- Manage new market entries, contract implementations, and new lines of business from kickoff through go-live and post-launch stabilization.
- Build project governance, intake processes, reporting cadences, and implementation playbooks.
- Translate contracts and market business cases into plans with milestones, dependencies, owners, and timelines.
- Lead cross-functional teams across operations, account management, sales, analytics, marketing, compliance, product, IT, RCM, and finance.
- Align organizational leaders, resolve roadblocks, and escalate risks with mitigation plans and recommendations.
- Coordinate readiness for value-based care program operations.
- Track implementation metrics and report progress to executive leadership.
- Develop standard operating procedures and change-management plans for launches.
- Ensure implementation activities comply with healthcare regulations and payer-specific requirements.
- Improve implementation processes and playbooks using lessons learned.