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Remote IT Jobs

Customer Success

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822 jobs found.

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🔥 Product Manager II

Posted 15 minutes ago

📍 India

🔍 Software Development

🏢 Company: external

🔧 Requirements

7+ years of overall experience in Product Management or Engineering
Passionate or hands-on about programming, software quality, and DevOps
Able to understand and write code. Have prior experience building or using developer products
Strong grasp of basic tech concepts. Willingness to learn advanced ones.
Experience in web development, app development, or automated testing is a plus

💡 Responsibilities

Implement new features to solve critical problems that our users face in their development workflows OR work towards architecting whole new products
Talk to our users constantly and have a deeper understanding of the customer personas
Define what success means for every feature. Track and improve the defined metrics
Work closely with our engineering and design teams to simplify testing for our users
Work with the GTM team and execute successful product launches

Software Development Data Analysis Product Management Product Development Product Analytics API testing Product design Communication Skills Analytical Skills Agile methodologies RESTful APIs DevOps Cross-functional collaboration Stakeholder management Customer Success

Posted 15 minutes ago

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🔥 Senior Project Manager – Customer Success (PMS)

Posted about 1 hour ago

📍 Spain

🔍 Healthcare, SaaS

🔧 Requirements

6+ years including leadership roles managing teams in customer success or project management, ideally within the healthcare or SaaS sectors, with significant experience working with PMS/acquired companies.
Demonstrated ability to lead and grow teams, with strong strategic, analytical, and decision-making skills.
Hands-on experience managing customer portfolio, establishing adoption and retention KPIs and driving cost-effective strategies that enhance customer satisfaction and business growth.
Proficient in utilizing CRM platforms, with desired expertise in HubSpot and Salesforce to streamline customer data management and drive actionable insights.
Exceptional interpersonal and communication skills, with the ability to articulate complex ideas and influence at all levels.
A proactive mindset with a passion for improving processes and driving operational excellence.
Bachelor’s degree in Business, Finance, or a related field; an MBA or equivalent advanced degree is a plus.

💡 Responsibilities

Own the Customer Success Strategy: Develop and implement comprehensive strategies to enhance the customer journey, ensuring efficient allocation of resources and measurable ROI.
Budget Planning & Forecasting: Develop detailed budget plans and forecasts for customer success initiatives, monitor spending, and adjust allocations as needed to meet strategic objectives and financial targets.
Provide Strategic Leadership: Lead a high-performing customer success team, help local leaders inspire their teams, fostering a culture of continuous improvement and accountability.
Performance Tracking: Establish key performance indicators (KPIs) and use data-driven insights to monitor progress, optimize processes, and report results to stakeholders.
Data Enhancement: Ensure that we have all the essential data about our customers by working with cross-functional teams to gather, analyze, and leverage insights, driving improved customer success outcomes.
Cross-Functional Collaboration: Work closely with Sales, Product, and Marketing teams to align initiatives, drive innovation, and improve service delivery.
Customer Relationship Management: Build and nurture strong, long-lasting relationships with key PMS clients, ensuring they receive unparalleled support and value.

Leadership Project Management Data Analysis Salesforce Cross-functional Team Leadership Strategic Management Communication Skills Analytical Skills Budgeting Stakeholder management CRM Financial analysis Customer Success SaaS Budget management

Posted about 1 hour ago

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🔥 Merchant Success Manager (United Kingdom, Ireland)

Posted about 1 hour ago

📍 United Kingdom, Ireland

🔍 ECommerce

🔧 Requirements

Proven experience in SaaS account management
Experience in eCommerce (understanding of acquisition, conversion, retention); it is a complex ecosystem with many moving parts, and you need to communicate how they fit together.
Strong business acumen and experience providing strategic advice to customers
Exceptional ability to develop and maintain relationships with wide range of personalities, levels, and role capacities
Experience providing customer value and driving retention; you should be merchant-focused in all that you do.
Experience or training in digital marketing (paid advertising, social media, SEO etc); you know the tactics that will drive results.
Technical aptitude – quick to develop a deep understanding of new software
Experience in meeting targets all the while being merchant focussed.
Proven ability to analyse complex situations and drive goals & action plans to lead merchants to achieve their key objectives
Demonstrate a high-degree of customer-centric thinking, behaviour and track record and experience working cross-functionally between sales, engineering, and support teams
Experience in Challenger Selling or other sales methodologies

💡 Responsibilities

Serve as cross-functional leader across Shopify – to ensure a unified, seamless merchant experience.
Coach merchants to grow their business by partnering with them on goal development, and providing tailored and structured recommendations to achieve those goals.
Identify areas for improvement, including opportunities for product adoption and implementing new Shopify features; recommending ways to best utilise Shopify’s solutions.
Build relationships and be the Trusted Advisor focussing on growing and retaining merchants.
Connect merchants with top Shopify Partners for custom design and development projects.
Partner with internal Shopify teams to advocate for merchants’ needs and requests.
Demonstrate an in-depth understanding of industry trends.
Drive product adoption across Shopify’s offerings
Manage and prioritise your Book of Business effectively in line with expectations of the business

SQL Shopify RESTful APIs Account Management Sales experience Digital Marketing CRM Customer Success SaaS

Posted about 1 hour ago

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🔥 Sr. Customer Operations Manager

Posted about 3 hours ago

📍 India

🧭 Full-Time

💸 3500000.0 - 4500000.0 INR per year

🔍 B2B SaaS

🏢 Company: Webgility👥 101-250💰 $6,400,000 Series A over 7 years agoAccounting Business Intelligence E-Commerce SaaS Finance Software

🔧 Requirements

7+ years working in B2B SaaS
4+ years in a Revenue Operations or Customer Success Operations role
Concise and focused communication style (not verbose)
Proven ability to work in ambiguous environments, understand strategic needs of the business, leverage data to come to conclusions, and design projects to drive business outcomes
Strong process focus and understanding of customer success automation and AI tools to enable optimal productivity
In-depth understanding of SaaS KPIs and leveraging Hubspot or Salesforce reporting
A proactive, growth-mindset that embraces adversity
A sense of humor

💡 Responsibilities

Analyze customer data to identify trends, risk factors, and opportunities for improving customer retention and satisfaction.
Develop dashboards and reports that provide key metrics for Account Management, Support, and Customer Onboarding teams.
Create data models to predict churn, expansion opportunities, and customer behavior patterns.
Partner with leadership to develop KPIs and reporting structures to track team performance.
Conduct process audits to assess inefficiencies, bottlenecks, and areas for optimization within Customer Success workflows.
Develop and implement process improvement initiatives that enhance team productivity and customer outcomes.
Collaborate cross-functionally with Product, Sales, and Support teams to align processes with business objectives.
Standardize documentation and workflows to ensure consistency and scalability.
Identify and implement AI-driven tools and automation solutions to enhance the efficiency of Customer Success operations.
Work closely with technology teams to integrate AI-powered analytics and automation into customer workflows.
Train and enable teams to maximize the benefits of AI tools in their daily activities.
Stay up-to-date on emerging AI trends and best practices to continuously enhance operational capabilities.

SQL Data Analysis Salesforce RESTful APIs Account Management Data visualization Process improvement Data modeling Data analytics Data management Customer support Customer Success SaaS

Posted about 3 hours ago

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🔥 Customer Success - APAC

Posted about 4 hours ago

📍 Singapore, London, Warsaw

🧭 Full-Time

🔍 SaaS

🏢 Company: ElevenLabs👥 101-250💰 $180,000,000 Series C about 1 month agoArtificial Intelligence (AI)Developer APIs Content Creators Generative AI

🔧 Requirements

3-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.
A strong builder and customer excellence mindset.
Commercial experience - you will own renewals and expansion for your book of business
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
Excellent problem-solving and analytical skills to address customer needs and concerns.
A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale.
Fluency in Mandarin and English - Must possess professional-level fluency in Mandarin, with the ability to confidently communicate and engage with customers, negotiate contracts, and articulate complex ideas both verbally and in writing. Experience in a bilingual work environment is highly preferred.

💡 Responsibilities

Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the APAC region
Build and maintain strong relationships with a book of commercial and enterprise clients in the APAC region - you’ll specifically be managing customers across East Asia, Southeast Asia and Oceania
Play a key role in onboarding new clients and driving long term adoption of multiple products
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
Own expansion and renewal of accounts within your book of business
Measure and improve customer satisfaction & experience.
Own your customer success KPIs (NRR/GRR) and track against the company goals.

Analytical Skills Problem Solving Customer service RESTful APIs Excellent communication skills Account Management Client relationship management Strong communication skills Cross-functional collaboration Relationship management Sales experience CRM Customer support Customer Success English communication SaaS

Posted about 4 hours ago

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🔥 Team Lead - Customer Support

Posted about 4 hours ago

📍 Portugal

🔍 FinTech, SaaS, e-commerce

🏢 Company: Deblock👥 11-50💰 $16,833,227 Seed 4 months agoCryptocurrency Banking FinTech

🔧 Requirements

Proven experience leading and mentoring customer support teams in fast-paced environments (FinTech, SaaS, e-commerce)
Expertise in managing team performance through KPIs, coaching, and feedback
Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Intercom)
Strong problem-solving and data-driven decision-making skills
Excellent organisational and time management abilities in dynamic, fast-paced settings
Ability to prioritise and delegate tasks efficiently

💡 Responsibilities

Lead and mentor a team of Customer Support Agents, providing coaching and development to drive high performance.
Monitor and manage team KPIs to ensure fast, high-quality customer service and satisfaction.
Handle escalated customer issues, providing solutions and maintaining a positive customer experience.
Optimise processes to improve efficiency, reduce response times, and enhance service quality.
Collaborate with other departments, such as Product and Operations, to align support efforts with overall business goals.

Leadership Data Analysis People Management Problem Solving Customer service RESTful APIs Mentoring Coaching Team management CRM Financial analysis Customer support Customer Success SaaS

Posted about 4 hours ago

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🔥 Senior Technical Writer, GenAI

Posted about 4 hours ago

📍 Brazil, USA, Canada

🔍 Payments

🔧 Requirements

Broad expertise in technical, help & support writing.

💡 Responsibilities

Create clear and concise content for consumers, merchants, and employees on the use and optimization of Trustly solutions.

API testing Content creation Communication Skills Customer service RESTful APIs Documentation Troubleshooting Writing Technical support Customer Success

Posted about 4 hours ago

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🔥 Senior Renewals Account Manager, Life Sciences (remote)

Posted about 6 hours ago

📍 United States

🔍 Life Sciences

🏢 Company: jobs

🔧 Requirements

Bachelor’s degree in Science, or related field, or equivalent, relevant work experience
Minimum of seven years direct sales experience with three years experience in life science
Prior experience with selling subscriptions both renewal sales and new business is preferred
General knowledge and understanding of utilizing SFDC
Demonstrated track record of exceeding sales targets
Experience using sales enablement tools such as outreach, zoom info and Linked in Sales Navigator
Demonstrated ability to understand customer workflows and priorities and translate these into opportunities

💡 Responsibilities

Own the 12 month process of the subscription life cycle inclusive on onboarding, quarterly account reviews, budgeting and renewal negotiation inclusive on contract execution
Grow new business subscriptions through identifying and managing up-sell and cross-sell opportunity during or at the point of renewal
Continually identify directional risk in your subscription book of business and implement risk mitigation plans in conjunction with matrix of internal resources inclusive of product owners, solution experts, account manager and trainings teams
Analysis of lost clients and key involvement in winback strategy
Directly negotiate and secure required price increase on renewals and strive for multi-year agreements
Successful completion of continuous enablement program to meet requirements of role
Manage renewal process and total subscription opportunities in CRM
Client usage review and drive adoption of our solutions across customer base
Provide accurate weekly forecasts for territory total subscription business
Build strong relationships with territory AMs and Product team

Business Development Salesforce Account Management Negotiation skills Client relationship management Budgeting Sales experience Market Research CRM Financial analysis Customer Success

Posted about 6 hours ago

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🔥 VP of Customer Success

Posted about 6 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Search Atlas

🔧 Requirements

Proven experience in a senior customer success leadership role, preferably in SaaS
Strong ability to analyze customer data and develop strategic initiatives that enhance retention and satisfaction
Exceptional leadership and team management skills with experience growing and scaling teams
Ability to work cross-functionally with product, sales, and marketing to drive customer outcomes
Technical mindset with the ability to deeply understand our product and identify usability improvements
Experience creating Loom videos or similar formats to document product issues and propose solutions
Background in SaaS or SEO is a strong plus
Fluent in written and verbal English
Comfortable working in a fast-paced startup environment

💡 Responsibilities

Define and execute a customer success strategy aligned with company goals to drive retention, expansion, and customer satisfaction
Lead, mentor, and scale the Customer Success team, fostering a high-performance culture
Develop and implement scalable customer success processes, including onboarding, engagement, and retention frameworks
Establish and refine proactive client communication strategies and escalation protocols
Collaborate with product and engineering teams to advocate for customer needs and improve product usability
Monitor key customer success metrics and drive data-informed improvements
Create structured client feedback loops and satisfaction surveys to measure and improve customer experience
Oversee best practices for client reporting, communications, and issue resolution

Leadership Data Analysis People Management Cross-functional Team Leadership Product Analytics Communication Skills Analytical Skills Customer service SEO RESTful APIs Mentoring Account Management Reporting Client relationship management Sales experience Team management Strategic thinking Process improvement Customer support Customer Success SaaS

Posted about 6 hours ago

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🔥 Forward Deployed Engineer - (Remote - US)

Posted about 7 hours ago

📍 United States

🔍 Software Development

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed about 2 years agoInternet

🔧 Requirements

Proficiency in Python with the ability to write and maintain high-quality code in a fast-paced environment.
Experience with Atlassian and Git tools, and knowledge of associated workflows.
Strong problem-solving abilities and attention to detail.
Capable of juggling multiple priorities and managing deadlines effectively.
Excellent interpersonal skills with a calm demeanor under pressure.
Resourceful and self-driven with a desire to learn and improve.
Strong verbal and written communication skills, with the ability to both lead and support teams.
Technically inclined with a solid aptitude for analyzing data.
A customer-first mindset with a passion for solving problems for others.

💡 Responsibilities

Develop and maintain an in-depth understanding of both the platform and customer needs to deliver customizations, configurations, and integrations.
Collaborate closely with Core Engineering teams to research and develop solutions to complex customer issues.
Manage a queue of development, implementation, and support-related requests, prioritizing tasks effectively within the team.
Contribute to internal R&D projects that enhance processes, build tooling improvements, and develop new features to uplift the organization.
Work cross-functionally with R&D teams to provide support and ensure successful implementation and ongoing product support.

Python SQL Data Analysis Git Jira API testing REST API Scripting Software Engineering Debugging Customer support Customer Success Confluence

Posted about 7 hours ago

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