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SerenityAG

Serenity AG is reimagining wellness by combining world-class healthcare with amazing patient experiences. Through partnerships with leading healthcare providers, we enable wellness centers driven to provide the most amazing personal touches to each and every patient. From an integrative care model that focuses on both the mind and body, to personal Patient Advocates that assist with every detail, our patients can focus exclusively their healing journey.

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Jobs at this company:

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🔥 Sales & Business Development Advocate - Behavioral Health
Posted 22 days ago

📍 United States

🧭 Full-Time

🔍 Healthcare

  • Minimum of 2-4 years of sales, business development, or customer service experience in a healthcare environment, preferably in mental health.
  • Compassionate communicator with a passion for patient care.
  • Familiarity with insurance verifications, medical benefits, and billing processes.
  • Strong organizational skills and ability to manage multiple tasks and deadlines.
  • Exceptional written and verbal communication skills, including email and phone etiquette.
  • Knowledge of HIPAA policies and practices.
  • Proficiency in computer technologies, including G-suite, Excel, and EMR/EHR Systems.
  • Ability to work Monday-Friday, 8:00am-5:00pm Pacific Time, and participate in a weekend on-call rotation.

  • Respond to inbound patient inquiries through phone, text, and email, providing information about services offered.
  • Become a trusted advisor for patients seeking care, managing the patient intake process with empathy.
  • Assist in verifying insurance eligibility and benefits, while managing digital patient files.
  • Coordinate patient care and work collaboratively with the healthcare team.
  • Maintain a compassionate and professional demeanor during all patient communications.

Customer serviceOrganizational skillsWritten communicationVerbal communicationSales experience

Posted 22 days ago
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🔥 Patient Advocate & Experience Navigator
Posted 3 months ago

📍 United States

🧭 Full-Time

🔍 Healthcare

  • Minimum of 2-4 years of experience in a medical office environment, preferably in mental health.
  • Previous experience in a customer-facing sales role educating patients on medical services.
  • Proficient in navigating scheduling software and possess advanced skills in Excel.
  • Compassionate communicator with strong organizational skills and multitasking abilities.
  • Exceptional written and verbal communication skills, including phone and email etiquette.
  • Knowledge of HIPAA policies and best practices is essential.
  • Bachelor's degree in Health Administration or related field is preferred but can be waived for relevant experience.

  • Answer inbound patient inquiries via phone, text, and email to explain services offered.
  • Guide new and existing patients through their care journey from initial inquiry to full plan of care.
  • Manage the screening and intake process for new patients and assist with scheduling and payment processing.
  • Maintain professional and compassionate communication with patients through various channels.
  • Assist in verifying insurance eligibility and benefits with the Patient Authorization Team.
  • Manage digital patient files and coordinate care according to provider plans.

Data AnalysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelOrganizational skillsWritten communicationMultitaskingVerbal communication

Posted 3 months ago
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