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Product Operations Manager

Posted 16 days agoViewed

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💎 Seniority level: Manager, 8+ years

🔍 Industry: Software-as-a-Service (SaaS)

🏢 Company: Zone & Co

⏳ Experience: 8+ years

Requirements:
  • Bachelor’s degree in Business, Operations, Computer Science, or a related field; MBA or advanced degree strongly preferred.
  • 8+ years of experience in product operations, program management, or related roles, with at least 3 years in a leadership position within a SaaS or technology company.
  • Demonstrated success in scaling product operations and leading cross-functional teams in a high-growth environment.
  • Exceptional strategic and analytical skills, with a track record of using data to drive operational excellence.
  • Outstanding communication and leadership abilities, with experience influencing C-suite stakeholders and building consensus.
  • Expertise in project management tools (e.g., Jira, Asana) and operational analytics platforms (™ proficiency in relevant SaaS product lifecycles, financial technology, or B2B software industries.
Responsibilities:
  • Define and execute the strategic vision for product operations, ensuring alignment with overall company goals and evolving market demands.
  • Lead the creation and continuous improvement of scalable, end-to-end operational frameworks to support the full product lifecycle—from ideation to post-launch optimization.
  • Oversee the design, implementation, and continuous refinement of processes related to product development, testing, deployment, and release management.
  • Foster strong cross-functional collaboration with product, engineering, customer success, sales, and executive leadership to drive operational excellence and innovation.
  • Develop and monitor key performance indicators (KPIs) to evaluate product delivery success, operational efficiency, product performance, and customer satisfaction.
  • Drive data-informed decision-making by leveraging insights to optimize workflows, eliminate inefficiencies, and mitigate operational risks.
  • Partner closely with customer-facing teams to integrate user feedback into product planning and operational enhancements.
  • Lead the development of documentation, training programs, and operational playbooks to ensure consistency and enablement across internal and external stakeholders.
  • Manage budgeting, forecasting, and resource allocation to ensure cost-effective execution of product initiatives.
  • Ensure operational processes comply with relevant industry standards, regulations, and best practices.
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