Sales & Business Development Advocate - Behavioral Health

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Requirements:

• Minimum of 2-4 years of sales, business development, or customer service experience in a healthcare environment, preferably in mental health.
• Compassionate communicator with a passion for patient care.
• Familiarity with insurance verifications, medical benefits, and billing processes.
• Strong organizational skills and ability to manage multiple tasks and deadlines.
• Exceptional written and verbal communication skills, including email and phone etiquette.
• Knowledge of HIPAA policies and practices.
• Proficiency in computer technologies, including G-suite, Excel, and EMR/EHR Systems.
• Ability to work Monday-Friday, 8:00am-5:00pm Pacific Time, and participate in a weekend on-call rotation.

Responsibilities:

• Respond to inbound patient inquiries through phone, text, and email, providing information about services offered.
• Become a trusted advisor for patients seeking care, managing the patient intake process with empathy.
• Assist in verifying insurance eligibility and benefits, while managing digital patient files.
• Coordinate patient care and work collaboratively with the healthcare team.
• Maintain a compassionate and professional demeanor during all patient communications.