Sr Business Systems Analyst, Salesforce (Customer Experience)

Posted 18 days agoViewed

💎 Seniority level: Senior, 8+ years

📍 Location: US

💸 Salary: 110900.0 - 138600.0 USD per year

🏢 Company: Natera👥 1001-5000💰 $250,000,000 Post-IPO Equity over 1 year ago🫂 Last layoff about 2 years agoWomen's Biotechnology Medical Genetics Health Diagnostics

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: SQLAgileBusiness AnalysisData AnalysisSalesforceCommunication SkillsCI/CDCRM

Hands-on experience with Salesforce platforms such as Sales, Service Cloud, and Product Catalog (CPQ), Order Management, etc.
Bachelor’s degree in a technical field or equivalent practical experience
At least 8 years of experience in business analysis or related technical fields
Proven experience managing end-to-end software development programs across multiple teams
Expertise in Agile software development methodologies
Strong communication skills for explaining technical concepts to non-technical stakeholders
Ability to thrive in fast-paced and constantly changing environments
Excellent problem-solving skills with a track record of overcoming project challenges
Experience working in cross-functional teams composed of both technical and non-technical members
SF Administrator (required)
SF Business Analyst (required)
SF Advanced Administrator (preferred)
Service cloud experience(Required)
CTI and Omni channel experience(Required)

Extensive Salesforce CRM expertise with deep understanding of Salesforce capabilities, functionalities, best practices, and experience across multiple products (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
Proven ability to analyze and document complex business processes, identify areas for improvement, and design effective Salesforce solutions that align with business goals.
Strong skills in gathering, documenting, and managing business requirements, including the ability to translate business needs into technical specifications and user stories for the development team.
Proficiency in working with data within Salesforce, including exporting and importing data from a complex schema.
Ability to provide improvements on how applications and interfaces are being used.
Ability to build and debug complex flows and apex code.
Being individual contributor and a Sr. admin. Ability to run proof of concepts with technical teams
Knowledgeable in Salesforce security.
Excellent communication and interpersonal skills to work effectively with stakeholders at all levels, including facilitating workshops, gathering feedback, and ensuring stakeholder alignment throughout the project lifecycle.
Strong ability to build comprehensive training materials to support implemented Salesforce solutions, ensuring end-users are well