Remoote.app

Work from anywhere. Start here.

Free resume builderCompaniesLog in
Apply

Sr. Customer Success Manager

Posted 3 days agoViewed

View full description

💎 Seniority level: Senior, 5+ years

💸 Salary: 120000.0 - 128000.0 USD per year

🔍 Industry: Event Technology

🏢 Company: Blackthorn.io

🗣️ Languages: English

⏳ Experience: 5+ years

Requirements:
  • 5+ years of experience in Customer Success or Strategic Account Management, preferably in a high-growth SaaS environment.
  • Demonstrated success managing a diverse and high-volume book of business (100–150 accounts), including large and mid-market customers.
  • Deep understanding of churn prevention tactics, customer lifecycle management, and customer health monitoring.
  • Salesforce proficiency is essential; you should be comfortable navigating CRM data, generating reports, and driving outcomes via platform insights.
  • Skilled in creating and executing customer success frameworks, including success planning, onboarding journeys, and lifecycle campaigns.
  • Confident communicator who can influence at all levels, from system administrators to C-suite executives.
  • Experience collaborating cross-functionally with Sales, Product, Marketing, and Support teams.
Responsibilities:
  • Own and grow a high-value portfolio of 3–4MM ARR across 100–150 accounts, with an emphasis on customer segmentation, proactive management, and long-term account health.
  • Drive customer success and value realization for Event Technology clients.
  • Drive strategic alignment with customer stakeholders—from users to executives—ensuring that product adoption aligns with business goals and delivers continuous ROI.
  • Mitigate churn and maximize retention by identifying risk indicators early, implementing save plans, and executing proactive engagement strategies.
  • Serve as a trusted advisor and strategic consultant, helping clients optimize their use of our platform while surfacing opportunities for innovation and improvement.
  • Lead renewal and expansion conversations in close partnership with Sales and the VP of Customer Experience; accurately forecast and manage pipeline risk.
  • Facilitate high-impact Executive Business Reviews, success plans, and ROI reporting that strengthen customer partnerships and support account expansion.
Apply

Related Jobs

Apply
🔥 Sr. Customer Success Manager, Enterprise - Remote
Posted 8 days ago

📍 Alberta, Canada, British Columbia, Ontario

🔍 Software Development

  • 2+ years owning complex enterprises and 5+ years in a customer facing role
  • Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
  • Strong collaboration skills to influence and gain alignment across internal and external stakeholders
  • Serve as the face and voice of Highspot to customers in your portfolio and as “the buck stops with you” owner of those customer relationships internally at Highspot
  • Collaborate with customers to develop a mutual value plan
  • Help customers realize the full value of the Highspot platform; the CSM should allow the Solution Owner and ATL to believe their company has achieved ROI from Highspot that they can quantify and explain

Project ManagementCommunication SkillsCustomer serviceAgile methodologiesRESTful APIsPresentation skillsWritten communicationExcellent communication skillsProblem-solving skillsAccount ManagementNegotiation skillsVerbal communicationClient relationship managementStrong communication skillsCross-functional collaborationRelationship managementSales experienceStakeholder managementStrategic thinkingCustomer SuccessSaaS

Posted 8 days ago
Apply
Apply
🔥 Sr. Customer Success Manager
Posted 8 days ago

📍 Canada

💸 107000.0 - 130000.0 CAD per year

🏢 Company: Visier Solutions Inc

  • Have strong experience as a Sr. Customer Success Manager / Customer Relationship Manager in a SaaS organization working with enterprise clients, or a combination of experience in customer service, professional services, business consulting, and sales/marketing
  • Working knowledge of the sales and renewal cycles
  • Have domain expertise in Human Resources and a good working knowledge of HR information systems and technology, business intelligence, and applied analytics.
  • Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive high satisfaction and value realization with their Visier solution
  • Building a strategic account plan for each customer, including an overview of their business and technical ecosystem, key people/relationship map, their target outcomes and expected value realization, developing a value-driven implementation plan to connect the adoption of purchased Visier solutions to achieving their business goals
  • Building a consultative relationship with each customer and working across business and functional units to gain customer insight and build effective partnerships
  • Serving as the primary point of contact within the Customer Excellence Team for your customers, managing and driving the resolution of customer escalations through cross-functional collaboration across Visier
  • Converts ideas into actionable plans to further increase our stickiness within a customers' organization
  • Providing industry insights, guidance, best practices, and recommendations to drive the customer’s identified strategic outcomes with their purchased Visier solutions
  • Meeting assigned customer satisfaction and and strategic initiative targets in collaboration with Customer Excellence leadership
  • Pass initial certification exams, quarterly releases, maintains expert level knowledge of Visier product offerings, configuration options, and has the ability to demonstrate to customers
  • Be willing to take on additional responsibilities as needed

AgileBusiness IntelligenceData AnalysisHR ManagementCustomer serviceRESTful APIsAccount ManagementClient relationship managementCross-functional collaborationSales experienceStakeholder managementStrategic thinkingCRMData analyticsCustomer SuccessSaaS

Posted 8 days ago
Apply
Apply
🔥 Sr. Customer Success Manager - Fraud/AML Strategy
Posted about 1 month ago

📍 United States, Canada

🔍 Fintech, Banking, Payments, E-commerce

🏢 Company: DataVisor👥 101-250💰 about 2 years agoArtificial Intelligence (AI)Fraud DetectionBig DataMachine LearningCyber Security

  • 5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries
  • Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection
  • Experience working with machine learning-based detection systems and/or rule engines for fraud prevention
  • Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation
  • Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders
  • Confident in leading customer-facing discussions and executive presentations
  • Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously
  • Bachelor’s degree in a technical, analytical, or business-related field; advanced degree a plus
  • Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization
  • Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies
  • Partner closely with clients to align our fraud detection and AML platform capabilities to their goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency
  • Coordinate with internal teams (including Modeling, Product, and Engineering) to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes
  • Translate customer insights into actionable feedback for internal roadmap planning and product improvements
  • Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration
  • Educate clients on best practices in fraud/AML strategies and platform usage to maximize return on investment
  • Represent the voice of the customer internally and the voice of our platform externally, including participation in industry events, customer workshops, and solution showcases

AWSPythonSQLData AnalysisMachine LearningCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsAccount ManagementRisk ManagementData visualizationData modelingData analyticsCustomer supportCustomer SuccessSaaS

Posted about 1 month ago
Apply
Apply
🔥 Sr. Customer Success Manager
Posted about 1 month ago

📍 Canada

💸 107000.0 - 130000.0 CAD per year

🔍 Software Development

  • Strong experience as a Sr. Customer Success Manager / Customer Relationship Manager in a SaaS organization working with enterprise clients, or a combination of experience in customer service, professional services, business consulting, and sales/marketing
  • Working knowledge of the sales and renewal cycles
  • Has the ability to manage implementation programs for customers newly onboarding and can manage a value-driven backlog through the customer journey using a shared resource model
  • Understands the relationship between customer team, management and stakeholders
  • Have domain expertise in Human Resources and a good working knowledge of HR information systems and technology, business intelligence, and applied analytics.
  • Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive high satisfaction and value realization with their Visier solution
  • Building a strategic account plan for each customer, including an overview of their business and technical ecosystem, key people/relationship map, their target outcomes and expected value realization, developing a value-driven implementation plan to connect the adoption of purchased Visier solutions to achieving their business goals
  • Building a consultative relationship with each customer and working across business and functional units to gain customer insight and build effective partnerships
  • Serving as the primary point of contact within the Customer Excellence Team for your customers, managing and driving the resolution of customer escalations through cross-functional collaboration across Visier
  • Converts ideas into actionable plans to further increase our stickiness within a customers' organization
  • Providing industry insights, guidance, best practices, and recommendations to drive the customer’s identified strategic outcomes with their purchased Visier solutions
  • Meeting assigned customer satisfaction and and strategic initiative targets in collaboration with Customer Excellence leadership
  • Pass initial certification exams, quarterly releases, maintains expert level knowledge of Visier product offerings, configuration options, and has the ability to demonstrate to customers
  • Be willing to take on additional responsibilities as needed

Business IntelligenceHR ManagementBusiness OperationsCustomer serviceRESTful APIsAccount ManagementCross-functional collaborationSales experienceStakeholder managementCRMData analyticsCustomer SuccessSaaS

Posted about 1 month ago
Apply
Apply
🔥 Sr. Customer Success Manager, Enterprise Fed/SLED
Posted 2 months ago

📍 USA

💸 139000.0 - 164000.0 USD per year

🔍 SaaS

🏢 Company: Abnormal👥 501-1000💰 $250,000,000 Series D 10 months agoArtificial Intelligence (AI)EmailInformation TechnologyCyber SecurityNetwork Security

  • 5+ years experience in a CSM capacity, with 8+ yrs. experience in an enterprise SaaS product support environment
  • Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers)
  • Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally
  • Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
  • Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
  • Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth.

Business IntelligenceCybersecurityData AnalysisAPI testingCommunication SkillsAnalytical SkillsRESTful APIsOrganizational skillsPresentation skillsWritten communicationRelationship buildingProblem-solving skillsAccount ManagementTeamworkVerbal communicationTroubleshootingActive listeningCross-functional collaborationSales experienceComputer skillsTechnical supportCRMCustomer SuccessSaaS

Posted 2 months ago
Apply

Related Articles

How to Overcome Burnout While Working Remotely: Practical Strategies for Recovery

Posted about 1 month ago

How to Overcome Burnout While Working Remotely: Practical Strategies for Recovery

Burnout is a silent epidemic among remote workers. The blurred lines between work and home life, coupled with the pressure to always be “on,” can leave even the most dedicated professionals feeling drained. But burnout doesn’t have to define your remote work experience. With the right strategies, you can recover, recharge, and prevent future episodes. Here’s how.



Read More

Top 10 Skills to Become a Successful Remote Worker by 2025

Posted 6 days ago

Top 10 Skills to Become a Successful Remote Worker by 2025

Remote work is here to stay, and by 2025, the competition for remote jobs will be tougher than ever. To stand out, you need more than just basic skills. Employers want people who can adapt, communicate well, and stay productive without constant supervision. Here’s a simple guide to the top 10 skills that will make you a top candidate for remote jobs in the near future.

Read More

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

Posted 9 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

Read More

Weekly Digest: Remote Jobs News and Trends (August 5 - August 11)

Posted 10 months ago

Read about the recent updates in remote work policies by major companies, the latest tools enhancing remote work productivity, and predictive statistics for remote work in 2024.

Read More

Tech Layoffs and the New Dynamics of Remote Jobs

Posted 10 months ago

In-depth analysis of the tech layoffs in 2024, covering the reasons behind the layoffs, comparisons to previous years, immediate impacts, statistics, and the influence on the remote job market. Discover how startups and large tech companies are adapting, and learn strategies for navigating the new dynamics of the remote job market.

Read More