Technical Support Specialist - Weekend & Overnight Shifts (Remote in US)

View full description

Requirements:

• Possess excellent communication and customer service skills, both written and oral.
• Ability to explain technical challenges and solutions to a diverse audience.
• Willingness to participate in an on-call rotation and provide after-hours support.
• Require at least 1-3 years of experience as a Desktop Support Specialist or similar role.
• Prior experience working for a Managed Service Provider (MSP) is preferred.
• Familiarity with Active Directory, File Permissions, Network setups, and User Support.
• Knowledge of Office 365, SharePoint, and QuickBooks.

Responsibilities:

• Provide amazing support to clients, exceeding their expectations.
• Escalate customer support requirements with relevant information.
• Prepare desktops, laptops, and miscellaneous hardware for customers.
• Keep customer documentation up-to-date and accurate.
• Deliver operational and project commitments utilizing the entire customer team.
• Perform customer maintenance activities on behalf of the team.
• Monitor alerts from assigned customer teams and respond appropriately.
• Work collaboratively with team members to meet client needs.
• Organize, prioritize, plan, and deliver work in a timely manner.