Remote Virtual Assistant Jobs

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🔥 Trilingual Customer Support Specialist - (English, Spanish and French)

Posted about 2 hours ago

📍 Mexico

🧭 Full-Time

🔍 Customer Support

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions.
Trilingual proficiency in English, Spanish, and French is a must.
Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles.
Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.
Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams.
Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects.
Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service.
Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced troubleshooting and documentation skills.
Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies.
Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business.

💡 Responsibilities

Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
Provide guidance and mentorship to CSS II team members to enhance team performance and efficiency.
Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills.
Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution.
Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders.
Proactively improve customer support processes and contribute to the development of best practices and training materials for the team.
Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Data Analysis Salesforce REST API Communication Skills Customer service RESTful APIs Mentoring Multitasking Problem-solving skills Account Management Fluency in English Troubleshooting Active listening Strong communication skills Technical support CRM Customer support Customer Success

Posted about 2 hours ago

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🔥 Technical Support Representative - Remote

Posted about 3 hours ago

📍 Mexico

🔍 ECommerce

🔧 Requirements

Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred
Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers
Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally
Ability to read or edit within at least one web language (HTML, CSS, Javascript, jQuery, etc), as well as a basic understanding of data structures, is preferred
Must be flexible to shift work and occasional overtime including Sundays in a 24x7x365 environment

💡 Responsibilities

Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day)
Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
Communicate with the management team and developers to improve product functionality and resolve issues
Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
Assist customers with common billing, invoice, and account issues
Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently
Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization.

HTML CSS Javascript Customer service RESTful APIs Written communication Excellent communication skills Problem-solving skills Fluency in English Verbal communication Troubleshooting Active listening Sales experience Technical support CRM Customer support English communication SaaS

Posted about 3 hours ago

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🔥 Growth Marketing Manager (Website & Conversion Optimization)

Posted about 3 hours ago

📍 Poland

🧭 Full-Time

💸 10000.0 - 14000.0 PLN per month

🔍 SaaS

🏢 Company: GetResponse👥 251-500 Email Email Marketing SaaS Marketing Information Technology Marketing Automation Web Design Software

🔧 Requirements

have proven experience managing website conversion strategies in high-growth SaaS or tech companies
have a deep understanding of modern content management, AI-powered copywriting, personalization strategies, and UX/UI best practices
are hands-on with A/B testing, analytics tools (Google Analytics 4, VWO, Mixpanel, Amplitude), and optimization platforms
fluency in English (min. C1)
are experienced in collaborating cross-functionally with marketing, product development, design, and analytics teams in agile environments
have demonstrated success in owning and improving business-critical website KPIs
are familiar with or open to adopting and implementing emerging technologies (Generative AI, analytics suites, predictive modeling tools)

💡 Responsibilities

Lead and execute website conversion optimization strategies to achieve ambitious growth targets for free trials, demo requests, and overall website engagement KPIs.
Define and manage our website content strategy, ensuring alignment with marketing campaigns, customer journeys, SEO, and user experience best practices.
Prioritize website requirements in collaboration with marketing, product, and analytics stakeholders, balancing user needs and business priorities to swiftly deliver impactful improvements.
Design content strategies that incorporate copywriting, visual design, UX/UI mockups, AI-driven optimization recommendations, and experimentation (A/B and multivariate testing) to ensure maximum impact and results.
Actively advise and collaborate with global marketing teams (Brand, Performance Marketing, Content, SEO, Local Markets, PPC, and Product Marketing) to optimize website performance within campaign contexts.
Directly accountable for monitoring, analyzing, and continuously improving website KPIs—conversion rates (free trials, demos), funnel engagement, bounce rates, and user experience metrics.
Identify, pilot, and implement modern tools (AI-driven copy optimization, UX heatmap analysis, personalization platforms, advanced A/B testing software) to continuously enhance web conversion rates and user engagement.

Agile Data Analysis Machine Learning UI Design User Experience Design Google Analytics Amplitude Analytics Content management SEO RESTful APIs Fluency in English Cross-functional collaboration Data visualization Marketing Stakeholder management Digital Marketing Customer Success SaaS A/B testing

Posted about 3 hours ago

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🔥 Marketing Manager(Media Buying)

Posted about 4 hours ago

📍 Hong Kong, Taiwan, Singapore, APAC region

🔍 Marketing

🔧 Requirements

Demonstrated expertise in handling B2B Lead Generation Campaigns
Numerate, commercially astute and an effective negotiator
Familiarity with digital channels and the role that they play within the wider media mix
Adept at understanding of B2B tech user journey
2+ years of experience establishing communication and engagement with prospects, influencing

💡 Responsibilities

Create data-driven lead generation campaigns, working with vendors to influence strategy
Manage media budgets and planning conversations with client
Collaborate with global publishers to increase content partnerships for the client
Review and develop our Media Buying processes and efficiencies to facilitate and support this growing part of the business
Build relationships with ad technology partners, and publishers and develop a POV regarding recommendations
Enable the Jellyfish Client Management to upskill and allow access to improved inventory sources and the ability to take on different Client Categories that require this inventory

Data Analysis Communication Skills SEO RESTful APIs Negotiation Fluency in English Client relationship management Budgeting Marketing Lead Generation Digital Marketing English communication

Posted about 4 hours ago

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🔥 Talent Pool - Account Manager (German Speaking)

Posted about 18 hours ago

📍 Germany, Austria, Belgium, Luxembourg, Poland

🏢 Company: Slasify👥 11-50💰 Seed about 4 years agoInformation Services Compliance Employment Human Resources Information Technology

🔧 Requirements

Prior professional experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Fluency in English and German a must
Minimum 2~3 years of experience in a client facing role
Familiarity with local regulations in Germany
High attention to detail and excellent organizational skills
Experience with CRM software and project management tools
Proven ability to juggle multiple client accounts and time-sensitive projects at a time
Excellent listening, collaboration and cross-cultural patience and understanding
Go-getter attitude with strong problem solving skills and a curiosity to learn
Ability to work independently without constant supervision, prior remote working experience is a plus
Strong verbal and written communication skills

💡 Responsibilities

Develop trusted advisor relationships with clients
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Responsible for the onboarding and offboarding of clients and its employees
Clearly communicate/update the progress of monthly/quarterly initiatives to leadership
Prepare monthly reports for client accounts and collaborate with finance team on accurate and timely invoicing
Accurately crosscheck and confirm payroll and reimbursements of clients’ employees
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed

Project Management Communication Skills Organizational skills Account Management Fluency in English Client relationship management Sales experience CRM

Posted about 18 hours ago

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🔥 Medical Science Liaison - Hematological Cancer (Central)

Posted about 19 hours ago

📍 USA

💸 130600.0 - 163200.0 USD per year

🔍 Oncology

🏢 Company: Natera👥 1001-5000💰 $250,000,000 Post-IPO Equity over 1 year ago🫂 Last layoff about 2 years agoWomen's Biotechnology Medical Genetics Health Diagnostics

🔧 Requirements

Health care professionals with relevant scientific knowledge and/or clinical training in hematologic oncology will be considered
Advanced healthcare/scientific degree preferred (Ph.D., Pharm.D, M.D., D.N.P.), (Master’s degree required)
MSL experience preferred, but not required

💡 Responsibilities

Provide scientific and/or clinical presentations on data that support Natera’s Oncology products in Hematological Cancers.
Serve as a medical and scientific resource for the Natera US/International Sales, Marketing, Business Development and Bio Pharma teams.
Establish, maintain, and manage relationships with Hematological Cancer Key Opinion Leaders (KOLs), Healthcare Providers, and Customers as pertains to Natera’s Oncology products and the field of Oncology.
Collaborate with lab operations to provide additional healthcare provider information regarding Natera products.
Represent Natera at various scientific and clinical congress meetings.
Engage in continuous learning to maintain scientific and clinical expertise.
Provides medical expertise for the creation of materials, communication tools, and publications to ensure medical accuracy.
Support and coordinate ongoing clinical trial and research initiatives at academic institutions and study sites
Travel extensively (over 60%) as required.
Performs other duties as assigned

Data Analysis Communication Skills Analytical Skills Customer service Presentation skills Written communication Interpersonal skills Networking Excellent communication skills Adaptability Relationship building Problem-solving skills Teamwork Research Fluency in English Verbal communication Active listening Cross-functional collaboration Sales experience Strategic thinking

Posted about 19 hours ago

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🔥 Customer Support Specialist with Polish (part-time)

Posted 1 day ago

📍 Poland

🧭 Part-Time

🔍 Mental health support

🏢 Company: Hedepy

🔧 Requirements

Some experience in a customer service environment
Native Polish and fluent in English (at least B2 level)
Able to cover the customer support channels from 8 AM to 8 PM from Mon - Fri
Excellent communication and organizational skills
Good knowledge of Google Workspace tools

💡 Responsibilities

Serving as the primary point of contact for customers and therapists
Consistently meeting customer service expectations
Proactively addressing and resolving issues
Reporting and resolving issues internally with other teams
Do outreach calls to proactively resolve cancelled sessions

Communication Skills Customer service Organizational skills Excellent communication skills Problem-solving skills Fluency in English Customer support

Posted 1 day ago

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🔥 Senior Program Manager | Business Architecture Services

Posted 1 day ago

📍 Portugal

🔍 Wellness

🔧 Requirements

A true team player with a proven track record of delivering exceptional products through close collaboration with cross-functional teams, including product, engineering, design, and business teams.
Detail-oriented professional with strong organizational skills, capable of managing multiple concurrent initiatives effectively in an Agile environment.
Robust analytical and quantitative skills, with a data-driven approach to generating insights, iterating, and improving products.
Strong decision-making abilities, prioritizes tasks, and makes pragmatic choices in fast-paced environments.
Willingness to understand the business environment to build critical thinking and support decision-making.
Knowledge of agile methodology (e.g., Scrum, Kanban) and agile metrics (e.g.: Throughput, Lead time).
Enthusiastic about developing global products with global teams.
Entrepreneurial and self-driven spirit with a great desire to make things happen.
Program management experience in fact-pacing tech companies is a plus.
Fluent in English, with excellent communication skills both written and verbal.

💡 Responsibilities

Deliver product initiatives using the appropriate agile methodology, learning & iterating frequently and fostering an accountability culture of delivery into the teams.
Promote a culture of continuous improvement by constantly evaluating and refining current products, processes and tools.
Proactively manage program initiative schedules, providing stakeholders with clear insights into risks, deadlines, and required efforts.
Lead initiative across squads, connecting the architecture and organizing interdependencies across multiple teams.
Support in creating and validating the test plan, integrated tests, and test documentation to ensure high-quality, on-time deliveries. Support successful integrated tests to ensure high-quality, on-time deliveries.
Lead decision-making processes for product development changes, ensuring stakeholders understand the implications and maintaining transparency throughout the process.
Track, in collaboration with product, design, and engineering, problems on the initiatives, troubleshooting incidents assessing both impact and risk.
Monitor and provide clear visibility on OKRs, initiative status, and agile metrics. Proactively identify bottlenecks and engage teams in driving opportunities for continuous improvement.
You will have the opportunity to develop overall Product Development skills by collaborating closely with Product Managers and Engineering leads.
Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

Project Management Agile Jira Cross-functional Team Leadership Product Development Communication Skills Collaboration CI/CD Agile methodologies RESTful APIs Excellent communication skills Fluency in English Stakeholder management Confluence

Posted 1 day ago

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🔥 Territory Sales Manager (German & French Speaking) - Bern, Neuchatel, Visp (m/w/d)

Posted 1 day ago

📍 Switzerland

🔍 Medical Devices

🔧 Requirements

3 - 5 years of sales experience (of medical devices or pharmaceutical products preferred, but not necessary)
Fluent in German and French in spoken and written form and good knowledge of the English language
Knowledge of diabetes products and therapies is desirable, but not necessary
Proven success in previous sales functions based on very good performance is an advantage
You recognize the customer's needs and are therefore able to stimulate, question and promote thought processes about new approaches to the treatment of diabetes
You implement sales strategies even in a complex, multi-faceted environment
You have excellent social skills as well as communication skills and negotiation skills. You are team-oriented and able to implement conceptual/consulting sales strategies
Valid driving license, category B

💡 Responsibilities

Conduct sales calls to promote Dexcom's products and services to existing and potential customers (medical professionals and patients) and offer related services
Inform doctors, nursing staff, and patients about the benefits and details of using Dexcom's products for continuous glucose monitoring
Build and maintain relationships with doctors
Represent Dexcom at local, regional, and national diabetes fairs and exhibitions to present Dexcom's products to patients and diabetes partners
Actively work to position the company as a market leader in continuous glucose monitoring
Implement business strategies and tactics to achieve company goals as well as individual goals
Take responsibility for the area budget by controlling expenses
Prepare reports according to the specifications
Use sales materials for promotion in the sales area
Cooperate with field and inside sales to jointly achieve or exceed company goals
Local travel (up to 90%) including occasional travel with overnight stays is required

Communication Skills Customer service Fluency in English Relationship management Sales experience CRM

Posted 1 day ago

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🔥 Lead Care Manager

Posted 1 day ago

📍 United States

🧭 Full-Time

🔍 Healthcare

🏢 Company: Vynca

🔧 Requirements

2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations
Working knowledge of government and community resources related to social determinants of health
Excellent oral and written communication skills
Positive interpersonal skills required
Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet

💡 Responsibilities

Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
Oversees the development of the client care plans and goal settings
Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
Connect clients to other social services and supports that are needed
Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
Evaluate client’s progress and update SMART goals
Provide mental health promotion
Arrange transportation (e.g., ACCESS)
Complete all documentation, including outcome measures within the timeframes established by the individual care plans
Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
Complete monthly reporting to ensure program compliance
Attend training as assigned

Communication Skills Collaboration Problem Solving Customer service Mentoring Organizational skills Time Management Written communication Documentation Interpersonal skills Adaptability Relationship building Problem-solving skills MS Office Teamwork Research Fluency in English Reporting Active listening Client relationship management Strong communication skills Cross-functional collaboration Data entry Team management Stakeholder management Computer skills CRM Customer support

Posted 1 day ago

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