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Sr. Customer Success Manager

Posted 9 days agoViewed

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💎 Seniority level: Senior

📍 Location: Canada

💸 Salary: 107000.0 - 130000.0 CAD per year

🏢 Company: Visier Solutions Inc

🗣️ Languages: English

🪄 Skills: AgileBusiness IntelligenceData AnalysisHR ManagementCustomer serviceRESTful APIsAccount ManagementClient relationship managementCross-functional collaborationSales experienceStakeholder managementStrategic thinkingCRMData analyticsCustomer SuccessSaaS

Requirements:
  • Have strong experience as a Sr. Customer Success Manager / Customer Relationship Manager in a SaaS organization working with enterprise clients, or a combination of experience in customer service, professional services, business consulting, and sales/marketing
  • Working knowledge of the sales and renewal cycles
  • Have domain expertise in Human Resources and a good working knowledge of HR information systems and technology, business intelligence, and applied analytics.
Responsibilities:
  • Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive high satisfaction and value realization with their Visier solution
  • Building a strategic account plan for each customer, including an overview of their business and technical ecosystem, key people/relationship map, their target outcomes and expected value realization, developing a value-driven implementation plan to connect the adoption of purchased Visier solutions to achieving their business goals
  • Building a consultative relationship with each customer and working across business and functional units to gain customer insight and build effective partnerships
  • Serving as the primary point of contact within the Customer Excellence Team for your customers, managing and driving the resolution of customer escalations through cross-functional collaboration across Visier
  • Converts ideas into actionable plans to further increase our stickiness within a customers' organization
  • Providing industry insights, guidance, best practices, and recommendations to drive the customer’s identified strategic outcomes with their purchased Visier solutions
  • Meeting assigned customer satisfaction and and strategic initiative targets in collaboration with Customer Excellence leadership
  • Pass initial certification exams, quarterly releases, maintains expert level knowledge of Visier product offerings, configuration options, and has the ability to demonstrate to customers
  • Be willing to take on additional responsibilities as needed
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  • Working knowledge of the sales and renewal cycles
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  • Converts ideas into actionable plans to further increase our stickiness within a customers' organization
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  • Meeting assigned customer satisfaction and and strategic initiative targets in collaboration with Customer Excellence leadership
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  • Be willing to take on additional responsibilities as needed

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