38149653340 - Customer Service Representative

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Requirements:

• Previous experience in a customer-facing or support role
• Strong written and verbal communication skills
• Ability to handle high volumes of inquiries efficiently and professionally
• Proficiency with computers and ability to learn new systems quickly
• Demonstrated problem-solving ability and attention to detail
• High level of integrity and ability to follow established guidelines
• Proven ability to handle complex escalations and deliver positive resolutions
• Familiarity with order management and CRM tools is a plus

Responsibilities:

• Answer incoming communications via phone, email, and chat (no outbound cold calling).
• Research and resolve customer inquiries in a professional and timely manner.
• Handle product consultations, returns, claims, and order placements.
• De-escalate and manage dissatisfied customer interactions with tact and efficiency.
• Maintain up-to-date knowledge of company policies, products, services, and ongoing promotions.
• Accurately record customer interactions and transactions using internal systems.
• Manage end-to-end customer service tasks, including order entry, expedited requests, delivery issues, credits, and product information.
• Address transportation issues and process necessary order or shipping adjustments.
• Investigate and resolve billing claims, deductions, and payment reversals.
• Collaborate across departments to streamline processes and improve the overall customer experience.
• Uphold and represent the brand’s values through every interaction.