Remoote.app

Work from anywhere. Start here.

Free resume builderCompaniesLog in
Apply

Customer Support Engineer

Posted 17 days agoViewed

View full description

💎 Seniority level: Junior, 2+ years

🔍 Industry: EdTech

🗣️ Languages: English

⏳ Experience: 2+ years

Requirements:
  • Minimum 2 years experience as a support engineer or similar role
  • Proven experience in troubleshooting and problem solving
  • Honed analytical skills
  • Fluent and professional oral and written English
  • BSc in Computer Science or related field
  • Background with relational databases, SQL scripting
  • Familiarity with Linux based environments
  • Analysing application and server logs
  • Knowledge and use of: bash scripting, XML, HTML 5, Java, JavaScript, JSON, ssh
  • Familiarity using iOS
  • Atlassian Suite (Confluence / JIRA / Bitbucket)
  • Salesforce or similar tech support management system
Responsibilities:
  • Troubleshoot and resolve a wide range of client issues, typically via email and in accordance with agreed SLAs
  • Multitask and prioritise a daily flow of tasks together with longer-term projects, liaise with internal development team, escalate issues as appropriate
  • Implement resolution plans for technical problems
  • Troubleshoot client integration issues
  • Assist with testing of new features and validation of software fixes
  • Modify Freemarker document templates
  • In addition to addressing a full range of customer queries, handle technical requests raised by internal departments
  • Where necessary, initiate suggestions for product improvement based on client feedback; help automate repetitive-issue resolution
  • Identify and evaluate support process improvement opportunities in conjunction with our other world-wide support resources
  • Monitor system logs
  • Write high-quality documentation and produce workflows on functionality and issue resolution, both for internal use and to aid customer understanding
  • Active learning is a key component of this role
Apply

Related Jobs

Apply
🔥 Lead Driver Controls Customer Support Engineer
Posted 1 day ago

📍 United States of America

🔍 Power Electronics

🏢 Company: vernova_externalsite

  • Bachelor’s degree in engineering
  • Minimum of 15 years experience in power electronics, power conversion, and/or naval power systems.
  • Minimum of 10 years of site commissioning and intervention support.
  • Ability and willingness to travel up to 50% of the time
  • Detailed working knowledge of the GE PC P80i programming environment.
  • Have deep domain knowledge of semiconductor devices (Thyristor and transistor based) and their application to large power converters, with an emphasis control theory.
  • Deep understanding of the control of voltage source and current sourced power converters
  • Master’s degree in engineering from an accredited university.
  • Interface as the L2 first line of support for customer break downs.
  • Willing to travel at short notice to customer site to support interventions and failure investigations.
  • Complete CIR & RCA investigations.
  • Implement and foster a culture of safety, quality and value.
  • Review detailed technical specifications for the control of large industry, marine and naval power converters that capture customer requirements.
  • Maintain ownership of all engineering artifacts associated with specific power converters on projects including software specifications, control specifications, software, control drawings, software, factory acceptance test procedures, and commissioning instructions post delivery.
  • Interface with customers to ensure requirements and expectations are understood and achievable.
  • Support sales by reviewing new customer requirements and highlighting differences/gaps between those requirements and power converter control capabilities.
  • Manage software design process for power converters for specific projects.
  • Collaborate with other GE PC businesses to understand power converter technologies and software employed at those factories in order to incorporate into requirements to satisfy customers in North America.

Project ManagementEmbedded SystemsAnalytical SkillsC (Programming language)Problem SolvingCustomer serviceRESTful APIsWritten communicationDocumentationExcellent communication skillsTeamworkVerbal communicationTroubleshootingCustomer support

Posted 1 day ago
Apply
Apply
🔥 Lead Driver Controls Customer Support Engineer
Posted 3 days ago

📍 United States of America

🔍 Power Conversion

🏢 Company: vernova_externalsite

  • Bachelor’s degree in engineering
  • Minimum of 15 years experience in power electronics, power conversion, and/or naval power systems.
  • Minimum of 10 years of site commissioning and intervention support.
  • Ability and willingness to travel up to 50% of the time
  • Interface as the L2 first line of support for customer break downs.
  • Willing to travel at short notice to customer site to support interventions and failure investigations.
  • Complete CIR & RCA investigations.
  • Implement and foster a culture of safety, quality and value.
  • Review detailed technical specifications for the control of large industry, marine and naval power converters that capture customer requirements.
  • Maintain ownership of all engineering artifacts associated with specific power converters on projects including software specifications, control specifications, software, control drawings, software, factory acceptance test procedures, and commissioning instructions post delivery.
  • Interface with customers to ensure requirements and expectations are understood and achievable.
  • Support sales by reviewing new customer requirements and highlighting differences/gaps between those requirements and power converter control capabilities.
  • Manage software design process for power converters for specific projects.
  • Collaborate with other GE PC businesses to understand power converter technologies and software employed at those factories in order to incorporate into requirements to satisfy customers in North America.

SQLEmbedded SystemsC++AlgorithmsData StructuresAnalytical SkillsCI/CDTroubleshootingDebuggingCustomer support

Posted 3 days ago
Apply
Apply
🔥 Customer Support Engineer
Posted 3 days ago

💸 125000.0 - 150000.0 USD per year

🔍 SaaS

🏢 Company: GrowthLoop👥 51-100💰 Private about 3 years agoCloud ComputingSaaSMachine LearningSalesMarketingSoftware

  • 2+ years of experience in a technical support or implementation role at a SaaS company, ideally involving data or martech products.
  • Proficiency in SQL and familiarity with modern data stack tools (e.g., dbt, Snowflake, BigQuery, Looker).
  • Strong communication skills and the ability to convey technical concepts to non-technical users.
  • Proven ability to juggle multiple conversations and priorities with speed, empathy, and accuracy.
  • High degree of ownership — you’re not just reactive, but look for ways to improve the customer experience and internal processes.
  • Passion for helping customers succeed and a curiosity for how systems work under the hood.
  • Comfortable navigating ambiguity and driving toward clarity in both technical and interpersonal settings.
  • Own day-to-day customer support interactions across Slack, chat, and email, addressing technical and product-related issues with urgency and empathy.
  • Partner with onboarding and Solutions teams to help customers ingest, model, and prepare their data for use in GrowthLoop.
  • Investigate issues related to platform behavior, sync failures, data quality, and campaign setup, providing clear explanations and proactive solutions.
  • Write and troubleshoot SQL queries, assist with dbt models, and contribute to successful data transformations during implementation.
  • Escalate and follow up on product bugs, working closely with Engineering to ensure timely resolution and clear communication to customers.
  • Contribute to internal knowledge bases, playbooks, and technical templates to streamline support and onboarding processes.
  • Track and share patterns from customer interactions to improve product usability, documentation, and onboarding workflows.
Posted 3 days ago
Apply
Apply
🔥 Technical Customer Support Engineer (remote)
Posted 7 days ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: ClickHouse👥 101-250💰 Series B over 2 years agoDatabaseArtificial Intelligence (AI)Big DataAnalyticsSoftware

  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Strong communication skills and the ability to work fully remote with reliable connectivity
  • Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
  • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers

SQLCloud ComputingClickhouseCustomer serviceRESTful APIsLinuxWritten communicationExcellent communication skillsProblem-solving skillsTroubleshootingActive listeningStrong communication skillsTechnical supportDebuggingCustomer supportSaaS

Posted 7 days ago
Apply
Apply
🔥 Customer Support Engineer
Posted 8 days ago

💸 100000.0 - 140000.0 USD per year

🔍 Software Development

🏢 Company: Vercel👥 251-500💰 $150,000,000 Series D over 3 years agoInternetDeveloper PlatformAppsSoftware

  • Frontend development experience with Next.js.
  • Understanding of modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS.
  • Experience with incident management and procedural communication.
  • Exceptional communication skills.
  • Availability to work within a weekend and on-call rota.
  • Solving interesting cases for Vercel customers.
  • Troubleshooting customer issues alongside our engineering team.
  • Working with other Vercel teams to provide advice and assistance, both internally and externally.
  • Developing and improving internal tools alongside engineering.
  • Specializing in a few product areas and owning that within the team.
  • Improving existing, and identifying new, internal documentation, processes and policies.
  • Assisting Customer Success Managers with Enterprise requests.
Posted 8 days ago
Apply
Apply
🔥 Customer Support Engineer
Posted 8 days ago

🧭 Full-Time

🔍 Software Development

🏢 Company: ABBYY👥 1001-5000💰 about 4 years agoCommunications InfrastructureAnalyticsData VisualizationSoftware

  • At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development
  • IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP\IP), algorithms, programming basics
  • Experience in programming (C++)
  • Basic knowledge of other languages of programming (Java or C#) is a plus
  • Great analytical skills to troubleshoot software problems
  • Good interpersonal and communication skills
  • Advanced English skills
  • Additional European language knowledge is a plus
  • Resolve incoming Zendesk tickets from ABBYY B2B customers, predominantly via a web portal, sometimes via remote session
  • Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer
  • Actively collaborate with your teammates and colleagues from other departments to find solutions
  • Communicate confidently in Business English
  • Write knowledge base articles to help customers even faster
  • Follow our well-documented procedures, guidelines, and policies
Posted 8 days ago
Apply
Apply
🔥 Customer Support Engineer
Posted 11 days ago

📍 AZ, CA, CO, FL, GA, IL, KY, MD, MI, MN, MO, MT, NC, NH, NJ, NY, OH, PA, SC, SD, TX, VA, WA, WI

🧭 Full-Time

🔍 Software Development

🏢 Company: Blackthorn.io

  • Experience working on SaaS products, especially on CRM or CX(Help Desk) products, is preferred
  • Salesforce experience as an Administrator or Business Analyst preferred
  • Salesforce Admin (201) Certification required
  • Be a primary contact for customer technical support and display a high sense of urgency and ownership during customer interactions.
  • Use Salesforce Service Cloud to triage, collect missing information, and respond to incoming support cases.
  • Work directly with our customers to resolve their reported issues.

SQLSalesforceJiraCustomer serviceRESTful APIsJSONTechnical supportCRMData modelingCustomer supportSaaS

Posted 11 days ago
Apply
Apply
🔥 Senior Customer Support Engineer
Posted 16 days ago

📍 Turkey

🧭 Full-Time

🔍 Cybersecurity

🏢 Company: Binalyze👥 51-100💰 $19,000,000 Series A over 1 year agoLaw EnforcementInformation TechnologyCyber SecuritySoftware

  • Minimum 5 years of experience providing tier 2/3 technical support, preferably at the vendor level
  • Bachelor’s degree or above in Computer Engineering, Computer Science, or related technical field
  • Fluent in English
  • Experience in scripting languages (such as Bash, Python…) to be able to implement automations.
  • Knowledge of Linux, Windows, and MacOS operating systems.
  • Experience using and configuring ticket management systems like Zendesk, JIRA Service Desk, Freshdesk.
  • Knowledge of cyber security technologies at the network and application layers.
  • An understanding of Software Development processes
  • Ability to apply critical thinking and problem-solving skills to assess complex technical situations and provide innovative solutions.
  • Proven experience and ability to communicate with customers professionally and empathetically, ensuring a positive customer experience even in challenging situations.
  • Ability to clearly explain technical concepts to customers, providing step-by-step instructions and guidance.
  • Eager to stay up-to-date with industry trends, technologies, and product updates to ensure expertise in relevant domains.
  • You thrive in a fast-paced, collaborative environment.
  • You're a team player
  • You're inquisitive, proactive, reliable, and driven
  • You're flexible and adaptable - willing to work flexible shifts to enable the team to provide 24/7 coverage for our customers which will include some evening, overnight, weekend and holiday coverage.
  • Provide expert-level technical support to customers, addressing complex issues and inquiries related to products or services through various channels such as email, phone, chat, or remote sessions.
  • Utilize remote access tools, diagnostic utilities, and other resources to identify and troubleshoot technical issues reported by customers related to our products and systems they are running on.
  • Guide customers through step-by-step solutions, including configuration, installation, and usage of products.
  • Collaborate with cross-functional teams, such as development, quality assurance, and product management, to resolve complex issues effectively.
  • Develop and maintain a comprehensive understanding of Binalyze’s products to address customer inquiries accurately, tracking and testing product updates from a technical support perspective.
  • Apply critical thinking and problem-solving skills to assess complex technical situations and provide innovative solutions.
  • Identify patterns and trends in customer issues and collaborate with the product and development teams to address common problems.
  • Document customer interactions, issues, and solutions in a knowledge base and ticketing system.
  • Create and update troubleshooting guides, FAQs, and other customer-facing documentation to facilitate self-service support.
  • Communicate technical information clearly and effectively to both technical and non-technical customers.
  • Provide timely and accurate updates to customers regarding the status of their reported issues.
  • Ensure that customer interactions are professional, empathetic, and customer-focused.
  • Gather customer feedback and insights on product usability, performance, and features.
  • Compile and relay customer feedback to relevant departments to contribute to product improvements and enhancements.
  • Escalate critical and unresolved issues to higher-level support or development teams as required.
  • Provide detailed and well-structured information to assist higher-level support teams in problem resolution.
  • Serve as the bridge between customers and the Binalyze, advocating for customers' needs and ensuring their satisfaction.
  • Strive to exceed customer expectations and maintain a high level of customer satisfaction.
  • Monitor and report on key performance metrics related to customer support, including response times, resolution times, customer effort scores (CES), and more.
  • Implement strategies to improve performance and meet or exceed service level agreements (SLAs).

PythonBashCybersecurityJiraCommunication SkillsProblem SolvingCustomer serviceRESTful APIsLinuxFluency in EnglishTroubleshootingActive listeningTechnical supportScriptingDebuggingCustomer support

Posted 16 days ago
Apply
Apply
🔥 Customer Support Engineer
Posted 17 days ago

🧭 Full-Time

💸 90000.0 - 100000.0 USD per year

🔍 Life Sciences

🏢 Company: Accumulus Synergy👥 1-10💰 $19,100,000 Grant 6 months agoPharmaceuticalHealth Care

  • 3+ years of experience in technical support, software engineering, or similar technical role
  • Strong troubleshooting skills with the ability to diagnose complex technical issues
  • Experience with ticketing systems, workflow automation, and technical documentation
  • Proficient in at least one programming or scripting language (e.g., Python, JavaScript, PowerShell)
  • Knowledge of APIs, web services, and modern cloud-based applications
  • Excellent communication skills with ability to explain technical concepts to various audiences
  • Strong analytical and problem-solving capabilities
  • Experience with DevOps tools and observability platforms
  • Investigates and resolves escalated support cases from Tier 1, requiring advanced troubleshooting
  • Develops and maintains technical documentation for complex troubleshooting procedures
  • Collaborates with development teams to confirm bug reports and provide reproduction steps
  • Configures workflows and automation rules within HelpDesk managed tools
  • Conducts root cause analysis for recurring issues and proposes permanent solutions
  • Mentors Tier 1 analysts on technical skills and troubleshooting methodologies
  • Participates in the on-call rotation for critical issues outside business hours
  • Works closely with the Director of Customer Support to spearhead new technical initiatives in order to automate processes and make platform data observable in existing DevOps managed tools
Posted 17 days ago
Apply
Apply
🔥 Customer Support Engineer
Posted about 1 month ago

📍 Toronto

🧭 Full-Time

🔍 Software Development

🏢 Company: Paddle

  • You have more than 2 years of experience using Javascript, HTML, and CSS with an understanding of how the technologies work together.
  • You have good SQL knowledge.
  • You are comfortable implementing our own checkout (we'll test this!).
  • You have experience using and integrating APIs.
  • You have an investigative mindset and like to think out of the box.
  • You are comfortable communicating and discussing technical concepts with both technical and non-technical audiences.
  • Have basic programming experience in one of the following: Python, Ruby or PHP.
  • Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs.
  • Investigate and resolve where possible emergent issues/questions for all existing customers in a timely fashion.
  • Help our customers create better integrations with Paddle and make the most of all our features.
  • Advise customers on how to use our product most effectively.
  • Bridge the gap between customer-facing teams and Product & Engineering, collaborate closely with P&E to find solutions to complex issues promptly.
  • Dissect intricate problems, analyse logs and if applicable propose effective fixes
  • Identify bugs and help prioritise development efforts, ensuring critical issues receive prompt attention.
  • Be the voice of our customers and pass on feedback and the challenges our customers are facing to our Product team, ensuring a continuous cycle of improvement.

SQLHTMLCSSJavascriptRESTful APIsDebuggingCustomer support

Posted about 1 month ago
Apply

Related Articles

How to Overcome Burnout While Working Remotely: Practical Strategies for Recovery

Posted about 1 month ago

How to Overcome Burnout While Working Remotely: Practical Strategies for Recovery

Burnout is a silent epidemic among remote workers. The blurred lines between work and home life, coupled with the pressure to always be “on,” can leave even the most dedicated professionals feeling drained. But burnout doesn’t have to define your remote work experience. With the right strategies, you can recover, recharge, and prevent future episodes. Here’s how.



Read More

Top 10 Skills to Become a Successful Remote Worker by 2025

Posted 5 days ago

Top 10 Skills to Become a Successful Remote Worker by 2025

Remote work is here to stay, and by 2025, the competition for remote jobs will be tougher than ever. To stand out, you need more than just basic skills. Employers want people who can adapt, communicate well, and stay productive without constant supervision. Here’s a simple guide to the top 10 skills that will make you a top candidate for remote jobs in the near future.

Read More

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

Posted 9 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

Read More

Weekly Digest: Remote Jobs News and Trends (August 5 - August 11)

Posted 10 months ago

Read about the recent updates in remote work policies by major companies, the latest tools enhancing remote work productivity, and predictive statistics for remote work in 2024.

Read More

Tech Layoffs and the New Dynamics of Remote Jobs

Posted 10 months ago

In-depth analysis of the tech layoffs in 2024, covering the reasons behind the layoffs, comparisons to previous years, immediate impacts, statistics, and the influence on the remote job market. Discover how startups and large tech companies are adapting, and learn strategies for navigating the new dynamics of the remote job market.

Read More