Sr. Customer Success Manager, Enterprise - Remote

Posted 8 days agoViewed

💎 Seniority level: Manager, 5+ years

📍 Location: Alberta, Canada, British Columbia, Ontario

🔍 Industry: Software Development

⏳ Experience: 5+ years

🪄 Skills: Project ManagementCommunication SkillsCustomer serviceAgile methodologiesRESTful APIsPresentation skillsWritten communicationExcellent communication skillsProblem-solving skillsAccount ManagementNegotiation skillsVerbal communicationClient relationship managementStrong communication skillsCross-functional collaborationRelationship managementSales experienceStakeholder managementStrategic thinkingCustomer SuccessSaaS

Requirements:

2+ years owning complex enterprises and 5+ years in a customer facing role
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders

Responsibilities:

Serve as the face and voice of Highspot to customers in your portfolio and as “the buck stops with you” owner of those customer relationships internally at Highspot
Collaborate with customers to develop a mutual value plan
Help customers realize the full value of the Highspot platform; the CSM should allow the Solution Owner and ATL to believe their company has achieved ROI from Highspot that they can quantify and explain

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