Remote Customer Service Jobs

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🔥 Grupo QuintoAndar | Tech Lead Manager (AI Core Platform)

Posted about 7 hours ago

📍 Brazil

🧭 Full-Time

🔍 Software Development

🏢 Company: Grupo QuintoAndar

🔧 Requirements

Solid understanding of the engineering challenges of deploying machine learning systems to production;
Solid understanding of systems, software and data engineering best practices;
Proficiency with cloud-based services;
Proficiency in Python or another major programming language;
Have experience building backend systems, event driven architectures and rest/http applications
Have experience building solutions with LLMs (RAG, fine-tuning);
Have experience building AI agents and AI powered applications, familiarity with agentic frameworks (LangGraph, LangChain, AutoGen, CrewAI);
Experience leading teams and managing careers.

💡 Responsibilities

Lead a small team of Data Scientists and Machine Learning Engineers to build solutions based on AI/ML.
Be a technical reference to the team, including doing hands-on engineering work.
Shaping the technical direction of our products, translating business requirements into solutions.
Discuss business requirements with the Product Manager and other stakeholders.

AWS Backend Development Docker Leadership Project Management Python Software Development SQL Artificial Intelligence Cloud Computing Kubernetes Machine Learning Software Architecture Algorithms Data engineering Data science Data Structures REST API Communication Skills CI/CD Agile methodologies RESTful APIs Excellent communication skills Problem-solving skills Team management Technical support Data modeling

Posted about 7 hours ago

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🔥 Director, Professional Services

Posted about 7 hours ago

📍 Indianapolis, Chicago, Boston, Atlanta

🧭 Full-Time

💸 130000.0 - 170000.0 USD per year

🔍 SaaS

🏢 Company: Greenlight Guru👥 101-250💰 $120,000,000 Private almost 4 years agoRisk Management Medical Device Enterprise Software Software

🔧 Requirements

5+ years in a Professional Services leadership role with an exceptional track record at a B2B SaaS software company at the Senior Manager level or above.
Deep experience in B2B SaaS, particularly with multi-segmented customer bases.
Experience with regulation-oriented or compliance-driven SaaS platforms (e.g., GRC, audit, quality, risk, or compliance systems) is strongly preferred.
Experience with quality management systems (QMS), medical device-related technologies, life sciences or adjacent industries is preferred but not required

💡 Responsibilities

Hire, lead, and retain a high-performing onboarding and services team of Medical Device Consultants.
Develop team OKRs, bonus plans, and career development tracks.
Streamline onboarding processes to accelerate time-to-value (TTV) and product adoption and improve renewals, expansion, and customer advocacy.
Create/enhance project delivery methodology and ensure consistent product adoption and value attainment.
Introduce new and relevant service offerings to enhance customer value and experience and help maintain Greenlight Guru’s competitive advantage.
Maintain and report forecasted services demand and capacity. Ensure the team has sufficient capacity to meet anticipated demand through efficiency improvements, hiring, and partnerships.
Partner with Operations to develop the reporting and instrumentation for the services business.
Partner with sales leadership to gain visibility on sales forecasts and directly participate in closing new deals and supporting key accounts.
Serve as a liaison across Customer Success, Product, Finance, Marketing, and Operations to improve cross-functional processes and internal handoffs.
Contribute subject matter expertise to help shape the product roadmap and inform the go-to-market (GTM) strategy.
Coordinate and participate in the creation of high-quality thought leadership and training content in the Greenlight Guru Academy, Help Desk, and other systems to effectively scale our services efforts.
Leverage a modern SaaS tech stack (CRM, CS tools, project management platforms, etc.) and drive adherence to process and data discipline.

Leadership Project Management Salesforce Cross-functional Team Leadership Operations Management Financial Management Communication Skills Customer service Agile methodologies Presentation skills Compliance Excellent communication skills Risk Management Team management Stakeholder management Strategic thinking Process improvement CRM Data analytics Customer Success SaaS Budget management

Posted about 7 hours ago

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🔥 Associate Product Marketing Manager, Product Enablement

Posted about 7 hours ago

📍 United States

💸 75000.0 - 95000.0 USD per year

🔍 Advertising

🏢 Company: GroundTruth

🔧 Requirements

Background in go-to-market strategy, sales enablement, and content creation
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Experience in guiding/supporting go-to-market roll outs from inception through to general availability
2-3 years of product marketing experience
Proficiency of Figma or similar, Asana or other project management tool, and/or Confluence or similar collaborative workspace preferred
Experience in AdTech or media preferred

💡 Responsibilities

Own product enablement, with a focus on Ads Manager, to both equip our sales team with the tools, knowledge, and resources they need to effectively sell the product and enable our Ads Manager users to launch and manage their campaigns seamlessly while using our products
Support go-to-market programs for new offerings, with a focus on those related to our self-serve platform Ads Manager
Develop product messaging to be used across all media and customer engagement channels
Create and maintain a library of sales tools, such as customer presentations, product capabilities and benefits, and competitive materials
Become a subject matter expert on your aligned product category, deeply understanding the value proposition and capabilities to effectively support our sales teams
Create and maintain high-quality, product-specific sales enablement content, including but not limited to playbooks, pitch decks, product demos, help pages, and one-pagers
Support the Senior Product Marketing Manager in larger scale GTM efforts
Track and analyze enablement program effectiveness through various metrics and analytics, iterating and optimizing your approach continuously

Project Management Data Analysis Figma Product Management Salesforce Content creation Communication Skills Analytical Skills Presentation skills Written communication Excellent communication skills Verbal communication Marketing Customer Success Confluence

Posted about 7 hours ago

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🔥 Account Manager Egypt & Jordan

Posted about 7 hours ago

📍 Egypt, Jordan

🔍 Travel

🏢 Company: RateHawk

🔧 Requirements

Minimum of 3 year of successful experience in account management or business development of B2B companies within the travel industry
In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs)
Native Arabic language and Advanced English
Used to data-driven decision-making, metrics-driven and good with numbers
Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer
Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence

💡 Responsibilities

Expand and consolidate presence in the assigned territory
Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance
Collaborate with the sales team to identify and grow opportunities within the territory
Follow-up with existing and new partners in order to provide system training
Position the brand within the travel trade through ongoing product presentations and networking events
Address incident issues, ensuring partners support
Payments control: oversee and ensure accuracy in transaction processing
Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events
Provide market & competitive environment analysis
Provide regular comprehensive reporting through CRM and internal systems
Maximize and develop API deals with the potential and existing partners

Business Development Business Intelligence Data Analysis API testing Analytical Skills Customer service RESTful APIs Excellent communication skills Account Management Teamwork Negotiation skills Reporting Client relationship management Relationship management Sales experience Market Research CRM

Posted about 7 hours ago

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🔥 Technical Support Representative, Tier 1 (Mexico Remote)

Posted about 8 hours ago

📍 Mexico

🧭 Full-Time

🔍 Education

🔧 Requirements

Bachelor’s degree or experience working in a customer support role
3+ years prior technical support representative experience, ideally supporting a global enterprise environment
Fluent spoken/written English & Spanish
Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure
Excellent computer skills
Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
A good understanding of Microsoft Office products
Excellent planning and organisational skills
Ability to work with sensitive and confidential material and possess excellent judgement
Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
Broad understanding of web technologies and Software as a Service (SaaS)

💡 Responsibilities

Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Support other strategic initiatives as needed.

Mac OS X Problem Solving Microsoft Office RESTful APIs Linux Excellent communication skills Troubleshooting Technical support Customer support SaaS

Posted about 8 hours ago

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🔥 Technical Account Manager (Remote Portugal)

Posted about 8 hours ago

📍 Poland

🧭 Full-Time

🏢 Company: Rossum👥 251-500💰 Debt Financing over 1 year agoArtificial Intelligence (AI)SaaS Machine Learning Document Management Software

🔧 Requirements

Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points.
Deliver clear, structured, and convincing presentations about your vision for the account and your plan.
Frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective.
Enjoy project management and can coordinate projects with multiple stakeholders.
Communicate designs and ideas in a clear and descriptive manner for customers to understand your recommendations.
Foster UX sensitivity and aim to simplify customers’ workflows.
Be honest and base your opinions on data, but don’t cling to it in the face of good arguments.
Strong problem-solving skills with a hands-on technical background.
Experience with other SaaS products, including API, integration, configuration, and customization.
Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau.

💡 Responsibilities

Being the customers' main technical contact throughout their contract.
Project managing more complex customer projects involving multiple parties with different skill sets and needs.
Cooperating with members of the Customer Experience and Sales organizations to deliver an exceptional customer experience.
Consulting with the Rossum product team on continuous improvement of the Rossum platform and advocating for customer views.
Tweaking and configuring customer accounts to achieve a great user experience, leveraging powerful tools like the Calculations extension.
Performing basic scripting in Python to support customer solutions.

AWS Project Management Python SQL API testing CI/CD Problem Solving Customer service RESTful APIs Excellent communication skills Account Management Relationship management Data visualization Technical support Scripting Customer Success SaaS

Posted about 8 hours ago

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🔥 E-Commerce Senior Marketing Specialist

Posted about 8 hours ago

📍 Mexico

🧭 Full-Time

💸 2000.0 - 3000.0 USD per month

🔍 E-commerce

🏢 Company: Agent👥 1-35 Consulting Financial Services Retirement Life Insurance Insurance

🔧 Requirements

Comfortable in a fast-paced, collaborative environment.
The ability to identify and solve problems autonomously, ability to collaborate with cross-functional team
Familiarity with ecommerce platforms (e.g., Shopify) and tools like Klaviyo or Postscript
Highly organized with excellent time management and attention to detail.
4 year degree preferred
Excellent communication and interpersonal skills.
Basic understanding of HTML/CSS and UX best practices.
Site merchandising experience

💡 Responsibilities

Monitor daily site performance and flag any merchandising or UX issues.
Maintain site infrastructure including inventory syncs, platform integrations, and backend settings.
Support order flow, fulfillment integrations, and data accuracy across systems.
Document workflows, SOPs, and operational improvements for ecommerce tools.
Assist in updating the DTC site content including homepage banners, product pages, landing pages, and blog updates.
Support new product launches, promotions, and seasonal campaigns by coordinating digital assets and timelines.
Partner with the operations and customer service team to proactively facilitate and resolve issues and escalations.
Collaborate with creative, merchandising, and product teams to ensure site content is accurate, beautiful, and on-brand across all DTC sales channels (including TikTok Shop, Shop App).
Support SEO and content strategies to drive organic traffic and visibility.
Assist manager and team members with ad-hoc reporting and special projects.

HTML CSS Shopify Project Coordination Content creation Customer service SEO Excellent communication skills MS Office Data entry Digital Marketing Data analytics Customer Success A/B testing

Posted about 8 hours ago

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🔥 Staff Frontend Engineer - Apps API Platform (open to remote across ANZ)

Posted about 8 hours ago

📍 Australia, New Zealand

🧭 Full-Time

🔍 Software Development

🔧 Requirements

8+ years of commercial experience in a software development environment, ideally with experience in building internal/external SDKs, APIs, libraries, and frameworks.
Technical leadership experience on large scale projects, linking up multiple teams at once.
Strong problem-solving skills, with the ability to break large projects down into smaller ones and deliver on them through others.
Excellent written and verbal communication skills with a proven ability to work with technical and non-technical stakeholders.
Experience with JavaScript, HTML, CSS, React, TypeScript, and MobX is valuable.
Firmly grounded computer science and engineering fundamentals including asynchronous programming, data structures, solution design, architecture, and design patterns.
Understanding of browser rendering pipeline, event handling, WebWorkers, WebGL/WebGPU would be a bonus, but not required.
Passion for performance debugging and benchmarking

💡 Responsibilities

Design and implement public APIs that balance extensibility, usability, and long-term maintainability.
Improve app runtime performance to ensure seamless, high-quality integrations.
Work cross-functionally with core Canva teams to expose internal features via external APIs while maintaining architectural integrity.
Provide technical leadership, mentoring other engineers and driving best practices across the team.
Advocate for developer needs, ensuring that Canva’s SDK and APIs align with the expectations of third-party developers.
Facilitate knowledge sharing and effectively advocate for engineering needs to non-technical stakeholders within the group
Model initiative and ownership in achieving goals, improving processes and solutions

Leadership Software Development Design Patterns Frontend Development HTML CSS Javascript React.js Software Architecture TypeScript API testing Data Structures Communication Skills CI/CD Problem Solving RESTful APIs Mentoring Excellent communication skills

Posted about 8 hours ago

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🔥 Java Tech Lead - MarTech for Retail

Posted about 8 hours ago

📍 Mexico, Argentina, Colombia, Brazil, Chile

🔍 MarTech for Retail

🏢 Company: DaCodes

🔧 Requirements

10+ years of hands-on experience in Java development
Experience in MarTech technologies
5+ years of experience in the retail industry

💡 Responsibilities

PostgreSQL Design Patterns Java Software Architecture Excellent communication skills Team management

Posted about 8 hours ago

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🔥 Senior Accountant (AU Financial Investment, WFH)

Posted about 9 hours ago

📍 Philippines

🧭 Full-Time

🔍 Financial Services

🏢 Company: ConnectOS👥 251-500 Compliance Consulting Human Resources Business Development Security Legal

🔧 Requirements

Minimum of seven years post-CPA qualification experience required.
Certified Public Accountant (CPA) qualification is mandatory.
Excellent English communication skills (speaking, writing, comprehension) are essential.
Experience in fund administration is a must-have, preferably within financial services or fund management companies.
This includes Investment Operations, specifically fund administration and reporting on real estate investments.

💡 Responsibilities

Manage the company's general ledger, including bookkeeping, reconciliations, and journal entries, ensuring accuracy and compliance with accounting standards.
Oversee the preparation of financial statements, including profit and loss statements, balance sheets, and cash flow statements, and ensure they are accurate, timely, and comply with accounting standards.
Monitor and analyze accounting data, identify trends, and prepare reports summarizing the financial position of the company.
Manage the company's accounts payable and accounts receivable, ensuring timely and accurate processing of invoices, payments, and receipts.
Coordinate and oversee budgeting processes and forecasts and assist in the preparation of annual budgets.
Manage the company's tax compliance, including the preparation and filing of tax returns for review by external tax advisor.
Develop and maintain internal controls and procedures, ensuring compliance with accounting best practices, company policies and procedures, and statutory requirements.

Financial Management Microsoft Excel Accounting Compliance Excellent communication skills MS Office Budgeting Data entry Financial analysis English communication Bookkeeping

Posted about 9 hours ago

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