Credible

πŸ‘₯ 251-500πŸ’° Post-IPO Equity over 5 years agoCreditMarketplaceConsumer LendingFinancial ServicesFinanceπŸ“ˆ Public Company
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Credible is a leading multi-lender marketplace connecting borrowers with competitive loan offers. We empower consumers to make informed financial decisions by providing personalized, pre-qualified rates for student loans, mortgages, personal loans, and insurance without impacting their credit scores. Our platform leverages a sophisticated technology stack, including Amazon Web Services, Cloudflare Hosting, and Let's Encrypt, to ensure a secure and efficient user experience. We're committed to providing fair and unbiased financial solutions, challenging the status quo in the lending and insurance industries. Our team of 251-500 employees is driven by innovation and a customer-centric approach. Credible is a publicly traded company with a proven track record of growth and a mission to simplify the often-complex process of securing financial products. We prioritize a collaborative and transparent work environment, offering competitive compensation and benefits. Our engineering team uses a robust tech stack incorporating modern technologies and practices. We're committed to continuous improvement and leveraging data to optimize our platform. We value innovation and collaboration, fostering a culture where ideas are encouraged and implemented. While specific details about our full engineering practices are confidential, we use widely adopted tools and methodologies. We foster a culture of transparency, collaboration and customer focus, seeking to be the friendly, reliable voice in financial services. We value innovation and constantly seek ways to improve our platform and services. Credible offers a variety of roles across diverse functions, including data science, customer success, and accounting, ensuring opportunities for professionals of all backgrounds and skillsets. We are proud of our past accomplishments and remain committed to future success. Credible is committed to providing a positive and inclusive work environment, supporting employees' professional growth and work-life balance. We offer competitive salaries and benefits, as well as a culture that values teamwork, creativity, and innovation.

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πŸ“ United States

🧭 Full-Time

πŸ’Έ 142000.0 - 228000.0 USD per year

πŸ” Consumer tech

  • Bachelor's or Master's degree in Design, HCI, Human Factors, or a related field.
  • At least 8 years of experience in design focused on digital products.
  • At least 3 years of supervisory experience leading a design team.
  • Proven success in collaboration with product, engineering, and business teams.
  • Strong product thinking and design judgment.
  • Proven track record of mentoring others in research, design, and UX writing.
  • Compelling portfolio demonstrating design leadership and strategic thinking.
  • Lead and mentor a team of designers, researchers, and UX writers, fostering a collaborative environment.
  • Contribute to product strategy with product, engineering, and business teams.
  • Oversee the end-to-end research and design process for high-quality user experiences.
  • Champion design-led OKRs for the design team.
  • Establish and improve design processes, tools, and methodologies for better efficiency.

LeadershipUser Experience DesignCross-functional Team LeadershipProduct designMentoringStrategic thinking

Posted 2 months ago
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πŸ“ North Carolina

πŸ” Financial services

  • A Bachelor’s degree (preferred, but experience may be considered in lieu of a degree).
  • 1-3 years of customer service experience, ideally in a high-volume call center environment.
  • Experience using CRM tools, like Salesforce (preferred).
  • Respond to a high volume of inbound customer inquiries coming in by phone, live chat, and email.
  • Perform outbound calls to re-engage with customers and guide them through the loan process.
  • Identify trends impacting client experience and communicate operational issues to the Product Management and Software teams.
  • Have the opportunity to share your thoughts, opinions, and insights with leadership.
  • Perform other duties as assigned by your supervisor.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingActive listening

Posted 3 months ago
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