- Develop working knowledge of Prospera and Renasight, including their technology, clinical utility, customer workflows, and operational processes.
- Serve as an initial contact for product and case-related questions from field and internal teams, routing and escalating issues as appropriate.
- Partner with Clinical Operations and Operations teams on clinical study questions and ongoing operational needs.
- Monitor case progress and turnaround times, identify delayed or at-risk cases, and work with Operations and Laboratory partners to move them forward.
- Provide high-touch support for priority or sensitive cases.
- Maintain product documentation, coordinate processes, and identify opportunities to improve them.
- Use AI and analytics tools to track, analyze, and report operational and product performance metrics and surface trends and recommendations.
- Support validation and quality activities, including data review and cleanup, with Laboratory, Quality, and Regulatory teams.
- Attend and support core team meetings across Product Management, Clinical/Medical, Laboratory, Operations, Sales & Marketing, Regulatory, and Business Development.
Data AnalysisProduct Management