Customer Service Representative

Posted 3 days agoViewed

💎 Seniority level: Senior, 2–6 years

📍 Location: USA, Canada

🔍 Industry: Manufacturing / Engineering / Tooling

⏳ Experience: 2–6 years

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceCross-functional collaborationData entryCRMCustomer support

Requirements:

2–6 years of experience in a customer service role
Diploma or Bachelor’s degree in any field
Proficiency in Microsoft Office 365 and familiarity with ERP systems
Strong communication and problem-solving skills
Ability to work independently and manage multiple priorities
A collaborative mindset and commitment to continuous improvement

Responsibilities:

Respond to inquiries, resolve issues, and ensure customer satisfaction.
Maintain accurate customer records, including delivery addresses and contact details.
Process and monitor orders from entry to invoicing, including returns and claims.
Collaborate with sales to prepare accurate and competitive quotes.
Proactively identify and address potential delays using tools like Power BI.
Handle CRM tasks and cases efficiently and within service level agreements.
Support initiatives to expand our digital customer engagement.
Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

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