ApplySr. Customer Success Manager, Enterprise Fed/SLED
Posted 2 months agoViewed
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💎 Seniority level: Senior, 5+ years
📍 Location: USA
💸 Salary: 139000.0 - 164000.0 USD per year
🔍 Industry: SaaS
🏢 Company: Abnormal👥 501-1000💰 $250,000,000 Series D 10 months agoArtificial Intelligence (AI)EmailInformation TechnologyCyber SecurityNetwork Security
🗣️ Languages: English
⏳ Experience: 5+ years
🪄 Skills: Business IntelligenceCybersecurityData AnalysisAPI testingCommunication SkillsAnalytical SkillsRESTful APIsOrganizational skillsPresentation skillsWritten communicationRelationship buildingProblem-solving skillsAccount ManagementTeamworkVerbal communicationTroubleshootingActive listeningCross-functional collaborationSales experienceComputer skillsTechnical supportCRMCustomer SuccessSaaS
Requirements:
- 5+ years experience in a CSM capacity, with 8+ yrs. experience in an enterprise SaaS product support environment
- Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers)
- Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally
Responsibilities:
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
- Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth.
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