Remote Call Center Jobs

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πŸ“ United States of America

🧭 Full-Time

πŸ” Commercial Kitchen Service

🏒 Company: smart_care

  • 1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
  • Valid driver’s license and acceptable motor vehicle record
  • Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends
  • Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
  • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment
  • Install all parts ordered for the customer in a timely and professional manner and in line with company policy

Problem SolvingCustomer serviceTroubleshootingComputer skillsTechnical supportScripting

Posted about 7 hours ago
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πŸ“ United States of America

🏒 Company: asurioncareers_us

  • 5+ years in client account management or related client-facing operational or project management experience
  • Exceptional interpersonal, verbal and written skills and the ability to effectively present ideas and information
  • Ability to quickly learn and understand Asurion systems, platforms, and processes from enrollment to cancellation.
  • Owning client relationships for project and product-level engagements, including internal/external communication, program management, implementation, and identification of new business opportunities
  • Regularly interacting with clients’ teams to address ad hoc questions/issues, tirelessly advocating for the value of Asurion products & capabilities, and aggressively resolving client concerns regarding our programs or their performance and perception
  • Acting as a primary point of contact for implementation teams; providing a clear vision of client goals and assessing levels of engagement between Asurion & the Client

Project ManagementCross-functional Team LeadershipOperations ManagementAnalytical SkillsCustomer serviceAgile methodologiesOrganizational skillsPresentation skillsWritten communicationInterpersonal skillsExcellent communication skillsRelationship buildingMS OfficeAccount ManagementNegotiation skillsVerbal communicationReportingActive listeningClient relationship managementBudgetingCross-functional collaborationSales experienceRisk ManagementStakeholder managementComputer skillsFinancial analysisData analyticsChange Management

Posted about 7 hours ago
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πŸ”₯ Data Entry Specialist
Posted about 8 hours ago

πŸ“ United States

🧭 Full-Time

πŸ’Έ 31200.0 - 35360.0 USD per year

🏒 Company: ABC Legal ServicesπŸ‘₯ 501-1000Risk ManagementLegal

  • Ability to plan, multi-task and manage time effectively
  • Must have excellent verbal and written communication skills
  • Solid computer skills
  • Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follows up with client should the issue affect them
  • Investigates inquiries regarding hearing report results, attorney performance and attorney history
  • Manages various performance widgets to ensure timely resolution of compliance tasks
  • Validates and documents current state licensure and 'Good Standing' status of attorneys prior to case assigned. Such documents include Background Checks, valid insurance policy, attorney resume, pending attorney applications, bar directory validations, etc.
  • Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
  • Review and verify that attorneys with disciplinary history or administrative sanctions are up to compliance standards
  • Monitor Learning Management System for attorneys
  • Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
  • Follows good customer service standards in all aspects of the job
  • Identifies and suggests ideas for improving system and processes
  • Attends weekly team meetings. Prepares and participates as appropriate
  • Performs other duties as assigned

Communication SkillsMicrosoft ExcelCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingComplianceMicrosoft Office SuiteProblem-solving skillsMS OfficeData entryComputer skillsData managementCustomer support

Posted about 8 hours ago
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πŸ”₯ Jr Risk Specialist
Posted about 9 hours ago

πŸ“ United States

πŸ” Business Payments

🏒 Company: BottomlineπŸ‘₯ 5001-10000πŸ’° Post-IPO Equity over 18 years agoMobile PaymentsInformation ServicesFinancial ServicesBankingPaymentsDocument ManagementSoftware

  • 1+ year of experience in a position reviewing and analyzing sensitive information (ideally financial)
  • Effective communication (verbal/written) and customer service skills
  • Adaptable self-starter with the ability to work independently as well as part of the team
  • Detail-oriented, organized, and able to work well under pressure with a sense of urgency
  • Experienced computer skills and proficient with Microsoft Office software
  • A curious puzzle solver with analytical, research, and problem-solving skills
  • Experience working in Banking, AML (Anti Money Laundering), Fraud, KYC (Know Your Customer) Due Diligence, on-boarding commercial clients, reviewing various business documentation highly preferred
  • Experience with LexisNexis is preferred, but not required
  • High School Diploma or GED required; Bachelor’s Degree in Criminal Justice, Criminology, Law, Accounting, Business, or similar course of study preferred (Not Required).
  • Review and authenticate data elements of a Paymode Network application for B2B (Business-to-Business) Vendors to accept future payments through Paymode and continuously grow the network
  • Process digital payment applications: ensuring information is complete and accurate, and working with customers (via phone and email) to obtain missing information
  • Analyze data elements for discrepancies and red flags for potential counterfeit instruments
  • Investigate suspicious activity to mitigate risk and identify fraudulent schemes such as account takeover attempts and business identity theft
  • Utilize web research and 3rd Party data tools/APIs to validate and investigate discrepancies in new customer information to mitigate risk
  • Promote a risk-aware culture; ensure efficient and effective risk and anti-fraud practices by adhering to required policies and procedures
  • Interact with various levels of Leadership to clarify requirements and collaborate on process improvements

Data AnalysisExcel VBACommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeAccountingComplianceMS OfficeResearchData entryRisk ManagementComputer skillsFinancial analysis

Posted about 9 hours ago
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πŸ“ United States of America

πŸ’Έ 20.75 - 26.5 USD per hour

πŸ” Banking

  • High School Diploma or GED
  • Minimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferred
  • Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets)
  • Exceptional listening skills and a curiosity for helping customers to address their needs and resolve concerns
  • Strong relationship management skills, capable of explaining complex banking concepts
  • Positive and energetic demeanor with excellent listening, reading, and communication skills
  • Able to communicate financial information in a way that is clear and accessible to a wide range of customers
  • Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency
  • Experience handling confidential information preferred
  • Proficiency in standard corporate productivity tools (email, MS Office, Teams, internet navigation, CRM applications)
  • Ability to adhere to a flexible work schedule which may include weekends and holiday hours
  • Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business
  • Provides positive and professional inbound customer service to ensure issues are resolved efficiently under all conditions embodying attributes such as being welcoming, curious, knowledgeable, helpful, and thankful to efficiently resolve issues related to banking products and services
  • Engages with prospective customers through various channels (live chat, phone, email, SMS) to guide through consumer banking services, with a strong focus on effective problem-solving
  • Takes ownership of customer concerns and resolves customer issues at first point of contact; escalates issues when necessary
  • Ensures due diligence is taken to support the accuracy of all customer transactions, particularly as it relates to digital banking products and services; escalates non-standard or high-risk transactions or activities as necessary
  • Arrives on time and ready to receive / make customer calls as scheduled throughout the shift
  • Engages customers / partners through a consultative approach to understand their current and future service needs; may facilitate cross-sell opportunities or refer customers to internal bank partners
  • Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes, and/or other transactions, as necessary) in an accurate and efficient manner
  • Contributes to and supports business objectives; speaks up if there's a way to improve processes and procedures
  • Participates in performance and development activities, including cross-training within own team
  • Keeps others informed and up to date about all relevant or useful information related to day-to-day activities
  • Contributes to a fair, positive, and equitable environment that supports a diverse workforce
  • Acts as a brand champion for your business area / function and the bank, both internally and/or externally

Communication SkillsCustomer serviceExcellent communication skillsProblem-solving skillsMS OfficeTeamworkActive listeningComputer skills

Posted about 9 hours ago
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πŸ“ Texas City, Texas, United States, Philadelphia, Pennsylvania, United States, Dover, Delaware, United States

🧭 Contract

πŸ’Έ 15.0 - 17.0 USD per hour

πŸ” Insurance

🏒 Company: Wider Circle

  • Minimum two (2) years of successful Medicare telesales, telemarketing, or customer service experience in a call center setting with a background in Medicare products.
  • Bi-lingual in Spanish, Khmer, Creole, Mandarin, Arabic, or other languages
  • Effective computer and application knowledge of Client Relationship Management systems like Salesforce, multi-dialer phone system, Google Workspace, and Microsoft Office suite Microsoft Word is required
  • Strong communication and customer service skills
  • Ability to track/monitor/retrieve information on calls
  • High school diploma or equivalent, bachelor degree preferred
  • Complete a predetermined goal of outbound calls each day from the lead list to prospective beneficiaries to educate them about the additional benefits that are available to them, to secure the Scope of Appointment, and to schedule the plan presentation with a licensed Medicare agent.
  • Maintain a consistent level of productivity, enthusiasm, and energy while making daily outbound calls.
  • Master the details of outreach workflows and scripts while developing a conversational style that highlights your personality and connection to beneficiaries.
  • Effectively engage with members during calls, probing to determine their needs and anticipate objections.
  • Attend daily and weekly team meetings and be accountable for your output
  • Provide and maintain daily tasks related to call follow-ups, appointment scheduling, and productivity tracking
  • You will go the "extra mile" to meet the quota.
  • You will maintain a positive, professional attitude when interacting with internal and external customers.

SalesforceCommunication SkillsCustomer serviceMicrosoft Office SuiteSales experienceComputer skillsCRMCustomer support

Posted about 10 hours ago
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πŸ“ United States

πŸ” Healthcare

🏒 Company: SerenityAG

  • Minimum of 2-4 years of experience in a medical office environment; preferrably in the mental health field.
  • Previous experience in a customer facing sales role educating patients and families on medical services such as Spravato.
  • Prior experience navigating multiple schedules and utilizing scheduling software
  • Highly proficient use of computer technologies such as Chromebooks, G-suite, Excel (advanced proficiency required), EMR/EHR Systems, etc.
  • Answer inbound patient inquiries (phone, text, email) and working with them to explain the services offered at the practice.
  • Be the navigator for new and existing patients through their journey from initial inquiry throughout their full plan of care.
  • Manage the screening and intake process for new patients (includes scheduling, intake forms, and may involve payment processing).
  • Manage patient communication in a highly professional, polished, and compassionate manner which will include inbound/outbound patient calls, emails, and voicemails.
  • Assist the Patient Authorization Team in the verification of insurance eligibility and benefits, and obtaining prior authorizations.

Communication SkillsMicrosoft ExcelCustomer serviceData entrySales experienceComputer skillsCRMCustomer support

Posted about 12 hours ago
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πŸ“ United States

πŸ’Έ 52000.0 - 54080.0 USD per year

πŸ” Insurance

🏒 Company: bsgcareers

  • Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Proficient with MS Office
  • Exceptional telephone demeanor
  • Working knowledge of carrier websites (Preferred)
  • Experience with Agency Management Software Systems (Preferred)
  • Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service.
  • Assist customers in servicing accounts; respond to inquiries in a timely and professional manner.
  • Navigate a variety of online carrier platforms; assist and train customers in same.
  • Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly
  • Run wildfire and brush mapping reports.
  • Process non coverage related policy endorsements.
  • Distribute general email inquiries to appropriate staff members.
  • Direct phone inquiries to appropriate staff members as needed.
  • Pursue a program of personal and professional development.

Communication SkillsCustomer serviceAttention to detailMultitaskingMS OfficeData entryComputer skills

Posted about 12 hours ago
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πŸ“ United States

πŸ’Έ 20.42 - 24.3 USD per hour

🏒 Company: external

  • High school education or its equivalent required.
  • Ability and skills to interact positively with internal and external customers at all levels, while demonstrating empathy, adaptability, problem solving and listening skills.
  • Two year’s experience navigating multiple computer systems preferred.
  • Two year’s customer service experience preferred.
  • Research, resolve and respond to inquiries and correspondence via telephone and written communication.
  • Inquiries will be from members, providers, and group leaders regarding contract benefits, changes in coverage, eligibility, claims, provider networks, payments and appeals.
  • Must be able to meet performance standards to achieve both individual and department goals.

Communication SkillsCustomer serviceAttention to detailTime ManagementWritten communicationInterpersonal skillsAdaptabilityProblem-solving skillsVerbal communicationActive listeningComputer skills

Posted about 12 hours ago
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πŸ”₯ Nurse, RX Fufillment
Posted about 13 hours ago

πŸ“ United States

πŸ’Έ 80000.0 - 85000.0 USD per year

πŸ” Healthcare

🏒 Company: teladochealth_is_hiring

  • Active RN, BSN or MSN, NP in good standing.
  • 1-3 years of clinical experience.
  • Customer service experience in a health care setting.
  • Strong knowledge base of prescription medications
  • Demonstrated proficiency in mathematics, particularly with medication dosage calculations
  • Exceptional customer service skills.
  • Excellent written and verbal communication skills
  • Strong time management and organizational skills, with ability to effectively manage multiple, competing priorities.
  • Possess high degree of computer literacy and ability to manage multiple systems including Microsoft software.
  • Ability to work a flexible schedule including evenings, weekends, and holidays as assigned weekly based on business need.
  • Deliver exceptional service to members, providers, care team members and external facilities representing Teladoc Health in a professional and courteous manner through a variety of communication channels including written, telephone, and video.
  • Apply professional knowledge to ensure prescriptions are processed accurately and in a timely manner using established protocols, guidelines, and provider communication
  • Communicate empathetically with members, using conflict resolution and service recovery skills as needed
  • Conducts health coaching related to Tobacco Cessation
  • Maintain detailed and accurate case documentation in the electronic health record
  • Manage daily assignment to meet department-specific performance metrics by applying clinical knowledge to support members with post-Teladoc visit needs
  • Works collaboratively and with appropriate clinical urgency to meet expected turnaround times
  • Maintain knowledge of Teladoc policies and prescribing guidelines
  • Analyze complex clinical situations and appropriately provide solutions based on established protocols and policies.
  • Review laboratory results and use established processes to escalate as needed
  • Maintain member confidentiality and adhere to all applicable regulations, including HIPAA

Customer serviceOrganizational skillsTime ManagementComputer skills

Posted about 13 hours ago
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