Product Operations Manager

3+ years of experience in Product Management or Product Operations working on consumer Internet or SaaS products, with a focus on internal or external customer experience Bachelor's or Master's Degree Experience with at least one of the following: Loan origination software, Insurance technology, Developing tools to manage complex customer or operational workflows Experience working closely with product designers, managers and/or technical teams, such as software engineers, from concept through to execution Experience working with internal stakeholders such as customer support and operations teams is ideal

Own and execute important aspects of the roadmap for building a best-in-class operations experience, positioning Credible as a highly efficient and scalable financial marketplace Work with our operations team to systematically identify and prioritize opportunities to improve operational efficiency through development of internal tools and technology Balance delivering short-term improvements to existing tools with driving the development of long-term revenue generating priorities Focus on workflow and backend improvements to increase operational efficiency and drive conversion Collaborate with our cross-vertical Product Management team to ensure rigorous systems design and balance UX with operations and systems needs Work with our lending partners to continuously optimize our marketplace integrations Translate technical requirements from engineers or 3rd party APIs into digestible product workflows that can be leveraged during the design process Develop testing strategies and think through edge case scenarios for all features