Tier III Data Technical Support Specialist (Remote)

Posted about 22 hours agoViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: United States

💸 Salary: 75000.0 - 80000.0 USD per year

🔍 Industry: EdTech

🏢 Company: Branching Minds👥 1-10💰 Private about 1 year agoPersonal Health Education SaaS Neuroscience Skill Assessment Software Charter Schools Parenting

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: PostgreSQLPythonSQLETLData engineeringREST APITechnical supportDebugging

Requirements:

3+ years of experience in a technical support role
Hands-on experience with Databricks and Postgres
Advanced knowledge of SQL
Familiarity with API debugging
Strong communication skills

Responsibilities:

Own and resolve escalated technical data support tickets
Communicate complex technical information to customers
Identify and diagnose complex technical data issues
Provide additional support leveraging data troubleshooting processes
Develop and maintain detailed documentation on data troubleshooting processes