Sr. Customer Success Manager - Fraud/AML Strategy

5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries Deep understanding of fraud/AML use cases Experience working with machine learning-based detection systems and/or rule engines Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration Excellent verbal and written communication skills Confident in leading customer-facing discussions and executive presentations Highly organized with strong project ownership and time management skills Bachelor’s degree in a technical, analytical, or business-related field

Act as the primary point of contact and trusted advisor for assigned enterprise customers Understand client business models, fraud/AML risk exposure, and operational needs Partner closely with clients to align platform capabilities to their goals Coordinate with internal teams to ensure timely delivery of enhancements and issue resolution Translate customer insights into actionable feedback for internal roadmap planning Monitor detection performance metrics and proactively identify opportunities Educate clients on best practices in fraud/AML strategies and platform usage Represent the voice of the customer internally and the voice of our platform externally