Technical Support Specialist

Posted 2024-10-25

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💎 Seniority level: Middle, 3-5 years

🔍 Industry: Transportation Technology

🏢 Company: Via

🗣️ Languages: English, Spanish, Portuguese, Arabic, French, Italian, Dutch, Japanese

⏳ Experience: 3-5 years

🪄 Skills: Attention to detailMultitasking

Requirements:

Fluency in English; additional languages like Spanish, Portuguese, Arabic, French, Italian, Dutch, or Japanese are a plus.
Minimum of 3-5 years of experience in technical support roles.
Effective multitasking and comfort in taking on responsibilities.
Meticulous attention to detail and outstanding organizational skills.
Strong problem-solving skills and a drive for creative solutions.
Excellent communication abilities.

Responsibilities:

Become an expert on Via's technology and best practices to resolve partner issues.
Prioritize operational issues and provide technical responses efficiently.
Collaborate with Operations, Product, and Engineering teams to identify and resolve product issues.
Develop close relationships with partners to become a trusted advisor.

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Technical Support Specialist

Requirements:

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