Remote Customer Experience Representative

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Requirements:

• High school education or its equivalent required.
• Ability and skills to interact positively with internal and external customers at all levels, while demonstrating empathy, adaptability, problem solving and listening skills.
• Two year’s experience navigating multiple computer systems preferred.
• Two year’s customer service experience preferred.

Responsibilities:

• Research, resolve and respond to inquiries and correspondence via telephone and written communication.
• Inquiries will be from members, providers, and group leaders regarding contract benefits, changes in coverage, eligibility, claims, provider networks, payments and appeals.
• Must be able to meet performance standards to achieve both individual and department goals.