SerenityAG

Serenity AG is reimagining wellness by combining world-class healthcare with amazing patient experiences. Through partnerships with leading healthcare providers, we enable wellness centers driven to provide the most amazing personal touches to each and every patient. From an integrative care model that focuses on both the mind and body, to personal Patient Advocates that assist with every detail, our patients can focus exclusively their healing journey.

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Jobs at this company:

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🔥 Patient Advocate & Experience Navigator - Behavioral Health

Posted 2 days ago

📍 United States

🔍 Healthcare

🔧 Requirements

Minimum of 2-4 years of experience in a medical office environment; preferrably in the mental health field.
Previous experience in a customer facing sales role educating patients and families on medical services such as Spravato.
Prior experience navigating multiple schedules and utilizing scheduling software
Highly proficient use of computer technologies such as Chromebooks, G-suite, Excel (advanced proficiency required), EMR/EHR Systems, etc.

💡 Responsibilities

Answer inbound patient inquiries (phone, text, email) and working with them to explain the services offered at the practice.
Be the navigator for new and existing patients through their journey from initial inquiry throughout their full plan of care.
Manage the screening and intake process for new patients (includes scheduling, intake forms, and may involve payment processing).
Manage patient communication in a highly professional, polished, and compassionate manner which will include inbound/outbound patient calls, emails, and voicemails.
Assist the Patient Authorization Team in the verification of insurance eligibility and benefits, and obtaining prior authorizations.

Communication SkillsMicrosoft ExcelCustomer serviceData entrySales experienceComputer skillsCRMCustomer support

Posted 2 days ago

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🔥 Sales & Business Development - New Patient Case Management

Posted 2 days ago

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🔥 Healthcare Sales - Provider Relations & Referrals

Posted 6 days ago

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🔥 Sales & Business Development - Healthcare Relations

Posted 27 days ago

📍 United States

🔍 Healthcare

🔧 Requirements

2+ years of sales, business development, or customer service experience in a healthcare environment
Experience in healthcare, medical sales, or clinical settings
Strong organizational skills
Exceptional written and verbal communication skills
Highly proficient use of computer technologies
Knowledge of healthcare services (specifically Spravato treatments)
Ability to potentially travel for training or meetings one or two times per year

💡 Responsibilities

Conduct outbound calls to area healthcare providers
Educate providers on specialty services
Foster patient referral opportunities
Manage outreach lists
Manage CRM data
Track provider interactions
Ensure consistent follow-ups
Nurture ongoing relationships with providers
Be a subject matter expert on healthcare services
Effectively explain clinic services and differentiate them
Communicate in a professional manner

Business DevelopmentSalesforceCommunication SkillsCustomer serviceRESTful APIsOrganizational skillsTime ManagementWritten communicationMultitaskingExcellent communication skillsRelationship buildingNegotiation skillsEmpathyVerbal communicationActive listeningClient relationship managementSales experienceMarket ResearchComputer skillsLead GenerationCRMData management

Posted 27 days ago

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🔥 Sales & Business Development Advocate - Behavioral Health

Posted 3 months ago

📍 United States

🧭 Full-Time

🔍 Healthcare

🔧 Requirements

Minimum of 2-4 years of sales, business development, or customer service experience in a healthcare environment, preferably in mental health.
Compassionate communicator with a passion for patient care.
Familiarity with insurance verifications, medical benefits, and billing processes.
Strong organizational skills and ability to manage multiple tasks and deadlines.
Exceptional written and verbal communication skills, including email and phone etiquette.
Knowledge of HIPAA policies and practices.
Proficiency in computer technologies, including G-suite, Excel, and EMR/EHR Systems.
Ability to work Monday-Friday, 8:00am-5:00pm Pacific Time, and participate in a weekend on-call rotation.

💡 Responsibilities

Respond to inbound patient inquiries through phone, text, and email, providing information about services offered.
Become a trusted advisor for patients seeking care, managing the patient intake process with empathy.
Assist in verifying insurance eligibility and benefits, while managing digital patient files.
Coordinate patient care and work collaboratively with the healthcare team.
Maintain a compassionate and professional demeanor during all patient communications.

Customer serviceOrganizational skillsWritten communicationVerbal communicationSales experience

Posted 3 months ago

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🔥 Patient Advocate - Behavioral Health

Posted 4 months ago

📍 United States

🧭 Full-Time

🔍 Healthcare

🔧 Requirements

Minimum of 2-4 years experience in a medical office environment, preferably in mental health.
Experience in customer-facing roles educating patients on medical services.
Strong proficiency in computer technologies, including G-suite and advanced Excel.
Organizational skills and ability to multi-task effectively.
Understanding of HIPAA policies and best practices.

💡 Responsibilities

Deliver compassionate support to patients through phone and electronic communication.
Explain services and navigate patients through their care journey.
Manage patient screening and intake processes, including scheduling and payment.
Communicate professionally with patients and assist with insurance verifications.
Drive continuous improvement and adapt to new challenges.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Posted 4 months ago

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🔥 Patient Advocate & Experience Navigator

Posted 6 months ago

📍 United States

🧭 Full-Time

🔍 Healthcare

🔧 Requirements

Minimum of 2-4 years of experience in a medical office environment, preferably in mental health.
Previous experience in a customer-facing sales role educating patients on medical services.
Proficient in navigating scheduling software and possess advanced skills in Excel.
Compassionate communicator with strong organizational skills and multitasking abilities.
Exceptional written and verbal communication skills, including phone and email etiquette.
Knowledge of HIPAA policies and best practices is essential.
Bachelor's degree in Health Administration or related field is preferred but can be waived for relevant experience.

💡 Responsibilities

Answer inbound patient inquiries via phone, text, and email to explain services offered.
Guide new and existing patients through their care journey from initial inquiry to full plan of care.
Manage the screening and intake process for new patients and assist with scheduling and payment processing.
Maintain professional and compassionate communication with patients through various channels.
Assist in verifying insurance eligibility and benefits with the Patient Authorization Team.
Manage digital patient files and coordinate care according to provider plans.

Data AnalysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelOrganizational skillsWritten communicationMultitaskingVerbal communication

Posted 6 months ago

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