- Supervise a team of approximately 10-15 direct reports to ensure high-quality enrollments and care management services.
- Oversee client outreach, enrollments, and the creation of Individual Care Plans.
- Serve as an escalation point for complex clinical cases and manage staff performance.
- Drive the team to meet key performance indicators (KPIs) effectively.
- Collaborate with the Director(s) of Enhanced Care Management to implement changes and process improvements.
- Provide clinical oversight including clinical sign-offs, oversight of care plans, and leading IDT meetings.
- Provide direct care management as needed to support organizational goals.