Narvar

About Narvar

Narvar transforms the post-purchase experience for over 1,500 global retailers, turning every delivery into a moment of customer loyalty. You've likely interacted with their platform when tracking an online order. Narvar's suite of products, including Return & Exchange, Track, Notify, Promise, and Monitor, streamline everything from effortless order tracking to proactive communications and seamless returns. They apply machine learning across billions of interactions, simplifying everyday lives for 125 million consumers worldwide. Their platform powers brands like Sephora, Patagonia, Home Depot, Gap, and Nike.

How We Work

Narvar operates as a remote-first company, with team members collaborating across hubs in San Francisco, Atlanta, London, and Bangalore. You'll find a culture that thrives on adventure and innovation, encouraging a mindset where egos are left at the door. They value strong ownership and accountability, supporting your growth through impactful work. This environment balances working hard with celebrating success, from professional wins to personal milestones, fostering a sense of community even across distances. You have the autonomy to build solutions.

Engineering at Narvar

Narvar engineers tackle the complex challenge of building scalable, resilient distributed systems that manage billions of consumer interactions annually. They are currently pioneering "Navi," an agentic AI designed to automate post-purchase resolutions using advanced conversational AI and machine learning. This involves architecting end-to-end systems, owning agent operations from evaluation to production, and building context graph retrieval pipelines grounded in real-time data. You'll work with modern technologies like Python, TypeScript, Java, Go, Scala, Rust, NodeJS, and various databases on AWS or GCP, making critical decisions on model selection and system tradeoffs. The work is greenfield, allowing you to define the future of AI agents in e-commerce.

Why Join Us

• Drive real impact by building AI agents that resolve delivery issues for millions of consumers.
• Work in a greenfield environment where you define the future of post-purchase AI.
• Collaborate with teams that value judgment, ownership, and responsibility.
• Solve complex challenges at a large scale, influencing major global retailers.
• Experience startup-level ownership with platform-level impact and low ego.

Benefits & Perks

• Comprehensive health, vision, and dental plans.
• Generous parental leave.
• Flexible time off and paid sick days.
• 401(K) retirement plan.
• Life and disability insurance.