Nurse, RX Fufillment

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Requirements:

• Active RN, BSN or MSN, NP in good standing.
• 1-3 years of clinical experience.
• Customer service experience in a health care setting.
• Strong knowledge base of prescription medications
• Demonstrated proficiency in mathematics, particularly with medication dosage calculations
• Exceptional customer service skills.
• Excellent written and verbal communication skills
• Strong time management and organizational skills, with ability to effectively manage multiple, competing priorities.
• Possess high degree of computer literacy and ability to manage multiple systems including Microsoft software.
• Ability to work a flexible schedule including evenings, weekends, and holidays as assigned weekly based on business need.

Responsibilities:

• Deliver exceptional service to members, providers, care team members and external facilities representing Teladoc Health in a professional and courteous manner through a variety of communication channels including written, telephone, and video.
• Apply professional knowledge to ensure prescriptions are processed accurately and in a timely manner using established protocols, guidelines, and provider communication
• Communicate empathetically with members, using conflict resolution and service recovery skills as needed
• Conducts health coaching related to Tobacco Cessation
• Maintain detailed and accurate case documentation in the electronic health record
• Manage daily assignment to meet department-specific performance metrics by applying clinical knowledge to support members with post-Teladoc visit needs
• Works collaboratively and with appropriate clinical urgency to meet expected turnaround times
• Maintain knowledge of Teladoc policies and prescribing guidelines
• Analyze complex clinical situations and appropriately provide solutions based on established protocols and policies.
• Review laboratory results and use established processes to escalate as needed
• Maintain member confidentiality and adhere to all applicable regulations, including HIPAA