Credible

👥 251-500💰 Post-IPO Equity over 5 years agoCreditMarketplaceConsumer LendingFinancial ServicesFinance📈 Public Company
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Credible is a leading multi-lender marketplace connecting borrowers with competitive loan offers. We empower consumers to make informed financial decisions by providing personalized, pre-qualified rates for student loans, mortgages, personal loans, and insurance without impacting their credit scores. Our platform leverages a sophisticated technology stack, including Amazon Web Services, Cloudflare Hosting, and Let's Encrypt, to ensure a secure and efficient user experience. We're committed to providing fair and unbiased financial solutions, challenging the status quo in the lending and insurance industries. Our team of 251-500 employees is driven by innovation and a customer-centric approach. Credible is a publicly traded company with a proven track record of growth and a mission to simplify the often-complex process of securing financial products. We prioritize a collaborative and transparent work environment, offering competitive compensation and benefits. Our engineering team uses a robust tech stack incorporating modern technologies and practices. We're committed to continuous improvement and leveraging data to optimize our platform. We value innovation and collaboration, fostering a culture where ideas are encouraged and implemented. While specific details about our full engineering practices are confidential, we use widely adopted tools and methodologies. We foster a culture of transparency, collaboration and customer focus, seeking to be the friendly, reliable voice in financial services. We value innovation and constantly seek ways to improve our platform and services. Credible offers a variety of roles across diverse functions, including data science, customer success, and accounting, ensuring opportunities for professionals of all backgrounds and skillsets. We are proud of our past accomplishments and remain committed to future success. Credible is committed to providing a positive and inclusive work environment, supporting employees' professional growth and work-life balance. We offer competitive salaries and benefits, as well as a culture that values teamwork, creativity, and innovation.

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📍 United States

🧭 Internship

🔍 Financial Services

  • Must be a current Bachelor’s student or recent graduate
  • Must have a 3.0 GPA or higher
  • Detail-oriented, organized, and able to multitask
  • Strong collaborative nature, able to work cross-functionally with client-facing and back-end teams with a solution-focused mindset
  • Tactful, with sound judgment -- you will be helping people with important and stressful decisions
  • Excellent written and verbal communication skills
  • Strong critical thinker with the ability to identify trends and issues
  • Understand Credible’s Private Student Loan, Student Loan Refinancing, and Personal Loan products
  • Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email
  • Complete outbound calling campaigns to help clients move forward with their loan request
  • Evaluate customer requests for loan options and process those requests efficiently and accurately with support from the Loan Operations team
  • Identify client needs and help clients use specific site features
  • Educate customers by explaining how different financial products work and assist them in improving their financial literacy with support from the Client Success team
  • Develop customer-related metric reports, analyze the data, and report findings to management

Analytical SkillsMicrosoft ExcelCustomer serviceWritten communicationMultitaskingCritical thinkingVerbal communicationClient relationship managementCustomer support

Posted 26 days ago
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📍 United States

💸 84000.0 - 133200.0 USD per year

🔍 Finance

  • At least 3 years of experience in a Product Management role for web-based consumer Internet products
  • Experience working on media publisher / content experiences is ideal, including user facing experiences and content management systems / editorial tools
  • Strong analytical abilities, including experience with Excel and other analytics tools
  • Deliver new front-end features across Credible’s publisher ecosystem that can drive SEO growth and conversion improvement, aligning features with Credible’s long-term vision.
  • Manage roadmaps across multiple publisher sites, encompassing consumer facing experiences, editorial tooling, and core infrastructure (including instrumentation and experimentation frameworks).
  • Utilize data analysis, A/B testing, and user research to validate assumptions, uncover new insights, and drive meaningful improvements to the business.
  • Proactively engage cross-functional teams within Credible and within our media publisher partners to identify opportunities, brainstorm solutions, and lead their implementation.
  • Collaborate with editorial, SEO, engineering, design, data, and partnerships teams to deliver product enhancements and achieve team OKRs.

Project ManagementSQLData AnalysisProduct ManagementUser Experience DesignGoogle AnalyticsContent managementSEORESTful APIsData visualizationStakeholder managementData analyticsA/B testing

Posted about 1 month ago
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📍 United States

🧭 Full-Time

💸 142000.0 - 228000.0 USD per year

🔍 Consumer tech

  • Bachelor's or Master's degree in Design, HCI, Human Factors, or a related field.
  • At least 8 years of experience in design focused on digital products.
  • At least 3 years of supervisory experience leading a design team.
  • Proven success in collaboration with product, engineering, and business teams.
  • Strong product thinking and design judgment.
  • Proven track record of mentoring others in research, design, and UX writing.
  • Compelling portfolio demonstrating design leadership and strategic thinking.
  • Lead and mentor a team of designers, researchers, and UX writers, fostering a collaborative environment.
  • Contribute to product strategy with product, engineering, and business teams.
  • Oversee the end-to-end research and design process for high-quality user experiences.
  • Champion design-led OKRs for the design team.
  • Establish and improve design processes, tools, and methodologies for better efficiency.

LeadershipUser Experience DesignCross-functional Team LeadershipProduct designMentoringStrategic thinking

Posted 4 months ago
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