Technical Support Specialist (based in LATAM)

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Requirements:

• Fluent in English (C1 or native), written and spoken.
• Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
• Exceptional communication skills.
• Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).

Responsibilities:

• Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
• Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
• Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
• Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
• Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
• Proactively identify and implement improvements to your work, team and department.