Director of Account Management

Minimum of 5-7 years of experience in account management, client relations, or partnership management, with at least 2 years in a leadership role within the healthcare industry. Strong understanding of healthcare plans, payer models, and the healthcare industry ecosystem. Proven ability to manage and lead a team, with at least 2 years of previous people management experience. Exceptional interpersonal and communication skills, with the ability to build and maintain strong relationships at all levels of an organization. Demonstrated success in managing large, complex client portfolios and achieving high levels of customer satisfaction and retention. Knowledge of healthcare compliance regulations and industry standards, including HIPAA and others relevant to healthcare partnerships.

Build and maintain strong, long-lasting relationships with healthcare plan partners, including health insurance providers, managed care organizations, and other key stakeholders. Serve as the primary point of contact for senior executives within healthcare plans, ensuring that client expectations are met and exceeded. Understand the unique needs of each healthcare partner and work proactively to address challenges and identify growth opportunities. Lead and mentor a team of account managers, ensuring they are equipped with the tools and support needed to manage client relationships effectively. Drive initiatives to strengthen existing partnerships and enhance customer loyalty. Oversee contract renewals, expansion opportunities, and upselling of services to ensure sustainable growth and retention of clients. Lead strategic discussions around new products or services to improve the client experience and satisfaction. Monitor and manage account health metrics, including client satisfaction, retention, and issue resolution. Collaborate with internal teams (e.g., sales, marketing, clinical operations) to ensure seamless delivery of services to healthcare partners. Track and analyze account performance data, identifying trends, risks, and opportunities for improvement. Prepare and present regular reports to executive leadership on account performance, key initiatives, and any client-related issues. Ensure that all interactions with healthcare plans are compliant with industry regulations, including HIPAA and other healthcare-specific standards. Stay up to date with changes in the healthcare landscape, including industry regulations, payer-provider relationships, and emerging trends that could impact the business.