Sr. Customer Success Manager, Enterprise Fed/SLED

Posted 13 days agoViewed

💎 Seniority level: Manager, 5+ years

📍 Location: USA

💸 Salary: 139000.0 - 164000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Abnormal Security👥 501-1000💰 $250,000,000 Series D 8 months agoArtificial Intelligence (AI)Email Information Technology Cyber Security Network Security

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Business IntelligenceCybersecurityData AnalysisAPI testingCommunication SkillsAnalytical SkillsRESTful APIsOrganizational skillsPresentation skillsWritten communicationRelationship buildingProblem-solving skillsAccount ManagementTeamworkVerbal communicationTroubleshootingActive listeningCross-functional collaborationSales experienceComputer skillsTechnical supportCRMCustomer SuccessSaaS

Requirements:

5+ years experience in a CSM capacity, with 8+ yrs. experience in an enterprise SaaS product support environment
Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers)
Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment

Responsibilities:

Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth.

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