Apply📍 Canada
💸 107000.0 - 130000.0 CAD per year
- Have strong experience as a Sr. Customer Success Manager / Customer Relationship Manager in a SaaS organization working with enterprise clients, or a combination of experience in customer service, professional services, business consulting, and sales/marketing
- Working knowledge of the sales and renewal cycles
- Have domain expertise in Human Resources and a good working knowledge of HR information systems and technology, business intelligence, and applied analytics.
- Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive high satisfaction and value realization with their Visier solution
- Building a strategic account plan for each customer, including an overview of their business and technical ecosystem, key people/relationship map, their target outcomes and expected value realization, developing a value-driven implementation plan to connect the adoption of purchased Visier solutions to achieving their business goals
- Building a consultative relationship with each customer and working across business and functional units to gain customer insight and build effective partnerships
- Serving as the primary point of contact within the Customer Excellence Team for your customers, managing and driving the resolution of customer escalations through cross-functional collaboration across Visier
- Converts ideas into actionable plans to further increase our stickiness within a customers' organization
- Providing industry insights, guidance, best practices, and recommendations to drive the customer’s identified strategic outcomes with their purchased Visier solutions
- Meeting assigned customer satisfaction and and strategic initiative targets in collaboration with Customer Excellence leadership
- Pass initial certification exams, quarterly releases, maintains expert level knowledge of Visier product offerings, configuration options, and has the ability to demonstrate to customers
- Be willing to take on additional responsibilities as needed
AgileBusiness IntelligenceData AnalysisHR ManagementCustomer serviceRESTful APIsAccount ManagementClient relationship managementCross-functional collaborationSales experienceStakeholder managementStrategic thinkingCRMData analyticsCustomer SuccessSaaS
Posted 9 days ago
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