and best practices to resolve partners' issues.
  • Prioritize operational issues and provide technical, specific, and strategic responses efficiently.
  • Collaborate with Operations, Product, and Engineering teams to identify and resolve product issues or improvement opportunities.
  • Build and nurture close relationships with partners to serve as a trusted advisor.
Apply

Related Jobs

Apply
🔥 Technical Support Specialist
Posted 3 days ago

📍 Mexico

🧭 Full-Time

🔍 Internet of Things (IoT)

  • Bachelor’s degree or higher in a technical discipline such as computer science or engineering
  • 1-3 years of experience in a technical product support role
  • Technical know-how - comfortable interfacing with engineers and translating technical concepts
  • Interest and ability to work in a fast-growing environment with changing responsibilities
  • Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
  • Able to work flexible hours - nights and weekends a plus
  • Respond to inbound customer requests for assistance through live channels (phone and chat)
  • Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
  • Self-manage personal workload in an effective and efficient manner
  • Utilize available knowledge, tools, and resources to resolve customer issues
  • Clearly and concisely document communications with customers
  • Champion, role model, and embed the company’s cultural principles

Cloud ComputingTroubleshootingTechnical supportSaaS

Posted 3 days ago
Apply
Apply
🔥 Technical Support Specialist
Posted 5 days ago

📍 Romania

🧭 Full-Time

🔍 Localization and translation technology

🏢 Company: Smartling👥 101-250💰 $160,000,000 Series E about 3 years agoInformation ServicesInformation TechnologyNatural Language ProcessingContent Delivery Network

  • Third-level technical education via degree or certification.
  • Demonstrated experience in a B2B customer support role.
  • Ability to make quick and accurate resolutions.
  • Ability to explain complex problems in simple terms.
  • Desire to deliver a best-in-class customer support experience.
  • Customer-centric mindset and affinity for solving problems.
  • Capacity to empathize with users.
  • Knowledge of web technologies including HTML, CSS, JavaScript, AJAX, and HTTP.
  • Experience troubleshooting web applications and technology.
  • Working knowledge of RESTful APIs.
  • Experience with web development tools like Chrome Developer Tools.
  • A home office setup conducive for remote work.
  • Provide best-in-class technical support via email.
  • Handle phone calls for urgent or escalated issues.
  • Diagnose and solve customer problems, escalating when necessary.
  • Troubleshoot software and network issues using specific tools.
  • Direct users to relevant product documentation and resources.
  • Identify gaps in resources and documentation for future support.
  • Collaborate across teams to solve problems.
  • Plan, organize, and prioritize work.
  • Advocate for product improvement.
  • Contribute to process and service quality improvement.

HTMLCSSJavascriptRESTful APIsTroubleshootingTechnical supportDebugging

Posted 5 days ago
Apply
Apply
🔥 Technical Support Specialist - Weekend & Overnight Shifts (Remote in US)
Posted 5 days ago

📍 United States

🔍 Consulting

  • Possess excellent communication and customer service skills, both written and oral.
  • Ability to explain technical challenges and solutions to a diverse audience.
  • Willingness to participate in an on-call rotation and provide after-hours support.
  • Require at least 1-3 years of experience as a Desktop Support Specialist or similar role.
  • Prior experience working for a Managed Service Provider (MSP) is preferred.
  • Familiarity with Active Directory, File Permissions, Network setups, and User Support.
  • Knowledge of Office 365, SharePoint, and QuickBooks.
  • Provide amazing support to clients, exceeding their expectations.
  • Escalate customer support requirements with relevant information.
  • Prepare desktops, laptops, and miscellaneous hardware for customers.
  • Keep customer documentation up-to-date and accurate.
  • Deliver operational and project commitments utilizing the entire customer team.
  • Perform customer maintenance activities on behalf of the team.
  • Monitor alerts from assigned customer teams and respond appropriately.
  • Work collaboratively with team members to meet client needs.
  • Organize, prioritize, plan, and deliver work in a timely manner.

SharePointTechnical support

Posted 5 days ago
Apply
Apply
🔥 Technical Support Specialist
Posted 5 days ago

📍 Romania

🧭 Full-Time

🔍 Localization and translation

  • Third-level technical education via degree or certification.
  • Experience working in a B2B customer support role.
  • Ability to make decisions for quick and accurate resolutions.
  • Skills to explain complex problems in simple terms.
  • Desire to deliver a best-in-class customer support experience.
  • Customer-centric mindset with problem-solving affinity.
  • Knowledge of web technologies like HTML, CSS, JavaScript.
  • Experience troubleshooting web applications.
  • Working knowledge of RESTful APIs.
  • Experience with web development tools.
  • Provide best-in-class technical support via email.
  • Take phone calls for urgent or escalated issues.
  • Diagnose and solve customer problems, escalating when necessary.
  • Troubleshoot software and network issues using various tools.
  • Direct users to relevant product documentation.
  • Identify gaps in resources and documentation.
  • Collaborate across teams to solve problems and support customers.
  • Plan, organize, and prioritize work.
  • Advocate for product improvement.
  • Contribute to process and service quality improvement.

HTMLCSSJavascriptNginxRESTful APIsTroubleshootingTechnical support

Posted 5 days ago
Apply
Apply
🔥 Technical Support Specialist - Remote US
Posted 8 days ago

📍 United States

🔍 Sales and Marketing Technology

🏢 Company: Seamless.AI👥 501-1000💰 $75,000,000 Series A almost 4 years agoSales AutomationArtificial Intelligence (AI)Lead GenerationMachine LearningInformation TechnologySoftware

  • Passionate about customer experience with previous customer assistance experience via email or live chat.
  • Ability to troubleshoot and investigate technical issues autonomously.
  • Expert at learning software, interested in API and CRM integrations, with intuition for solving technical problems.
  • Excellent verbal and written communication skills.
  • Work 100% remotely to assist customers and effectively resolve issues through email, chat, and other communication methods.
  • Provide positive support & guidance to marketers, salespeople, and service professionals.
  • Communicate customized solutions to help customers grow their business.
  • Show resilience and flexibility as customer needs evolve.
  • Develop and maintain knowledge of Seamless.AI to diagnose software issues, engaging with product and engineering teams.
  • Collaborate with account managers or sales teams to identify growth opportunities.

API testingCustomer serviceRESTful APIsTroubleshootingTechnical supportCRM

Posted 8 days ago
Apply
Apply
🔥 RCM Technical Support Specialist
Posted 12 days ago

📍 USA

💸 25.0 - 28.0 USD per hour

🔍 Dental Revenue Cycle Management

🏢 Company: DentalXChange

  • Bachelor's degree preferred.
  • 2 or more years of experience in dental RCM and EDI.
  • Strong verbal and written communication and interpersonal skills.
  • Proficient in all MS Office applications and internet use.
  • Ability to successfully multitask with accuracy in a fast-paced environment.
  • Working knowledge of technical and procedural functions.
  • Ability to solve practical problems in varied situations.
  • Provide timely and comprehensive EDI and technical support to channel partners and DSOs.
  • Act as a point of escalation for channel partners and DSO clients, researching and resolving issues.
  • Nurture professional relationships to encourage referrals and business growth.
  • Serve as a liaison between external partners and internal teams for collaboration.
  • Ensure compliance with relevant federal, state, and institutional policies including data security.
  • Uphold exceptional customer service standards in all interactions.

DocumentationComplianceTroubleshootingTechnical support

Posted 12 days ago
Apply
Apply
🔥 Technical Support Specialist - Bilingual in English/French (Remote in US)
Posted 18 days ago

📍 United States

🔍 Consulting

  • Bilingual in English and French.
  • Excellent communication and customer service skills, both written and oral.
  • Ability to explain technical challenges and solutions to various audiences.
  • Willingness to participate in an on-call rotation and provide after-hours support.
  • 1-3 years of experience as a Desktop Support Specialist or in a similar role.
  • Preferred experience working for a Managed Service Provider (MSP).
  • Familiar with Active Directory, File Permissions, Domain, Backups, and Antivirus for servers.
  • Knowledge of Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, and VPN for networks.
  • Experience with computer replacement, user profile migrations, Outlook setup, and mobile device setup.
  • Proficient in applications like Office 365, SharePoint, and QuickBooks.
  • Provide amazing support to clients, exceeding their expectations.
  • Escalate customer support requirements appropriately, providing relevant information.
  • Prepare desktops, laptops, and other hardware for customers.
  • Maintain accurate customer documentation.
  • Deliver on operational and project commitments to customers.
  • Perform customer maintenance activities on behalf of the team.
  • Monitor assigned alerts and respond appropriately.
  • Work collaboratively with the team to meet client needs.
  • Demonstrate organizational and planning skills to deliver work timely.

Microsoft Active DirectorySharePointTechnical supportCustomer support

Posted 18 days ago
Apply
Apply
🔥 Customer Care - Product Technical Support Specialist - Remote
Posted 24 days ago

📍 United States of America

🧭 Full-Time

🔍 Medical devices and technology

🏢 Company: zollmedicalcorp

  • Clinical degree or certification (CNA, LPN, RN, EMT) or 3 years of related clinical experience.
  • Proven experience in product support or customer-facing role.
  • Strong oral and written communication skills.
  • Exceptional customer service skills and empathy.
  • Technical aptitude for troubleshooting.
  • Computer literacy, especially with Microsoft Office.
  • Experience with CRM systems and support tools is a plus.
  • Analyze problems, diagnose causes, and troubleshoot product issues.
  • Educate patients and customers on product maintenance and use.
  • Ensure compliance with regulatory guidelines.
  • Assist in time-sensitive situations for patient protection.
  • Document customer interactions for improvement.
  • Identify and report product deficiencies.
  • Engage with medical personnel and provide product education.
  • Provide 24/7 support backup when needed.
  • Identify patterns in customer issues for product improvement.

Customer serviceEmpathyTroubleshootingTechnical supportCRMCustomer support

Posted 24 days ago
Apply
Apply
🔥 Senior Application & Technical Support Specialist - Healthcare Decision Support
Posted 25 days ago

📍 Chicago, IL or St. Louis, MO

🧭 Full-Time

🔍 Healthcare Decision Support

🏢 Company: Strata Decision Technology👥 251-500AccountingBusiness IntelligenceFinancial ServicesSaaSFinanceHospitalAnalyticsAdviceSoftware

  • 4+ years of product experience or relevant work in healthcare technical support.
  • Strong understanding of Healthcare Costing.
  • Experience with Axiom Financial/Decision Support application.
  • Proficient knowledge of Microsoft technologies, especially Excel.
  • Working knowledge of SQL.
  • Experience in technical issue resolution and escalation procedures.
  • Proven experience managing multiple projects with competing priorities.
  • Experience with a case management tool; Salesforce knowledge is a plus.
  • Proficiency with Tableau or similar data visualization tools is a plus.
  • Troubleshoot and resolve advanced technical issues independently.
  • Lead root cause analysis efforts and implement long-term solutions.
  • Serve as an escalation point for complex client issues.
  • Prioritize and manage cases according to SOP guidelines.
  • Update and maintain accurate customer records.
  • Develop and deliver training sessions for customers and internal teams.
  • Collaborate with cross-functional teams to enhance product support.
  • Ensure secure handling of PHI data in compliance with HIPAA regulations.
  • Mentor junior staff in customer management and case work.

SQLSalesforceTableauMicrosoft ExcelTroubleshootingTechnical support

Posted 25 days ago
Apply
Apply
🔥 Technical Support Specialist (Telecommunications Specialist) - Remote U.S.
Posted 25 days ago

📍 U.S.

🔍 Communication technology

  • Possess extensive product knowledge and technical skillset.
  • Be part of an international team with diverse backgrounds.
  • Be customer-focused and thrive on shared success.
  • Join a team that operates as a second point of contact for Aircall's customers.
  • Help solve complex technical and operational questions.
  • Impact customers' ability to make and receive calls and leverage products/integrations.
  • Work with teams such as Success, Engineering, Product, Onboarding, and Sales to provide support.
  • Contribute to a customer-focused, highly motivated team.

Cloud ComputingAPI testingRESTful APIsTroubleshootingTechnical supportCustomer support

Posted 25 days ago
Apply