Patient Advocate & Experience Navigator

View full description

Requirements:

• Minimum of 2-4 years of experience in a medical office environment, preferably in mental health.
• Previous experience in a customer-facing sales role educating patients on medical services.
• Proficient in navigating scheduling software and possess advanced skills in Excel.
• Compassionate communicator with strong organizational skills and multitasking abilities.
• Exceptional written and verbal communication skills, including phone and email etiquette.
• Knowledge of HIPAA policies and best practices is essential.
• Bachelor's degree in Health Administration or related field is preferred but can be waived for relevant experience.

Responsibilities:

• Answer inbound patient inquiries via phone, text, and email to explain services offered.
• Guide new and existing patients through their care journey from initial inquiry to full plan of care.
• Manage the screening and intake process for new patients and assist with scheduling and payment processing.
• Maintain professional and compassionate communication with patients through various channels.
• Assist in verifying insurance eligibility and benefits with the Patient Authorization Team.
• Manage digital patient files and coordinate care according to provider plans.