Patient Advocate & Experience Navigator - Behavioral Health

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Requirements:

• Minimum of 2-4 years of experience in a medical office environment; preferrably in the mental health field.
• Previous experience in a customer facing sales role educating patients and families on medical services such as Spravato.
• Prior experience navigating multiple schedules and utilizing scheduling software
• Highly proficient use of computer technologies such as Chromebooks, G-suite, Excel (advanced proficiency required), EMR/EHR Systems, etc.

Responsibilities:

• Answer inbound patient inquiries (phone, text, email) and working with them to explain the services offered at the practice.
• Be the navigator for new and existing patients through their journey from initial inquiry throughout their full plan of care.
• Manage the screening and intake process for new patients (includes scheduling, intake forms, and may involve payment processing).
• Manage patient communication in a highly professional, polished, and compassionate manner which will include inbound/outbound patient calls, emails, and voicemails.
• Assist the Patient Authorization Team in the verification of insurance eligibility and benefits, and obtaining prior authorizations.