Blackthorn.io

Blackthorn.io is a dynamic technology company specializing in innovative solutions, seeking talented professionals for key roles such as Product Marketing Manager and Demand Generation Manager.

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Jobs at this company:

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🔥 Sr. Customer Success Manager

Posted 3 days ago

🧭 Full-Time

💸 120000.0 - 128000.0 USD per year

🔍 Event Technology

🔧 Requirements

5+ years of experience in Customer Success or Strategic Account Management, preferably in a high-growth SaaS environment.
Demonstrated success managing a diverse and high-volume book of business (100–150 accounts), including large and mid-market customers.
Deep understanding of churn prevention tactics, customer lifecycle management, and customer health monitoring.
Salesforce proficiency is essential; you should be comfortable navigating CRM data, generating reports, and driving outcomes via platform insights.
Skilled in creating and executing customer success frameworks, including success planning, onboarding journeys, and lifecycle campaigns.
Confident communicator who can influence at all levels, from system administrators to C-suite executives.
Experience collaborating cross-functionally with Sales, Product, Marketing, and Support teams.

💡 Responsibilities

Own and grow a high-value portfolio of 3–4MM ARR across 100–150 accounts, with an emphasis on customer segmentation, proactive management, and long-term account health.
Drive customer success and value realization for Event Technology clients.
Drive strategic alignment with customer stakeholders—from users to executives—ensuring that product adoption aligns with business goals and delivers continuous ROI.
Mitigate churn and maximize retention by identifying risk indicators early, implementing save plans, and executing proactive engagement strategies.
Serve as a trusted advisor and strategic consultant, helping clients optimize their use of our platform while surfacing opportunities for innovation and improvement.
Lead renewal and expansion conversations in close partnership with Sales and the VP of Customer Experience; accurately forecast and manage pipeline risk.
Facilitate high-impact Executive Business Reviews, success plans, and ROI reporting that strengthen customer partnerships and support account expansion.

Posted 3 days ago

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🔥 Customer Support Engineer

Posted 11 days ago

📍 AZ, CA, CO, FL, GA, IL, KY, MD, MI, MN, MO, MT, NC, NH, NJ, NY, OH, PA, SC, SD, TX, VA, WA, WI

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Experience working on SaaS products, especially on CRM or CX(Help Desk) products, is preferred
Salesforce experience as an Administrator or Business Analyst preferred
Salesforce Admin (201) Certification required

💡 Responsibilities

Be a primary contact for customer technical support and display a high sense of urgency and ownership during customer interactions.
Use Salesforce Service Cloud to triage, collect missing information, and respond to incoming support cases.
Work directly with our customers to resolve their reported issues.

SQLSalesforceJiraCustomer serviceRESTful APIsJSONTechnical supportCRMData modelingCustomer supportSaaS

Posted 11 days ago

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🔥 Director of Onboarding and Enablement

Posted 15 days ago

💸 120000.0 - 130000.0 USD per year

🔍 SaaS

🔧 Requirements

5+ years of experience leading onboarding, enablement or customer operations teams in a SaaS environment
Proven experience with event technology platforms, preferably with clients in higher education or healthcare
Strong background in process design and business analysis
Experience managing customer escalations and working cross-functionally to resolve complex issues
Familiarity with the Salesforce ecosystem

💡 Responsibilities

Design, document, and implement onboarding workflows
Define success metrics for onboarding and enablement
Ensure that every new customer or partner receives a seamless, high-quality onboarding experience
Lead, mentor, and hold Onboarding Managers accountable for their performance and professional growth
Stay engaged with the onboarding process by managing 1–2 onboarding experiences per month

Posted 15 days ago

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🔥 Events Manager

Posted about 1 month ago

🧭 Full-Time

💸 115000.0 - 130000.0 USD per year

🔍 SaaS or tech

🔧 Requirements

4-6+ years of experience in B2B event marketing, field marketing, or event planning — ideally in SaaS or tech.
Proven success executing a variety of event types: third-party sponsorships, hosted events, executive dinners, and webinars.
Strong project management skills with extreme attention to detail and the ability to juggle multiple events simultaneously.
Strategic mindset: You think beyond logistics to how events drive brand, pipeline, and customer outcomes.
Excellent communication and collaboration skills. You’re comfortable directing peers and managers in support of event goals.
Enthusiasm for learning new tools and becoming a product expert. Familiarity with Salesforce, Zoom webinars, and other event technology tools is a plus.
Enthusiasm for working as a “team of one” — you enjoy building the strategy as much as creating the content and measuring your impact.
Comfortable working in a fast-paced, remote-first environment.
Ability to travel to events, primarily in the U.S. (Approx. 15-25%)

💡 Responsibilities

Own event strategy and execution for Blackthorn’s participation in third-party conferences, partner events, hosted field events, executive dinners, and select internal events (e.g., Sales Kickoffs).
Collaborate with Sales, Alliances, and the Integrated Campaign Manager to select the right events based on our ICP, target industries, and goals.
Own and manage the event budget, ensuring strategic allocation and tracking ROI across event types.
Lead logistics and planning, including venue sourcing, vendor management, staffing, signage, swag, booth experiences, catering, AV, and timelines.
Bring creative ideas to life that make our brand stand out and create memorable, immersive experiences for attendees.
Create pre-, during-, and post-event plans, ensuring we drive meaningful engagement and follow-up with attendees to maximize pipeline and ROI.
Support virtual events and webinars, collaborating with the marketing team to ensure smooth execution and compelling experiences.
Partner with the Customers & Alliances Marketing Manager to identify co-marketing and partner activation opportunities around events.
Track and measure event performance and ROI; use data to make recommendations for future investments.
Maintain and manage the event calendar, working across teams to avoid conflicts and optimize coverage.
Evangelize Blackthorn externally through events and relationships, and provide ongoing product feedback to help evolve our platform.

Posted about 1 month ago

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🔥 UI/UX Designer

Posted about 1 month ago

💸 130000.0 - 145000.0 USD per year

🔍 Software Development

🔧 Requirements

5 years of UI/UX design experience with web and mobile apps, preferably in a SaaS or B2B setting
Proficiency in Figma or a similar tool for design and prototyping
Familiarity with Angular and Ionic frameworks preferred
Experience designing for (or interest in learning) Salesforce Lightning Design System (SLDS)
Strong grasp of usability, hierarchy, and responsive UI patterns
Proven experience designing for accessibility (WCAG compliance, keyboard navigation, color contrast, screen reader support, etc.)
Experience building or managing a design system, ideally in a collaborative environment
Comfortable working within platform or technical constraints and adapting your designs accordingly
Strong communicator and cross-functional collaborator in remote-first environment

💡 Responsibilities

Establish and own a centralized design system to unify UX/UI across products and align with our brand guidelines
Audit and align existing applications (web, mobile, and Salesforce-native) to that system
Serve as a design advocate and educator within the company—establishing best practices, design standards, and a culture of design thinking
Design and deliver UX flows, wireframes, mockups, and interactive prototypes
Collaborate daily with product managers, engineers, and QA through the entire development cycle including discovery and usability testing
Lead the design experience for our Salesforce-native apps, using and extending Salesforce Lightning Design System (SLDS)
Ensure a responsive, accessible, and user-friendly design across all devices
Maintain high standards of usability, clarity, and visual consistency
Work with engineers to ensure your designs are implemented faithfully (and feasibly)

Posted about 1 month ago

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