Customer Service Representative

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💎 Seniority level: Junior, 2+ years

📍 Location: United States

🔍 Industry: Fintech

🏢 Company: ext👥 10-100 Internet Information Technology Software

🗣️ Languages: English, Chinese, Korean, Vietnamese

⏳ Experience: 2+ years

🪄 Skills: Communication SkillsCustomer serviceDocumentationExcellent communication skillsProblem-solving skillsTroubleshootingClient relationship managementTechnical support

Requirements:

Excellent communication skills with 2+ year(s) of experience in customer service.
1+ year(s) of experience in troubleshooting and problem resolution.
1+ year(s) of experience in documentation.
1+ year(s) of experience in client interaction and communication.
2+ years of an equivalent combination of educational background, related experience, and/or military experience.
Must be fluent in Chinese, Korean, or Vietnamese.

Responsibilities:

Provide advanced product knowledge support to clients, resolving complex issues efficiently.
Collaborate with internal teams to ensure client issues are resolved in a timely manner.
Document client interactions and solutions for future reference.
Identify and escalate critical issues to relevant departments.
Contribute to process improvement initiatives to enhance client support services.
Engage in continuous learning and development through various training programs and on-the-job experiences.

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